1321 Workforce Management Jobs - Page 25

Job Title: HR Executive Experience: Min 2 - 4 years Qualification: MBA(HR) or MSW Location: Gohana,Haryana. Key Responsibilities: 1. Statutory Compliances: - Manage ESI, PF, and other statutory compliances. - Ensure timely payment of contributions and returns. 2. Workforce Management: - Oversee attendance management, leave administration, and employee data management. - Manage contract labor bills and workforce planning. 3. Gratuity and Bonus: - Calculate and process gratuity and bonus payments. - Ensure compliance with relevant laws and regulations. 4. Excel and Advanced Excel : - Utilize Excel and advanced Excel skills for data analysis, reporting, and automation. - Create and maintain dashboards, reports, and other analytical tools. 5. Data Management: - Maintain accurate and up-to-date employee data and records. - Ensure data confidentiality and security. Skills: Proficiency in Excel, advanced Excel. Interested candidates can send their resumes to talent@bambinoagro.com

Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

JOB DETAILS / ROLE PURPOSE. This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures, monitor performance of the activities in order to ensure the excellence of the operations under responsibility: Strategic Workforce planning, Recruitment and Exit and HR analytics. KEY RESPONSIBILITIES. Strategic Workforce Planning. Analyze the current Finance Factory workforce. Conduct skills gap analysis. Conduct HR cost analysis, including salary, training costs, travels & expenses. Anticipate future changes and requirements. Develop, implement and monitor an action plan. Recruitment and Exit. Ensure replacements and new positions are timely validated. Monitor and communicate the recruitment and exit status. Monitor and report recruitment and exit statistics. Ensure the HR database is always accurate. HR analytics. Ensure HR data in SuccessFactors and HR systems are accurate. Monitor and report HR analytics. PROFILE KEY REQUIREMENTS. Qualifications & Experience. Strong analytical skills. Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Initiative. Capacity to learn. Ability to undertake initiative. Customer service. Ability to innovate and seek for advances in technology and practices. Other Skills. Excellent written and verbal communication. Networking skills: Ability to liaise with members of other functions. Ability to work and communicate with different cultures, levels and organizations world-wide. Finance. Finance Acumen. HR Acumen. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Lets care for tomorrow.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an ADP Workforce Technical Manager in Mumbai. Roles and Responsibility Lead the end-to-end implementation of Workforce Manager/Kronos Dimensions, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakeholders to gather requirements, identify process improvement opportunities, and develop effective solutions aligned with organizational goals. Conduct thorough analysis of existing workforce management processes and workflows to identify areas for optimization and automation. Configure and customize Workforce Manager/Kronos Dimensions modules based on business requirements. Develop comprehensive documentation, user guides, and training materials to support implementation and ongoing usage. Perform system testing, troubleshooting, and issue resolution during the implementation phase and post-implementation support. Job Proven experience in leading end-to-end implementations of Workforce Manager/Kronos Dimensions or similar workforce management systems. Strong understanding of workforce management processes, including time and attendance scheduling, labor management, and reporting. Proficient in system configuration and customization of Workforce Manager/Kronos Dimensions modules. Excellent analytical skills with the ability to identify process improvement opportunities and develop effective solutions. Exceptional communication and interpersonal skills to collaborate with cross-functional teams, stakeholders, and end-users. Detail-oriented with a focus on accuracy and problem-solving. Self-motivated and able to work independently as well as part of a team.

