1191 Workforce Management Jobs - Page 22

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Hi , Greetings from the IDESLABS, Urgent Requirement for Staffing Manager, Experience:4+ Years location:Mumbai. Mode of Work:Hybrid Employment Type:C2H JD: RMG- Staffing/ Demand Fulfilment Triage demand to determine quality and how it will be fulfilled (recruiting, internal, contracting, IJP, job rotation etc) Laser focus on clearing bench and fulfilling sold demand Stakeholder Management/ Customer Management Prioritize, manage, and communicate daily on demand status to ensure it is fulfilled in the shortest period of time Evaluate and present bench matches to Accounts and provide daily feedback Focus on prioritized aging demands fulfilment and to minimize potential revenue loss Excellent coordination skills, excellent communication skills and excellent in excel Ability to prepare reports, analysis of reports and knowledge on graphs. Interested Candidates Please share your Updated CV at bhavanireddy.p@ideslabs.com Thanks & Regards, P Bhavani

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

8-10 years of experience with UKG Pro (or similar workforce management systems). Strong understanding of HR, payroll, and workforce management principles. Should have hands on experience in UKG Pro implementation projects in configuring Timekeeping, Attendance Accruals, Scheduling, Advance Scheduling. Design and implement workflows, rules, and policies. Good Understanding in UKG Pro implementation Lead UKG Pro implementation and configuration projects. Design and develop technical solutions for complex business requirements. Collaborate with internal teams to integrate UKG Pro with other HR systems. Develop and maintain technical documentation. Troubleshoot and resolve complex UKG Pro issues. Experience with integrations Analyze business requirements and translate into UKG Pro configurations. Collaborate with stakeholders to ensure UKG Pro aligns with organizational goals. Develop and deliver training programs for end-users.

Hiring for WFM - Work Force Management - Mumbai Location 3 to 5 Years Exp upto = 5 LPA 5+ to 8 Years Exp upto = 8 LPA Candidate should have core Exp into WFM - Work Force Management Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai

We are seeking a proactive and detail-oriented WFM Real-Time Adherence (RTA) Specialist to join our Workforce Management Analytics team. The RTA Specialist plays a critical role in monitoring service levels, real-time agent adherence, and intraday performance across business units. This role is essential in ensuring optimal staffing, timely response to operational variances, and effective communication between WFM, operations, and support teams. Roles and Responsibilities: Monitor real-time contact centre metrics including agent status, schedule adherence, service level, occupancy, and queue performance across channels (voice, chat, email, etc.). Take immediate action to address any deviations from forecasted staffing levels or KPIs by notifying team leads and escalating issues as needed. Track and report on real-time adherence, shrinkage, and productivity; provide hourly updates and intraday dashboards. Execute intraday re-forecasting and reallocation of resources when demand changes or service levels deviate. Coordinate with operations and team leads to manage unscheduled absences, early logouts, and breaks. Maintain accurate real-time records of agent attendance, login/logout trends, and exceptions. Use the WFM tool (e.g., Genesys WFM mandatory) to monitor live data and apply schedule adjustments. Assist with intraday reporting and analytics, contributing to post-day and post-week performance reviews. Participate in WFM huddles and provide insights to drive performance improvements. Mandatory Skills: Hands-on experience with Genesys WFM Strong understanding of key WFM metrics such as adherence, service level, occupancy, AHT, and shrinkage. Ability to work under pressure in a dynamic, fast-paced environment. Proficient in Microsoft Excel and able to interpret real-time dashboards and reports. Strong verbal and written communication skills for coordinating with teams and providing updates. Ability to work in a fast-paced and dynamic environment. Desired Skills : Familiarity with multi-channel environments (voice, chat, email). Experience in a 24/7 operational setup or global workforce support model. Exposure to intraday re-forecasting tools or workforce scheduling systems. Detail-oriented with strong time management and prioritization skills. Please share your profile at surbhi.malhotra@nlbtech.com

Roles and Responsibilities Bridge management and employee relations by addressing demands, grievances, orother issues. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. Desired Candidate Profile

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamAbility to meet deadlinesWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a highly skilled and experienced TeamConnect Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Manage and coordinate with clients to understand their requirements and provide effective solutions. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to ensure seamless delivery of services. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Identify and mitigate risks associated with client interactions. Job Requirements Proven experience as a TeamConnect Professional or similar role. Strong understanding of client needs and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with employment firms or recruitment services firms is preferred. For more information, please contact us at 6579042.

