230 Vdi Jobs

Your Role Install, configure, and manageNutanix storage and VDI solutions Deploy and manageNutanix clusters, VMs, networks, and backups Monitor and maintain cluster performance, handle alerts, upgrades, and support Managedisaster recoveryusing Nutanix, VMware, and Hyper-V Administer physical and virtualWindows servers Lead and mentor team members; drive process improvements Document and analyze server infrastructure changes Provide 24/7 support Your Profile ExperiencedL3 Nutanix & VMware Engineer with 611 years of expertise in managing and optimizing enterprise infrastructure. Skilled in Nutanix unified storage,VDI solutions,cluster deployment, anddisaster recoveryusingVMware,Hyper-V, andCISCO UCS. Proficient in Windows Server (20082022)administration,Prism Central, and infrastructure monitoring. Strong troubleshooting, documentation, and leadership capabilities. Certified in MCSA / MCITP / Nutanix / VMware. Flexible, research-driven, and committed to 24/7 support environments. What will you love working at Capgemini Work with advanced platforms likeNutanix,VMware VDI,CISCO UCS, andHyper-V, enhancing your hands-on experience with modern infrastructure. Take ontechnical leadershiproles, mentor peers, and contribute toprocess improvements, helping shape the teams success. Communicate and collaborate with professionals across geographies, enhancing yourinterpersonal and communication skills. Engage incluster management,disaster recovery, andserver administrationacross hybrid environments, offering variety and challenge.

As a Technical Support Specialist at Palo Cortex XDR, you will be responsible for providing technical support to customers and partners. Your role will include offering technical services such as writing scripts, troubleshooting, and sharing best practices with customers. You will manage support cases efficiently to ensure that issues are properly recorded, tracked, resolved, and followed up on in a timely manner. Additionally, your responsibilities will involve fault isolation and root cause analysis for technical issues, as well as publishing Technical Support Bulletins and other technical documentation in the Knowledge Base. You will review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, and more. In critical situations, you may need to travel to customer sites to expedite issue resolution. You will also be required to provide on-call support 24x7 on an as-needed basis. Collaborating with the Engineering team, you will have the opportunity to influence the operability of the product and contribute to regular weekend on-call rotation. To excel in this role, you should possess at least 3 years of related experience. Strong expertise in providing configurations, troubleshooting, and best practices to customers is essential. Proficiency in supporting EndPoint software products, along with experience in Windows OS, Linux OS, macOS, and Android OS-based applications is required. Familiarity with MS environment tools like SCCM, GPO, AD, MSSQL, and IIS is crucial. Furthermore, experience with EndPoint security software, SIEM, vulnerability management tools, firewalls, and understanding of malware, exploits, and operating system behavior will be beneficial. Proficiency in batch scripting and Python is a plus. You should have the ability to independently troubleshoot, reproduce issues, and identify feasible workarounds in varied and complex environments. A knowledge of Cloud infrastructure, VDI technologies (VMWare Horizon, Citrix XenApp, and XenDesktop), and a BS/MS degree or equivalent experience will be valuable assets in this role. Effective communication skills to engage with stakeholders internally and externally on complex technical issues are essential for success in this position.,

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 1-3 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Vmware VDI. Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Vmware VDI. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

You will be responsible for designing and contributing to infrastructure improvements, architecture, development, and monitoring of a global distributed platform. Your role will involve developing infrastructure as code, maintaining common tools and infrastructure, such as CI/CD pipelines, monitoring, cluster management, config management, etc. Additionally, you will be writing code and contributing to the software architecture of a highly concurrent, high-throughput IaC abstraction layer on AWS. You will also contribute to improving the security posture of AWS Infrastructure using the AWS well-architected framework. Your focus areas will include encryption of data (S3, EBS, etc), deploying a new VDI solution, IAM refactoring, session manager compute access, role-based access to DB, infrastructure tagging, and automation. Required Skill Set: - Minimum 6 to 8 years of DevOps/SRE work experience. - Expertise in AWS core services, Advanced Linux, Puppet, Packer. - Experience in Docker, ECR, ECS, and EKS. - Expertise in AWS networking and security. - Expertise in building AMIs using Packer. - Expertise in authoring IaC using Terraform. - Expertise in implementing Observability solutions. - Expertise in authoring scripts or code using Python, Ruby. - Experience in the administration of Ubuntu OS. - Bonus - Proven experience in application deployment automations (building CI/CD pipelines) and security knowledge. You should have Terraform experience in multiple clouds, not limited to AWS. Your role will be crucial in contributing to the efficiency and security of the infrastructure, ensuring seamless operations across the platform.,