Are you ready to lead strategic workforce planning for a fast-growing, global customer experience brandAt Fusion CX, we re hiring a Senior Manager Workforce Management (WFM) to drive forecasting, capacity planning, and performance optimization across our operations. If you bring deep expertise in WFM tools, an analytical mindset, and a passion for efficiency and innovation, this is your opportunity to make a meaningful impact from our Kolkata center. Join us in shaping a future where workforce intelligence meets operational excellence. Job Description Senior Manager (WFM) About the Role As a Senior Manager WFM, you will be responsible for developing and executing end-to-end workforce strategies across both long-term and short-term planning. This includes ownership of forecasting, capacity planning, scheduling, real-time management, and performance monitoring. You will play a critical role in aligning resource strategies with business goals while driving automation and efficiency across WFM functions. Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Job Requirement Senior Manager (WFM) Qualifications & Requirements Bachelor s degree in Business Administration, Operations Management, Statistics, or a related field (Master s degree preferred). 8 to 13 years of relevant experience in workforce management. Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent. Strong analytical, problem-solving, and decision-making skills. Proven leadership, communication, and stakeholder management capabilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and apply WFM best practices. Preferred Skills Advanced proficiency in Microsoft Excel, SQL, and data visualization platforms. Familiarity with AI-driven workforce automation and optimization. In-depth understanding of core WFM metrics such as SLA, shrinkage, occupancy, and utilization. Why Join Fusion CX At Fusion CX, we don t just manage operations we empower transformation. As a Senior Manager WFM in Kolkata, you will: Lead strategic workforce initiatives at one of the most trusted CX providers globally. Work in a people-first, performance-driven culture that values innovation and accountability. Gain exposure to enterprise WFM systems and intelligent automation tools. Be part of a team where your leadership shapes success across geographies and verticals. Ready to build intelligent workforce strategies for tomorrowApply now and lead the way with Fusion CX. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Senior Manager Workforce Management Kolkata, India We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 7 , jd=Job Title:- EBMR AnalystJob Location:- HyderabadJob Type:- Full-Time/06 months - 1 year ContractualExp:- Min 4 to 7 MaxClient:- Vanguard LogisticsNo. of positions:- 2DurationImmediate:-Key aspects of an eBMR/MFG domain experts expertise include-Understanding of batch manufacturing processes-Knowledge of eBMR systems and their functionalities-Ability to identify and resolve issues-Collaboration and communication skills-Improve data accuracy and traceability-Enhance process efficiency-Designing and implementing eBMR systems-Training personnel on using the eBMR system-Developing and maintaining eBMR documentation, Title=EBMR Analyst, ref=6566491

Job Description CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task For Ex: take notes while on the call etc.

Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

A seasoned, experienced professional with a complete understanding and wide application of principle, theories, and concepts in the field. Applies a full understanding of area of specialization to resolve a wide range of issues in creative ways. General knowledge of other related disciplines, business unit function and cross group dependencies/relationships. This job is the fully-qualified career-oriented position. Develops solutions to a variety of significantly complex problems where analysis of data requires evaluation of identifiable factors. Exercises authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit. Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules. Works under general direction regarding the direction and progress of projects and special assignments. Independently determines and develops approach to solutions. Interprets, executes and recommends modifications to company policies. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives. Contributes to the completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources. - Operate under minimal supervision as an individual contributor - Assist team leadership with work assignments, as assigned - Train junior consultants in various areas of workforce management - Facilitate workshops to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer - Configure and implement complex workforce management solutions - Develop a high-level skills with Kronos workforce management modules - Deliver presentations and communicate effectively at all levels within the Customer and Kronos organization - Works closely with the Project Managers to complete tasks delegated by the Project Managers in support of project implementations, though will operate independently as necessary. - Manage the customer relationship and change request projects as assigned - Assist with Managed Services customer presentations, as needed - Ability to expand knowledge of Kronos' product line through self-study, attend classes and/or participating in Virtual Training. - Escalate product issues when all avenues of resolution are exhausted. - Travel up to 25% Skills: - Proficient utilization PC Microsoft Office - Excellent oral and written communication skills - Ability to asses customer business challenge, policies and procedures to translate them into an applicable solution - Advanced knowledge of Kronos Workforce Central and/or Workforce Dimensions modules related to scheduling, absence management, custom reporting, integrations/APIs, HR/payroll processing - Proven experience working with integration or implementations of Cloud based systems - SQL 2005, 2008, 2012 - Windows Operating System: 2008, 2012 Server - Experience with SSL, LDAP, Single Sign On

Research and resolve payroll tax quarter end activities. As part of tax notice research process, it may be necessary to reconcile QTD and YTD tax amounts withheld, assist clients to file MWRs setting up EFTPS for processing refunds from the agencies. Provide assistance to business units on payroll tax-related inquiries. Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers. Assist with various projects as assigned pertaining to SUI, SIT, FIT etc. Demonstrated experience performing payroll tax reconciliations and analysis Excellent analytical skills. Ability to negotiate positive resolutions with customers and payroll tax agencies Proficient working with multiple systems and tools to perform job functions, such as Salesforce, MasterTax etc. Ability to work independently and within a team-based environment Previous Customer Service experience Bachelor's Degree in Business, Accounting, Finance, or a minimum of 1-2 years equivalent work experience. Good analytical skills and attention to details is a must, should be well versed with MS Office, especially MS excel. Good command over oral and written communication, problem solving etc.

