Workplace Experience Enabler

Workplace Experience Enabler

Workplace Experience Enabler

Key Responsibilities and Accountabilities:

• Project Planning & Tracking

  : Layout project plans and maintain a project tracker for initiatives aimed at improving Employee Experience, specifically by evaluating feedback in partnership with the Transport operations team.

• Data Analysis & Reporting

  : Support and collate data, then analyze and summarize findings for thematic presentations for Transport leadership regarding received feedback. Support the transport operations team with periodic reviews and justifications based on employee feedback.

• KPI Definition & Implementation

  : Define and implement Key Performance Indicators (KPIs) to monitor and manage the Leadership Travel experience. Define and implement KPIs to monitor the overall car rental transport function.

• Process & Control Mechanisms

  : Set up processes and control mechanisms for bulk visitors travel. Gather stakeholder feedback and develop corresponding action plans across all locations to provide a standardized experience, keeping all stakeholders updated on city-wise nuances.

• Process Documentation

  : Develop and upgrade process documents covering all activities related to Car rental, Leadership travel, and bulk visitor travel.

• Crisis Management Support

  : Collaborate and support key stakeholders of the operations team during crisis events.

Qualifications and Skills:

• Education

  : A

  Graduate Degree with a Hospitality background

  is preferred.

• Experience

  : Sufficient

  post-qualification domain experience in a customer-facing role

  and management reporting function. Experience in cross-functional teams (e.g., across change management, business, and 3rd party vendors) is also valued.

• Interpersonal & Communication

  : Strong interpersonal skills and good communication skills with the ability to interact with all levels of staff and Senior Management.

• Adaptability & Organization

  : Ability to adapt, follow tight deadlines, organize, and prioritize work and deliver results quickly.

• Teamwork

  : Ability to work as part of a team in a multi-discipline environment and in a matrix organization.

• Proactive & Analytical

  : A self-starter able to prioritize key tasks effectively. Strong analytical skills with the ability to understand business functions and processes swiftly.

• Technical Proficiency

  : Intermediate or advanced level in all

  MS Office applications, including MS Visio, PowerPoint, and Excel

  .