Accent Trainer

Job title – Communication Trainer / Accent Trainer - (Australian Voice Process)

Location:

Working Hours:

• Permanent Work from Office on all days
• Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm)
• Holidays are followed as per Australian calendar.

Job Summary:

We are looking for Communication Trainer / Accent Trainer with excellent English communication skills and experience in B2B as well as B2C international customer service domain. This position involves effective coordination with Australian customer/stakeholders and fiber order management.

Skills Capabilities:

• Strong Communication skills including experience handling international Customer calls and effective written communication.
• Strong problem-solving abilities with a customer-first mindset.

Roles & Responsibility:

• Communication:

  Serve as the single point of contact for issue resolution and

  Customer

  communication via calls

  and mails throughout the order delivery lifecycle.
• Do accurate feasibility checks and product selection using client tools, ensuring strict adherence to client standards and guidelines throughout the qualification process.
• Responsibilities include

  Order and contract creation

  , follow up and maintaining end-to-end visibility of order status.
• Proactively manage internal and external

  stakeholder engagement

  (including end customers, Field teams, design teams and building authorities), ensuring clear, concise, and timely communication.
• Ensure 100% Quality and KPI compliance for all deliverables.
• Generate daily dashboards on order status and update customers as per the agreed process.

Tools & Systems Knowledge (Optional):

• Salesforce, Google Map, PNI – Spatial net

Educational Qualification & Experience:

• Minimum of 1+ years of experience in International Call center operations (Australian English).
• Order Management knowledge is preferrable.