The Workforce Management and Analytics AVP has extensive hands-on experience of using HR databases and systems to design and build workforce-related reporting, analytics (descriptive and predictive), and forecasting (employee life-cycle changes, headcount, organizational structures, diversity, learning, performance management etc.) Your key responsibilities Support workforce planning and forecasting for FTE and compensation costs to ensure a systematic and transparent link between FTE, FTE movements and compensation costs. Also collaborates with subject matter experts across the HR functional areas, Finance and COOs teams to promote use of data, and to improve overall strategic planning & forecasting cycle and operational performance and insight. Provides MI and analytics support to the HR function in the areas of people metrics, reporting, advanced & predictive analytics, and responsible for successful delivery globally as per agreed KPIs Utilizes technology and analytical tools (R, Python recommended) to develop and analyze enterprise-wide people and other cross-functional data as needed, and communicates findings to senior management via formal presentations, standard management reporting artifacts on periodic basis. Serves as the domain expert for human capital analytics, and understands change and attunes to changes in the environment and business, and responds quickly and flexibly by taking appropriate measures to promote and advance analytics agenda in HR. Serves as an active participant on cross-functional project teams and provide guidance and training to teams in asking appropriate questions, interpreting data, and translating into insights and action. Your skills and experience Experience / Exposure Experience in an analytics environment (including MI and reporting), preferably within HR. Experience in financial planning regarding workforce costs (fixed pay, variable pay, benefits). Ability to communicate complex statistical concepts and output to non-experts effectively in both written and verbal. Proficient in developing, owning and optimizing Statistical Models, Forecasting Plan & HR reports (e.g. HR Scorecard, HR Functional Dashboard, etc.) to drive meaningful business results. Experience in leading the interpretation of HR data in order to identify significant differences, relationships, and trends in data, as well as factors that could affect the results, and report results of statistical analyses in the form of graphs, charts, and tables. Experience in developing and embedding high quality analysis and forecasting techniques into all areas of workforce reporting. Support HR WFM&A function to assist relevant teams in the management and auditing of data and development of reporting solutions in support of key HR processes. Continually drive change and process improvement, including the testing and implementation of new HR databases and tools, providing feedback to system and process owners. Education / Certification/ Skills Graduates / Post Graduates with at least 6 years of relevant work experience and overall 8+ years Advanced Statistical & Analytical experience in interpretation & reporting of huge data sets Advanced database and reporting (e.g., PeopleSoft, Workday, business intelligence tools, open source tools, and HR functional systems) Exceptional analytical skills, mastery of business intelligence or related disciplines Ability to work autonomously and lead large scale projects in fast paced matrix organizations Excellent executive presentation skills, ability to distill and present actionable information from complex analysis Strong and recent experience in statistical analysis software (e.g., SAS, R, Python, SPSS, Excel) Demonstrable partnership and influencing skills

Key Deliverables: Ensure 100% employee scheduling accuracy via iConnect app Maintain 95% or higher attendance compliance to roster Track deployment of all new joiners and update scheduling Drive operational efficiencies using real-time data insights Role Responsibilities: Manage end-to-end shift planning and rostering Maintain accurate scheduling data with zero errors Monitor and report attendance trends for performance metrics Coordinate closely with operations to optimize resource planning

Key Deliverables: Ensure 100% employee scheduling accuracy via iConnect app Maintain 95% or higher attendance compliance to roster Track deployment of all new joiners and update scheduling Drive operational efficiencies using real-time data insights Role Responsibilities: Manage end-to-end shift planning and rostering Maintain accurate scheduling data with zero errors Monitor and report attendance trends for performance metrics Coordinate closely with operations to optimize resource planning

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration role. Strong team player with the ability to build good relationships with their stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate. Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity.

