ACCOUNT MANAGER

• Establishing, nurturing, and maintaining relationships with clients to facilitate business growth and profitability.
• Fostering a deep understanding of the clients businesses, their market dynamics and their specific needs to ensure the provision of tailored solutions.
• Developing and implementing strategic plans to manage and grow accounts, anticipate potential client issues and respond effectively to solve them.
• Serving as the lead point of contact for all customer account management matters, including contract negotiations and renewals.
• Overseeing the successful deliverance of product/service solutions per customers needs, resolving any issues that arise.
• Coordinating and collaborating with inter-departmental teams and stakeholders to ensure client expectations are met and exceeded.
• Identifying opportunities for account growth and new business, involving the sales team as appropriate.
• Tracking key account metrics, monitoring, and analyzing results to improve overall customer satisfaction.
• Regularly communicating with clients to ensure their satisfaction and maintain a high level of client retention.
• Creating concise reports on account status and forecast to present to Management team on a regular basis.
• Maintaining comprehensive knowledge of industry trends, competitor activity and innovative business strategies to keep the company competitive.

YOUR QUALIFICATIONS

• Bachelors degree in Business Administration, Marketing, Communications, or related field.
• Proven track record as an Account Manager, or related role, with multiple years of experience in customer service, sales, or marketing.
• Solid understanding of CRM software and MS Office (particularly MS Excel).
• Understanding of sales performance metrics and ability to interpret data and trends.
• Experience in delivering client-focused solutions and managing customer relationships successfully.
• Excellent listening, negotiation, and presentation skills to communicate effectively with diverse client groups and teams.
• Highly motivated with a target-driven attitude and the ability to work under pressure in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple accounts.
• A capacity for problem-solving, decision-making and strategy development.
• Excellent written and verbal communication skills.
• Ability to travel as necessary for client meetings, presentations, or industry-related events.