Looking for a skilled SAP SD Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in the field. Roles and Responsibility Manage and implement SAP SD modules, including sales order processing, customer management, and billing. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP SD implementations. Provide training and support to end-users on SAP SD functionality. Troubleshoot and resolve issues related to SAP SD module. Analyze business processes and identify areas for improvement using SAP SD tools. Job Requirements Strong knowledge of SAP SD module and its applications. Experience working with customers and managing sales orders. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Strong analytical and troubleshooting skills. Familiarity with industry-specific regulations and standards. Ref number: 6578826.

We are looking for a skilled SAP PP Professional with 2 to 5 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP PP and excellent problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP PP solutions. Analyze business requirements and develop effective SAP PP configurations. Troubleshoot and resolve technical issues related to SAP PP. Develop and maintain documentation of SAP PP processes and procedures. Provide training and support to end-users on SAP PP functionality. Ensure compliance with industry standards and best practices for SAP PP implementation. Job Requirements Minimum 2 years of experience in SAP PP, preferably in a similar role. Strong knowledge of SAP PP modules and functionalities. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards. Ref: 6578844

Summary: Configure and support Electronic Data Interchange (EDI) within SAP Sales & Distribution for seamless business document exchange.

#Skill: SAP GTS #Job Description : 1 Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS

Job Summary: We are seeking a motivated and detail-oriented individual to join our Resource Management Team in an entry-level role. As a member of the team, you will play a crucial role in supporting resource planning and allocation across Tax. This position offers an excellent opportunity to gain practical experience in resource management while working alongside a dynamic and collaborative team. Responsibilities: Assist in resource planning activities, including analyzing project requirements, forecasting resource needs, and identifying potential gaps or conflicts. Collaborate with team members to gather resource availability information, update databases, and maintain accurate records of resource allocations. Support the scheduling and coordination of resources for projects, ensuring optimal utilization and alignment with project timelines. Monitor and track resource allocation and utilization, providing regular updates and reports to leads and project managers. Assist in identifying and resolving resource allocation conflicts, working closely with stakeholders to find suitable resolutions. Contribute to process improvement initiatives by suggesting and implementing enhancements to streamline resource management workflows. Stay updated on industry trends and best practices related to resource management, sharing knowledge and insights with the team as appropriate. Provide administrative support as needed, such as preparing documentation, and maintaining relevant files and databases. Requirements: Bachelor's degree in Business Administration, Management, or a related field. Strong analytical and problem-solving skills with a keen attention to detail. Excellent organizational and time management abilities to handle multiple tasks and meet deadlines. Effective communication skills, both verbal and written, to interact with team members and stakeholders at all levels. Proficient in using productivity tools, such as Microsoft Excel, to analyze and present data. Ability to work collaboratively in a team environment while also being able to work independently when required. Proactive attitude and willingness to learn and adapt in a fast-paced and evolving work environment. Familiarity with resource management software or tools is a plus.

Hiring: Factory Manager JK Spices & Food Product (JK Masale) Experience: 4-6yrs Location: Ahmedabad Salary: 35,000 per month Key Responsibilities: Factory Operations & Production Planning Develop and implement efficient production schedules to meet demand. Ensure smooth operations across Masale and packaging units. Maintain quality control and reduce production downtime . Labor Management & Workforce Handling Supervise shift-based workforce Handle worker attendance, payroll coordination, and conflict resolution . Enforce safety, hygiene, and labor law compliance . Inventory & Raw Material Management Oversee procurement, stock levels, and inventory control . Optimize material usage to minimize waste and reduce costs . Maintain accurate records of raw materials, WIP, and finished goods . Dispatch & Logistics Coordination Manage dispatch planning , ensuring timely deliveries. Coordinate with transporters and logistics teams for efficient distribution . Ensure proper documentation for GST, e-way bills, and invoicing . Government Licenses & Compliance Ensure compliance with FSSAI, Pollution Control Board, Labour Laws, Factory Act, GST, Fire & Safety Regulations, and Legal Metrology Act . Handle regulatory audits, renewals, and necessary documentation . Cost Control & Process Optimization Monitor production costs and implement cost-saving measures . Improve efficiency in manufacturing and dispatch processes. Drive initiatives for automation and workflow improvements . Requirements: Experience: 4+years in factory management, production , preferably in the Masale or Food industry. Education: Food Technology, or related fields . Skills: Strong leadership, problem-solving, and administrative skills. Additional: Must be proactive, organized, and experienced in handling regulatory compliance and labor relations . Share your cv at jobs2@jkspices.in