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

We are looking at an Analyst who will be responsible for setting up touchpoints [banners] in customer accounts when they sign in/out of their accounts basis inputs and instructions from the client marketing team. Will give you an insight into how digital marketing is performed across other channel operations within the client organization. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Onsite Ops Analyst Roles and Responsibilities: Set up onsite touchpoint banners using client provided tool Perform relevant banner to segment mapping basis guidance from data segmentation team Client coordination and end-to-end management of assigned campaigns Performing QA and consulting client for assigned campaigns Provide requisite touchpoint reporting basis requests from marketers/stakeholders concerning banner performance (impressions) Technical and Functional Skills: Bachelor's degree in any field Proficient in all Microsoft Office applications

Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role & Responsibilities: eClerx Fund planning, cash and liquidity management Managing eClerx Investments with focus on safety, liquidity and returns and ongoing portfolio risk management eClerx derivative operations Ongoing review of eClerx hedge model Mix of hedge instruments to use (forwards, options or structures) Booking, Confirmations and Settlement of hedges Manage banking relationships Ensure smooth conduct of all banking operations (hedge booking, settlements, fund transfers, payables, Credit Card facilities, corporate actions etc.) Optimize bank charges across regular business activities and corporate actions by working closely with banks and introducing appropriate competition. Ensure compliance with RBI guidelines on current accounts for seamless continuity of banking operations. Required Knowledge and skills: Strong understanding of Finance for Treasury roles. Ability to understand and work with software systems and also deploy new software tools (both in-house and industry) to improve automation, productivity and effectiveness Proficient with Excel and PowerPoint Strong execution skills Self-starter and highly motivated Good presentation and communication skills and comfortable presenting at senior levels Good analytical skills with ability to interpret and use data to improve existing processes.

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration role Strong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Candidate should be currently working as an Assistant manager / Team Leader on papers in WFM for a BPO. Qualification - Graduate Work Location - Chennai Shift - US SHifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

To Apply - Submit Details via form - https://forms.gle/BubdUksV52R3v8Tp8 Ey is looking for a highly skilled and experienced Project Consultant to join their team in Gurgaon. The ideal candidate will have 6-10 years of experience in customer services, with excellent communication skills and the ability to handle customers efficiently. The opportunity : Project Consultant-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Gurgaon Your key responsibilities Technical Excellence Understanding of TA processes and technical understanding of IT landscape Skills and attributes To qualify for the role you must have worked with GCCs in tech and financial services Experience 6-10 years Role & responsibilities Collaborate with multiple client departments to provide services while adhering to commercial and legal requirements. Utilize practical problem-solving skills to deliver insightful and practical solutions. Work collaboratively with cross-functional teams to achieve business objectives. Develop and maintain strong relationships with clients and stakeholders. Analyze complex problems and develop effective solutions. Ensure timely delivery of high-quality results and meet project deadlines. Preferred candidate profile Any graduation degree with prior experience in customer services. Minimum 6 months of experience in an international or domestic BPO/contact center. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities Strong analytical and problem-solving skills. Experience working with diverse client groups and teams. What EY is looking for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. The opportunity : Project Consultant-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Gurgaon Your key responsibilities Technical Excellence Understanding of TA processes and technical understanding of IT landscape Skills and attributes To qualify for the role you must have worked with GCCs in tech and financial services Experience 6-10 years As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

