We are looking for
Account Manager II Food Production for our food division
having experience in Client management and client retention . Will serve as the main point of contact for the client in coordinating and executing NSF certification services
Principal Accountabilities
- Client-facing role to oversee food certification projects for assigned area(s)
- Will serve as the main point of contact for the client in coordinating and executing NSF certification services and meeting target KPI’s.
- Serve as the client’s primary point of contact for all NSF-related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies and technical requirements.
- Manage certification projects for assigned customers for certification of new facilities and maintain certification of existing facilities.
- Complete Application reviews to confirm that clients have the ability to comply with the respective standards/regulations they are seeking certification for prior to the client proceeding to inspection.
- Compile, organize and maintain client certification documentation to justify ongoing compliance for certification and accreditation purposes and proper invoicing including the update of relevant databases.
- Meet with clients (phone calls, video calls, in office, at tradeshows, or at their facilities) as needed to ensure ongoing customer satisfaction.
- Provides customer education / training on standards, regulations, or audit process.
- Minimal travel involved in this role
Required Qualifications
- Minimum 2 years post-secondary/college degree in related discipline, or equivalent combination of work experience and education.
- Minimum of one(1) to three(3) years work experience in account management role
- Knowledge of the principles, practices and regulations pertaining to certification of facilities and compliance.
- Skilled at communicating through various forms such as phone, e-mail, public forums, training/education and executive meetings.
Preferred Qualifications
- Good communication skills must required
- Excellent problem-solving skills and demonstrated expertise in facilitating certification projects
- Strong time and project management skills.
- Customer consultations and/or advisory experience.
About Us
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
About The Team
As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.