As a SharePoint and VMware Administrator, your responsibilities will include installing the SharePoint platform, integrating applications, and creating libraries. You will be involved in adding users, controlling access to document libraries, and setting permissions to ensure data security. Performing regular maintenance of the SharePoint platform, servers, and intranet will be essential to ensure smooth operations. Troubleshooting and resolving any SharePoint issues or malfunctions that may arise will be a key part of your role. You will also provide support to end-users and conduct training sessions to enhance their understanding of SharePoint functionality. Performing data retrieval and backup procedures will be crucial in preventing data loss, while ensuring sufficient storage space through clean-ups and data archiving. Your duties will also involve reviewing usage and activity reports, making adjustments for optimal user experiences. Maintaining network infrastructure, managing encryption, security zones, and firewalls will contribute to the overall security of the system. Staying updated with SharePoint developments and performing version updates and upgrades will be necessary to leverage new features and enhancements. Additionally, you will be responsible for determining business needs, evaluating existing network infrastructure and systems, and optimizing network hardware and software for seamless VMware integration. Developing and deploying customized VMware solutions, virtualizing Windows servers, and connecting them to networks and clouds will be part of your tasks. Designing and implementing virtual desktop infrastructure (VDI) and enabling template management will require your expertise. Installing operating systems, service packs, security patches, and bug fixes, as well as troubleshooting and resolving VMware environment issues are critical aspects of your role. Providing technical support and documenting VMware processes will ensure effective communication and knowledge sharing within the team. Your commitment to keeping informed about developments in VMware technologies and products will help in staying ahead of industry trends. Any experience with JIRA, Confluence, or Atlassian Administration will be considered a valuable asset in this role.,

We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets. Create/ update end-user guides, Service Desk Knowledge Base Articles, Work Instructions and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Meeting the SLAs. Required Skills: Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience). Excellent verbal and written communication skills with email etiquette and customer service skills. Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix. Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues. Good typing skills. Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW). Preferable - ITIL best practices around Service Desk, Incident & Request Management procedures. Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs.

VCF Must to Have- vSphere with hands on ExperiencevSANAria ( Operations)VCF ImplementationVCF Migration Good to Have- HCXTanzuVCF9 Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Vmware VDI. Experience: 8-10 Years.

Wipro Limited is a prominent technology services and consulting company dedicated to developing innovative solutions to meet the intricate digital transformation needs of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their most ambitious goals and establishing sustainable, future-ready businesses. The company, with a workforce and business partners spread across 65 countries, is committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. As a prospective candidate, you are expected to possess excellent communication skills with the ability to empathize, pacify, and address irate customers effectively. A strong technical knowledge in troubleshooting base operating system issues and a willingness to learn new technologies are essential for this role. The responsibilities include resolving technical issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and Security Apps through remote support. You will be required to answer incoming calls, respond to customer emails promptly, manage and address customer complaints, and escalate issues to supervisors when necessary. Furthermore, you will provide product and service information to customers, conduct research using available resources to offer solutions, and resolve customer complaints using relevant software. Efficiently routing calls and tickets to appropriate resources and domains is crucial for providing optimal support. It is essential to document all call information following standard operating procedures, identify trends in customer calls, and alert the management team accordingly. Creating Standard Operating Procedures (SOPs) for new issues and resolutions is a key aspect of this role, along with maintaining detailed call logs and reports. Wipro is currently undergoing a transformation towards building a modern organization focused on digital innovation. The company is seeking individuals who are inspired by reinvention and are driven to evolve continuously in their careers and skills. Joining Wipro means becoming part of a purpose-driven business that encourages personal reinvention and offers opportunities to design your own career path. The company welcomes applications from individuals with disabilities, fostering an inclusive work environment for all. If you are looking to realize your ambitions in a dynamic and forward-thinking environment, Wipro is the place for you to thrive and contribute to the ongoing reinvention of the business and industry.,

