Administrator - L3

BE/Btech, Graduate in Computer Science or equivalent

Experience:

PATCHING & SOFTWARE DISTRIBUTION MANAGEENGINE PLUS L2/L3

Job Title Patch Management & Software Distribution

Proposed Grade Band B2/B3

Primary Skill (Technical Skill) EUC/VDI

Secondary Skill (at least one) ManageEngine/Imaging/Mobility

Educational Qualifications BE/Btech, Graduate in Computer Science or equivalent

Experience Level 4 - 8 Years

Experience:

Job Description

4-8 years of experience in Desktop engineering

Background and experience in large distributed desktop estate

Hands on experience in ManageEngine plus

Hands on experience in Software distribution, Patch Management using ManageEngine

Ability to handle end to end patch management process

Knowledge on operating system deployment (OSD)

Ability to resolve complex technical issues related to Software distribution and Patch management.

Create custom scripts for gathering the inventory from clients.

Test and release of applications and Patches using ManageEngine.

Automation experience on Patch remediation.

Ability to create power shell scripts.

Experience on ManageEngine client remediation.

Knowledge on Active Directory and group policies.

SLA adherence for patch management

Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels.

Ability to generate custom reports using SQL queries.

Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning

Compliance reporting on patching

Excellent communication and presentation skills

Ability to interface with the customer and provide solutions

Should be able to resolve the tasks escalated by L1 and L2 teams.

Experience in incident change and release management processes

Excellent troubleshooting skills

Knowledge on ManageEngine Infrastructure is a must.

Experience on Incident, Request, Change and problem management.

Knowledge on ITIL processes.

Good to have Team lead experience

Good to have Certification in ManageEngine

Good to have- ManageEngine Infrastructure knowledge

Good to have - knowledge on MDT, Active directory and related components