Posted:1 month ago|
Platform:
Work from Office
Full Time
We re transforming the software industry. We re Flexera. With more than 50,000 customers across the world, we re achieving that goal . But we know we can t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why we re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com Roles Responsibilities: The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves: Engaging with customers using phone, email, or other media, on their upcoming renewals Delicately but professionally working through customer objections to secure on-time renewals Responding to customer emails and requests within one business day of receipt Logging all customer interactions in Salesforce.com Once fully trained, expect to work with approximately 150 renewals per quarter Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans Adhere to and follow all service level expectations May be asked to work EMEA or North America hours Requirements: 2+ years of experience preferably in Operations, Order Processing or Renewals Excellent written and verbal communication skills. Language skills: English. Prior experience using Salesforce or another CRM solution. Bachelors degree from an accredited college or university or relevant experience.
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