Zoho Customer Support Engineer

Job Description

We are seeking a skilled and dedicated Zoho Customer Support Engineer to join our team. The ideal candidate will possess in-depth experience and understanding of the Zoho suite of applications, strong business knowledge, and excellent customer support skills. This role involves resolving customer issues, tracking and closing maintenance tickets, and advising clients on important software updates. Key Responsibilities: 1. Provide exceptional customer support for the Zoho suite of applications, addressing and resolving client issues in a timely and effective manner. 2. Maintain a high level of expertise in Zoho applications, including CRM, Projects, Desk, Books, and other related tools. 3. Track, manage, and close maintenance tickets, ensuring all issues are resolved to customer satisfaction. 4. Communicate with clients to provide guidance on important software updates and best practices. 5. Collaborate with the technical team to identify, troubleshoot, and resolve technical issues. 6. Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions. 7. Document support interactions and maintain accurate records of client issues and resolutions. 8. Provide training and support to clients to help them effectively use Zoho applications. 9. Stay updated with the latest developments and features of Zoho applications to provide informed support and recommendations. Requirements Qualifications: 1. In-depth experience and understanding of Zoho applications. 2. Strong business knowledge and the ability to understand and address customer needs. 3. Proven experience in customer support, preferably in a software or technology environment. 4. Excellent problem-solving skills and the ability to troubleshoot technical issues. 5. Strong communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner. 6. Ability to work independently and as part of a team. 7. Strong organizational skills and attention to detail. 8. Experience with ticketing systems and support documentation. Preferred Qualifications: 1. Certification in Zoho applications. 2. Experience with other CRM or ERP systems. 3. Knowledge of software development processes and methodologies. Application" in the subject line.