The role of VDI SME (Subject Matter Expert) involves maintaining and updating security agents on VDI infrastructure and software on VDI images (VDAs). You will be responsible for managing and supporting VDI environments, which includes tasks such as sizing, image maintenance (merging, consolidation, deletion), and delivery group configuration. Additionally, you will implement and update VDI security policies using tools like AppSense. As a VDI SME, you will troubleshoot issues related to Citrix, Windows/Linux OS, security tools, VMs, and hardware, and escalate them when necessary. It will be part of your responsibilities to perform OS (Windows/Linux), firmware, and security patching and updates. You will also work with Nutanix and NetScaler platforms, and be required to join incident calls, update support tickets promptly, and escalate issues as needed. The ideal candidate should have at least 6-8 years of experience as a VDI SME. Hands-on experience with Nutanix, NetScaler, and Citrix is essential. A strong knowledge of Windows and Linux environments is required, along with experience in using VDI security tools like AppSense. Key Skills: - VDI - Nutanix - NetScaler - Troubleshooting If you meet the above requirements and are looking to take on a challenging role as a VDI SME, we encourage you to apply and be a part of our dynamic team.,

Looking engineers for managing and migrating Active Directory and Domain environments, as well as leading VMware infrastructure projects, Windows Server 2012, 2016, 2019, and 2022, Level 2 and Level 3 systems. supporting customers to the US & UK Required Candidate profile NP- 15 Days,Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Serve as the first point of contact for onsite IT support within the Hyderabad location- Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc-)- Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup- Install, troubleshoot, and maintain locked-down laptops with standardized build images - Handle local site-level IT support tickets assigned from the central Service Desk - Perform Layer-1 network troubleshooting , such as cable testing, patching, and basic connectivity checks- Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation- Follow established ITIL processes and ensure timely ticket closure- Maintain IT asset inventory and assist in device handover, replacement, and recovery processes- Ensure compliance with IT policies, security guidelines, and user access controls- Coordinate with third-party vendors such as Internet Service Providers (ISP) , AV partners , and hardware OEMs for resolution of escalated issues or service delivery- Work in rotational shifts to provide extended support coverage- Required Skills and Qualifications: Diploma , any Degree in Computer Science or related field- 1 2 years of experience in an IT support or desktop support role- Basic understanding of VDI environments (e-g-, Citrix, VMware Horizon, Azure Virtual Desktop)- Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365- Familiarity with IT ticketing systems (e-g-, ServiceNow, BMC Remedy, etc-)- Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc-)- Ability to troubleshoot hardware and basic software issues independently- Excellent communication and customer service skills- Preferred Certifications (Optional): CompTIA A+ ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate

