AGM Operations For Hyderabad Mall age up To 38 Years

• Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.

• Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.

• Identify key performance characteristics of each Retailer Category.

• Create and manage Data- base for the identified parameters.

• Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

Signage

• Merchandising requirements & solutions

• Storefronts trends, Fit-out guidelines, Tenant Co-ordination

Supplier evaluation & selection

• Establish criteria for Vendor categorization and evaluation

• Maintain references for establishing credibility of Vendors

• Understand the commercial capabilities of Vendors

Supplier Management

• Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs

• Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

MIS

• Analyse and evaluate ongoing Business Performance

• Manage the business planning & budgeting process

• Timely and accurate reporting of Mall performance

Customer Understanding

• Develop an intimate knowledge of shoppers Attitudes and Behaviours

• Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences

Safety

• Knowledge and operation of Fire Equipment

• Ensure safe practices in Mall

Traffic & Parking Control

• Understand the traffic movements in the Mall premises

• Management of Parking Spaces for effective utilization

• Road Safety

Liaison with Local Authorities

• Police

• Fire

• Hospitals

Crowd Control

• Understanding the crowd dynamics

• Plan for rush situations

• Understanding of panic situations

Customer Interaction

• Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition

• Contribute to category Management

• Customer Relationship Management Customer Satisfaction

• Understanding factors influencing customer satisfaction and dissatisfaction

• Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction

Retailer Principles and Practices

• Elements of Retailing, including Principal types, ownership structures, and retailing terminology

• Price points, merchandising, advertisements

Additional Skills:

• Fluency in English

• Interpersonal & analytical skills

• Proficiency in MS Office

• Teamwork

Experience:

Qualification Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation, Area/Regional Manager/Multiplexes

Interested Candidate, Kindly send the resume at shaikhaasmaoasis@gmail.com

Warm Regards,

Aasma Shaikh