EY Assistant Director – Experience Management As part of our EY-Experience Management Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols The opportunity As a part of a team, you will act as a Resource Management Hub Manager who provides consistent, high quality services to key individual stakeholders. Key Responsibilities Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget. Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects. Cross Functional/Cross Service utilisation of resources depending on the availability/capacity of skilled resources Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates Effective Bench Management Regular interaction with On-shore clients regarding various activities which is part of day to day activities Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule. Ensure all the RM tasks are delivered as per committed deadlines (SLA/KPIs) Follow up on action items with key stakeholders and task owners to ensure on-time tasks Contributes as an effective team member and takes accountability for deliverables Creates value to clients independently- bringing excellent RM and change management skills and past client experiences Deploys best practice knowledge and techniques when undertaking work Performs rapid assessment of current landscape for clients and can provide insights around hypotheses and solutions Acts as a coach to client staff to support embedding capability Develops and manages knowledge for use across internal projects and the EY communities. Timely interaction with the counselees to discuss their performance Skills and attributes for success : Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office Knowledge in Data Visualisation tools would be an added advantage Exceptional communication skills - both written and oral Demonstrate strong organizational skills and structured thinking abilities Demonstrate strong interpersonal and analytical skills Demonstrate an eye for detail Be flexible and willing to adjust responsibilities to align with developing business needs Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Responsible for supporting EM with the day-to-day management and smooth operation of various on-shore/Off-shore Transformation Projects. To qualify for the role, you must have Graduate / MBA (HR) with 9-12 years of overall experience with 7-9 years of relevant experience in resource management, scheduling and staffing concepts. Exposure of short term and long-term resource planning would be an added advantage. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

We are looking for a detail-oriented and technically proficient WFM Reporting Specialist to join our internal Workforce Management team. In this role, you will be responsible for delivering accurate, insightful, and timely workforce reports and dashboards to support capacity planning, real-time management, and performance tracking. Experience with the Genesys WFM platform is mandatory , as you will work extensively within this environment to extract, analyze, and report data. Roles and Responsibilities: - Design, develop, and maintain automated and ad-hoc WFM reports and dashboards related to staffing, scheduling, adherence, shrinkage, occupancy, and performance metrics. - Extract and analyse data from the Genesys WFM platform , ensuring accuracy and alignment with business needs. - Collaborate with WFM planners, real-time analysts, and operations teams to understand reporting requirements and drive data-driven decisions. - Ensure consistency, integrity, and accuracy of all reporting outputs through regular validation and reconciliation processes. - Support capacity planning and forecasting cycles with historical data analysis and trend reporting. - Provide insights and variance analysis to explain operational deviations and support process improvements. - Assist in report automation and integration with BI tools (e.g., Power BI, Tableau) in collaboration with IT or analytics teams. - Create and maintain documentation for reporting processes and data sources. Mandatory Skills: Strong knowledge of WFM metrics: SLA, AHT, occupancy, shrinkage, schedule adherence, etc. - Advanced Excel skills (pivot tables, macros, complex formulas). - Experience creating dashboards and visual reports using Power BI, Tableau, or similar tools. - Strong analytical and problem-solving abilities. - Excellent communication skills to present insights and collaborate with stakeholders. - Desired Skills: - Questioning, Reasoning and Analytical - Ability to read and interpret and apply insights and recommendations - Experience creating dashboards and visual reports using Power BI, Tableau, or similar tools. - Familiarity with additional WFM tools like Verint, NICE IEX, or Aspect. Qualification: Any Graduate Total industry Experience 6+ years with minimum 4 years as a Reporting Specialist Please share your profile at surbhi.malhotra@nlbtech.com

Job Title : The Contingent Workforce Specialist Location State : Karnataka Location City : Bangalore Experience Required : 2 to 4 Year(s) Shift: Day Shift Work Mode: Onsite Position Type: Contract of 1 year VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print. About The Job: The Contingent Workforce Specialist will provide operational support to the Contingent Workforce Program team. Managing daily program activities and will partner closely with internal teams, as well as our managed service provider. You will closely work with a wide range of stakeholders and will manage the overall day-to-day operations of the Contingent Worker Program Provide support for line managers with respect to CW guidelines, policies and procedures Essential Job Functions: Developing relationships with various functions across the organization Bringing a hands-on approach when solving problems Working under pressure in a fast-paced environment Able to manage multiple tasks and meet deadlines Able to continuously improve processes and procedures Demonstrated clear communication skills, both written and verbal ability to communicate Qualifications: 2 - 3 years of contingent workforce, staffing or HR operations experience Solid Excel and PowerPoint skills High learning agility and dealing with ambiguity Workday and Service Now experience preferred Ability to maintain confidentiality, integrity and professionalism Strong critical thinking and problem-solving abilities. How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 Regards Anuradha AM- Delivery- VARITE India anuradha.singh@varite.com 9818488446