Job Description of Workplace Architect - IT Infrastructure Services Exp- 8 to 12 years Location- PAN India Core Responsibilities JobDescription The Workplace transformation/END USER COMPUTING Architect Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities. The Workplace transformation/END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He/she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales Requirements Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies. Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations. Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage. Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process. Should have in-depth understanding of technology stack, transformations and the next generation technology innovations/products in Marketplace. Should be well versed in Designing next gen Digital workplace and End user experience centric solutions. Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace. Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualisation, MDM) Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations. Should have performed roles where He/she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation/END USER COMPUTING Architecture and Strategy Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Senior Service Desk Engineer Job Description & Skills Required Extensive technical expertise in IT Service Desk operations via chat, email, and voice, with demonstrated leadership abilities. Proven experience (58 years) in managing and resolving complex incidents, ensuring SLA compliance. Exceptional communication skills, enabling professional engagement with end users and stakeholders, including keeping them informed on incident progress, changes, and outages. Strong remote L2/L3 support background for desktop, laptop, and application-related escalations. Ability to mentor and guide junior engineers, collaborating effectively with cross-functional teams. Fluent English proficiency (written and verbal). Deep understanding of business objectives and strategic alignment of IT services. ITIL Certification is mandatory, with robust knowledge in Service Desk, Incident, Problem, and Change Management processes. Extensive hands-on experience with ServiceNow or other ITSM and ticketing tools. Proactive in reviewing tickets and ensuring timely closure, following up persistently. Excellent multitasking skills and adaptability in dynamic, fast-paced environments. Willing to work flexible 24/7 rotational shifts as required. Superior analytical skills and a track record of solving complex problems. Technical Expertise & Troubleshooting Skills Advanced troubleshooting for Windows Operating Systems and Active Directory administration. Comprehensive support for O365 Suite Applications. Configuration and troubleshooting for VPN technologies (Pulse Secure, AnyConnect, etc.). SAP system support and troubleshooting. Virtual Desktop Infrastructure (VDI) support. Expertise in endpoint management suites (e.g., SCCM, Desktop Central). Application troubleshooting and performance tuning. Preferred Qualifications Bachelors degree in Computer Science, Information Technology, or related field. Additional relevant certifications (e.g., Microsoft, Cisco) are desirable. Experience with automation of service desk workflows and scripting. This role requires a seasoned professional who leads incident resolution, ensures high-quality IT support delivery, and drives continuous service improvement.

Wipro Limited is a leading technology services and consulting company that focuses on creating innovative solutions to meet clients" complex digital transformation needs. With a global presence of over 230,000 employees and business partners in 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-changing world. As a candidate for the position, you should possess excellent communication skills and the ability to empathize, pacify, and handle irate customers effectively. Technical knowledge in troubleshooting base operating system issues and a willingness to learn new technologies are essential for this role. Responsibilities include troubleshooting various systems such as Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications over remote support. You will be responsible for answering incoming calls, responding to customer emails promptly, managing and resolving customer complaints, and escalating issues to supervisors when necessary. In addition, you will provide product and service information to customers, research required information using available resources, and offer solutions to customers" concerns. It is important to document all call information according to standard operating procedures, recognize trends in customer calls, and create Standard Operating Procedures (SOPs) for new issues and resolutions. The mandatory skill for this position is MSSQL Database Administration, and the desired experience level is 5-8 years. Wipro is on a journey to reinvent itself as a modern digital transformation partner with ambitious goals. If you are inspired by reinvention and seek constant evolution in your career, Wipro offers a place where you can design your own reinvention and realize your ambitions. Wipro welcomes applications from people with disabilities and encourages individuals who are passionate about innovation and growth to join their purpose-driven business. If you are looking to be part of a company that empowers you to evolve and make a difference, consider joining Wipro to embark on a journey of reinvention and personal growth.,