Agent shall provide online customer service support to the application users of the Customers (Users), that consists of the following:handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Usershandling Users enquiries, advice and suggestions via email or online toolssupporting other business units by liaising with the relevant teams from the Customers end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentationhandling Users complaints, special cases or completing ad hoc tasks as required by CustomerBe proactive, readily available as per schedule for incoming chats and answer them promptlyMeet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality.Utilize support tools and resources necessary to provide the services at a high level on chats.Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience. Qualifications Following are the requirements:Should be able to work with minimum supervision in a WFH modelCandidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of WiFi ( upto 100 Mbps)Should have relevant experience for customer handling on chats.Proficient in either of the combination of languages in all three modes- Writing/ speaking/reading English/Hindi English/Urdu English/BengaliShould be able to score the minimum score on the assessment by the organization. Willing to work for 5 days in a week with two offs ( Split/consecutive) in a 24*7 environment. Should be open to night shifts. Job Location

P2 Solution Consultant II "“ Workforce Management UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. Role OverviewAs a Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities Requirement AssessmentConduct workshops with senior members of customer organizations to drive requirement assessments. Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrations to meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and ConfigurationOversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing SupportProvide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best PracticesAdvocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective CommunicationEffectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client ManagementFoster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. MentoringMentor and provide guidance to team members on advanced modules and solutioning aspects. TravelTravel up to 25% may be required to meet with clients and support project implementations. Qualifications EducationBachelor's degree or equivalent in Computer Sciences or a related field. Experienceo 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 5+ years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. o Excellent verbal and written communication skills. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.Role OverviewAs a Solution Consultant at UKG, you will play a pivotal role in delivering superior HCM and workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of HCM and Workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.Key Responsibilities: Requirement AssessmentConduct workshops with senior members of customer organizations to drive requirement assessments. Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrations to meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation Testing SupportProvide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Effective CommunicationEffectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client ManagementFoster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction.Qualifications: EducationBachelor's degree or equivalent in Computer Sciences or a related field. Experience: 4 to 6 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro/ WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). 5+ years of experience in Workforce Management is a must. Relevant experience as a consultant in a similar application environment is desirable. Extensive experience in implementing solutions for medium to large enterprise customers. Skills: Thorough understanding of business, process, and technology relating to workforce management. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Experience on UKG Pro WFM modules like Employee self-service, Strategic workforce planning, Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. Prior experience in supporting functional testing, integration testing, and UAT. Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. Excellent verbal and written communication skills.If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation. Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an "automate everything" mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability. Primary/Essential Duties and Key Responsibilities: Engage in and improve the lifecycle of services from conception to EOL, includingsystem design consulting, and capacity planning Define and implement standards and best practices related toSystem Architecture, Service delivery, metrics and the automation of operational tasks Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response. Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis Collaborate closely with engineering professionals within the organization to deliver reliable services Identify and eliminate operational toil by treating operational challenges as a software engineering problem Actively participate in incident response, including on-call responsibilities Partner with stakeholders to influence and help drive the best possible technical and business outcomes Guide junior team members and serve as a champion for Site Reliability Engineering Engineering degree, or a related technical discipline, and 10+years of experience in SRE. Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java) Knowledge of Cloud based applications & Containerization Technologies Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them Working experience with industry standards like Terraform, Ansible. (Experience, Education, Certification, License and Training) Must have hands-on experience working within Engineering or Cloud. Experience with public cloud platforms (e.g. GCP, AWS, Azure) Experience in configuration and maintenance of applications & systems infrastructure.Experience with distributed system design and architecture Experience building and managing CI/CD Pipelines Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Solution ConsultantUKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.Role OverviewAs a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior HCM and workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of HCM and Workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.Key Responsibilities: Requirement AssessmentConduct workshops with senior members of customer organizations to drive requirement assessments. Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrations to meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and ConfigurationOversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing SupportProvide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best PracticesAdvocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective CommunicationEffectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client ManagementFoster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction.Qualifications: EducationBachelor's degree or equivalent in Computer Sciences or a related field. Experience: 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro/ WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). Extensive experience in implementing solutions for medium to large enterprise customers. Skills: Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Experience on UKG Pro WFM modules like Employee self-service, Strategic workforce planning, Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. Prior experience in supporting functional testing, integration testing, and UAT. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

