Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : Microsoft Exchange Server, Microsoft 365
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of application support processes to improve efficiency. - Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Good To Have Skills: Experience with Microsoft 365, Microsoft Exchange Server. - Strong understanding of application support methodologies and best practices. - Experience in troubleshooting and resolving issues related to business applications. - Familiarity with system monitoring tools and performance analysis. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure. - This position is based at our Gurugram office. - A 15 years full time education is required.