Application Engineer, Adv

We are looking for a Technical Support Application Engineer who will play a key role in delivering high-impact, post-sales technical support to customers across EMEAI/APAC. This position is ideal for someone with solid experience in Python-based automation and a strong understanding of Layer 23 networking protocols.

As the technical bridge between our customers and Keysight's R&D, software, and solutions teams, you'll provide critical support, develop technical knowledge base articles, and grow into a go-to expert in network automation and protocol testing.

Key Responsibilities

• Deliver high-quality post-sales technical support for Keysight solutions across EMEAI and APAC.
• Resolve customer inquiries related to automation and L2/L3 protocols via remote tools, email, or on-site engagements.
• Lead startup assistance sessions (remote/on-site) to ensure customer success with Keysight products.
• Collaborate closely with global R&D and product centers to resolve complex technical challenges.
• Create and maintain deep technical documentation and knowledge base articles.
• Take proactive technical ownership in addressing customer needs and anticipating potential issues.
• Grow into an expert in automation frameworks and networking protocols within KeysightCare.
• Continuously improve personal and team expertise in automation and protocol testing tools (e.g., IxNetwork).

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related discipline.
• 47 years of hands-on experience in technical support or automation engineering.
• Proficient in Python, shell scripting, and working with databases.
• Solid knowledge of network automation frameworks and implementation of automated systems.
• Strong grasp of Layer 23 networking protocols such as OSPF and BGP.
• Familiarity with network testing tools like IxNetwork is a strong advantage.
• Excellent analytical and troubleshooting skills in networking and automation contexts.
• Strong communication and English language proficiency (verbal and written).
• Ability to work independently, prioritize tasks, and manage workload efficiently.
• A collaborative mindset and willingness to mentor peers or share technical knowledge.