You deserve to do what you love, and love what you do, a career that works as hard for you as you do. At Fiserv, we are more than 40,000 FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. The role of the VDI Engineer is to plan and implement solutions to improve the availability, scalability, latency, and efficiency of virtual endpoints and associated services. The position will require extensive technical expertise in the virtualization areas of Windows365 (Azure Desktop), On-Prem vSphere components, VMware Horizon (Omnissa). An essential part of this role is the close collaboration with the EUC Architecture and Operations teams, other infrastructure disciplines, and the Security and Risk Mgmt. organization. This role would suit an individual who has both deep virtualization knowledge and experience working within a large and complex global organization. We're looking for someone who thrives with compressed timelines and pressure, someone dynamic who is a real problem solver, and someone that understands customer requirements are a critical factor in the design and implementation of technology transformation. Responsibilities: - Ensure that EUC environment, which includes various VDI setups, operates with high reliability, availability, and performance at scale for our customers. - Analyze user requirements and develop appropriate EUC solutions to meet expected service levels. - Ensure infrastructure security compliance. - Document architecture, deployments, and installations. - Troubleshoot and fix more complex EUC & VDI issues that cannot be resolved by Service Desk, Field Services, or Desktop Operations. - Contribute to the EUC strategy, collaborating with EUC Architecture, Engineering and Operations, Security Architecture, Risk Management, and Business Partners. - Work with vendor partners for escalations and issue resolution. - Monitor and tune up running systems to ensure SLA meets business requirements. - Identify repeatable tasks and automate them to make future deployments more efficient. - Identify, gather, analyze and automate responses to key performance metrics, logs, and alerts. - Provide real-world technical experience for architecture and engineering collaboration. - Train technical and non-technical people on how to use new solutions. Thank you for considering employment with Fiserv. Please apply using your legal name, complete the step-by-step profile, and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Senior Vmware vSphere Admin Senior Vmware vSphere Admin Detailed JD Should have good exposure in Managing of Multiple Virtualized Infrastructure (ESXi ). Implemented & Maintained Infrastructure: vSphere Client, ESXi, vCenter, HA, DRS, vMotion, svMotion, NAS, SAN, vSAN, VSS, DVS, NSX, Snapshots, Templates etc. Should have Handson experience on Various VMware Tools Should be able to guide and assist team in upgrading VMWare Infra. Should be able to lead and mitigate complex server issues. Responsible for RCA preparation Responsible to review all implement the same. Responsible on planning and implementing Latest fixes / Patches proactively. Performance capacity management on VMWare Analyze Problems & ensuring all best industry standard practice followed. Responsible for preparing Golden Image template periodically Should have proven skills in infrastructure planning and build for Virtualization infrastructure (ESXi). Responsible for ensuring all Day to Day House Keeping tasks are performed and Infrastructure is managed to its best capacity. Responsible for Setting up of a VMware High Availability (HA) cluster and managing the same. Responsible for Configuring of virtual switches, network connections and port groups Configure Storage Responsible for Virtual Center Installation and upgrades. Script ESX Server deployments for remote installation Responsible for any security mitigation and best practices in a VMware Virtualized Environment Skills Required: Primary Skills: Should have strong exposure on VMware Server, Virtualization Server, vSphere, Secondary Skills: Should have good Understanding on Operating Systems (Windows, Linux), Storage Technology, Network Technology. Better to have VMware Certification VCP. Min 6+ years of experience in VMware vSphere Support and hands on exp. Applicable Career Bands for Project Role Band: -B3/C1 Applicable Location: - Across Ind. Mandatory Skills: Vmware VDI.: Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Should have good exposure in Managing of Multiple Virtualized Infrastructure (ESXi ). Implemented & Maintained Infrastructure: vSphere Client, ESXi, vCenter, HA, DRS, vMotion, svMotion, NAS, SAN, vSAN, VSS, DVS, NSX, Snapshots, Templates etc. Should have Handson experience on Various VMware Tools Should be able to guide and assist team in upgrading VMWare Infra. Should be able to lead and mitigate complex server issues. Responsible for RCA preparation Responsible to review all implement the same. Responsible on planning and implementing Latest fixes / Patches proactively. Performance capacity management on VMWare Analyze Problems & ensuring all best industry standard practice followed. Responsible for preparing Golden Image template periodically Should have proven skills in infrastructure planning and build for Virtualization infrastructure (ESXi). Responsible for ensuring all Day to Day House Keeping tasks are performed and Infrastructure is managed to its best capacity. Responsible for Setting up of a VMware High Availability (HA) cluster and managing the same. Responsible for Configuring of virtual switches, network connections and port groups Configure Storage Responsible for Virtual Center Installation and upgrades. Script ESX Server deployments for remote installation Responsible for any security mitigation and best practices in a VMware Virtualized Environment Skills Required: Primary Skills: Should have strong exposure on VMware Server, Virtualization Server, vSphere, Secondary Skills: Should have good Understanding on Operating Systems (Windows, Linux), Storage Technology, Network Technology. Better to have VMware Certification VCP. Min 6+ years of experience in VMware vSphere Support and hands on exp. Applicable Career Bands for Project Role Band: -B3/C1 Applicable Location: - Across Ind. Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Vmware VDI. Experience: 5-8 Years.

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organization s ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience : 5-8 Years.