Zonal Manager @ Croma - A TATA Enterprise

Role & responsibilities:

Sales and Revenue Growth

• Develop and implement strategies to maximize revenue and profitability
• Monitor store performance, analyse sales data, and take corrective actions to address gaps
• Drive promotional campaigns and initiatives to boost sales
• Achieve sales targets for the zone by monitoring store performance
• Analyse sales trends and take corrective actions where necessary

Store Operations Management

• Ensure operational efficiency across all stores in the zone
• Oversee inventory management to minimize stock-outs and shrinkage
• Maintain store compliance with company policies, procedures, and standards
• Oversee store layouts, product displays, and overall brand representation.

Team Leadership and Development

• Lead, motivate, and develop store managers and their teams
• Provide training, coaching, and regular performance feedback
• Set performance goals and provide regular feedback to ensure team alignment with business objectives
• Foster a positive and collaborative work environment

Customer Experience

• Drive initiatives to improve customer satisfaction across all stores
• Monitor customer feedback and implement improvement plans
• Ensure a consistent and exceptional customer experience across all stores
• Monitor customer feedback and address service-related issues promptly
• Lead initiatives to enhance customer satisfaction and loyalty

Strategic Business Planning and Execution

• Collaborate with leadership team to develop business plans for the zone
• Identify growth opportunities, including new store openings or market expansions
• Monitor market trends and competitor activities to stay ahead
• Develop and execute Zonal business plans aligned with company goals
• Monitor budgets and control costs to optimize profitability
• Conduct regular reviews of store performance and market dynamics

Market and Competitor Analysis

• Stay updated on market trends and competitor activities
• Identify opportunities for growth and innovation in the zone
• Provide insights and feedback to senior management
  

Compliance and Risk Management

• Ensure all stores adhere to legal and regulatory requirements
• Implement safety, security, and risk management measures
• Address escalated operational, customer or people-related issues
• Manage risk by implementing safety and security measures

Reporting and Communication

• Provide regular updates on sales performance, store operations and market insights
• Act as a bridge between the corporate office and store teams to ensure alignment and clarity
• Represent the zone in cross-functional meetings and strategic initiatives

Preferred candidate profile:

• Bachelors degree in Business, Retail Management, or a related field (MBA preferred)
• Minimum 10 to 12 years of experience in retail operations, with at least 3 to 5 years in a regional/zonal leadership role.
• Experience managing multiple retail outlets in a fast-paced environment
• Strong leadership and team management abilities
• Excellent analytical and problem-solving skills
• Proven ability to drive sales and improve operational efficiency
• Customer-centric mindset with a focus on delivering superior service
• Strong communication and interpersonal skills