P3 Regional Integration Consultant "“ Workforce Management UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. About the RoleAs a Senior Integration Consultant, you will be responsible for designing, developing, and deploying integration solutions for our clients to meet their interfacing requirements with UKG products. These requirements include creating various types of output files using Dell Boomi and ensuring seamless integration with different environments. The ideal candidate will have in-depth knowledge of Workforce Management (WFM) concepts and a strong understanding of related tools to deliver customized solutions effectively. The Senior Integration Consultant will follow the defined implementation process, ensuring adherence to project milestones and completion deadlines. The role requires close collaboration with UKG Project Managers, Solution Consultants, and Integration Teams to execute system implementations successfully. Key Responsibilities Collaborate with implementation and integration teams to support and deliver integration requirements for UKG Products. Work closely with Project Managers and Solution Consultants to meet project goals within time and budget constraints. Assist Services Teams with integration discovery and scoping. Assess, design, and develop integration solutions tailored to customer requirements. Manage integration timelines, including notifying clients about task date changes or resource allocation updates. Provide User Acceptance Testing (UAT) support. Perform coding, testing, and deployment of integration interfaces. Upgrade existing UKG customers from lower versions to the latest compatible versions, ensuring a like-to-like implementation. Maintain an overall understanding of the UKG solution for successful system upgrades and deployments. Show flexibility to work in shifts providing US Hours coverage. Qualifications & Experience 6-10 years of overall experience in Integration and Workforce Management (WFM). 3+ years of experience with UKG Pro WFM/Dimensions. Hands-on experience in creating interfaces for upstream/downstream systems using Dell Boomi. Domain knowledge of HCM/WFM is a plus. Experience in designing, building, testing, deploying, and scheduling integration processes involving third-party systems. Expertise in Dell Boomi AtomSphere, including components, connectors, Application Source Qualifier, Mapping Designer, and Transformations. Knowledge of REST API, SOAP framework, XML, and Web Service design is advantageous. Strong oral and written communication skills. Excellent customer interaction skills. Why Join Us Work with a global team on high-impact projects. Opportunity to expand your expertise in Workforce Management solutions and integrations. Competitive salary and benefits package. Flexible working environment with opportunities for career growth. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Deliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organization Act as the team's subject matter expert for various UKG Pro WFM Workforce Management Modules Facilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer Acts as mentor/coach to other on the team for workforce management best practices and solution build best practices Designs, develops, modifies and evaluates tools developed to aid the team Assist with Managed Services customer presentations Manage customer project and/or accounts Assists in resolving customer escalations Ability to expand knowledge of UKG Pro WFM' product line through self-study, attend classes and/or participating in Virtual Training. Propose Ideas and Drive Cross functional collaboration projects. Dedicate good time towards mentoring the layers below. ' A highly seasoned specialist professional with wide-ranging experience and in-depth knowledge in a specialized field. Applies comprehensive knowledge of a particular field to resolve complex issues in creative ways. Full knowledge of other related disciplines. Develops solutions to diverse business problems of high complexity which require the regular use of ingenuity and creativity. Analysis of situations or data requires an in-depth evaluation of various factors. Has specialized knowledge of various alternatives and their impact on the business. Challenges are frequently unique, and solutions may serve as precedent for future decisions. Plans and organizes project assignments of substantial variety and complexity. Initiates or maintains schedule for projects and project milestones. Exercises considerable latitude in determining objectives of assignment. Develops departmental policies and procedures, new techniques and standards. Work is reviewed from a relatively long-term perspective, for desired results. Education/Experience' BS/BS degree in Computer Science, Management Information Systems or related discipline (or related experience) 8 - 10 years of relevant work experience Minimum of 8 years of experience implementing a UKG Pro WFM Workforce Management Solution Minimum of 6 years of integrations/APIs development Professional Dell Boomi Developer Certification, ITIL Certification, Project Management, may require additional product certifications

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centred cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. P3 Sr. Solution Consultant "“ Workforce Management UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. Role OverviewAs a Sr. Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities Requirement AssessmentConduct workshops with senior members of customer organizations to drive requirement assessments. Solution DesignArchitect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. Customization and IntegrationDesign and implement customizations and integrations to meet specific client needs. DocumentationCollect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and ConfigurationOversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing SupportProvide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best PracticesAdvocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective CommunicationEffectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client ManagementFoster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. MentoringMentor and provide guidance to team members on advanced modules and solutioning aspects. TravelTravel up to 25% may be required to meet with clients and support project implementations. Qualifications EducationBachelor's degree or equivalent in Computer Sciences or a related field. Experienceo 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). o 5+ years of experience in Workforce Management is a must. o Relevant experience as a consultant in a similar application environment is desirable. o Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. o Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. o Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals, Leave, Advanced Scheduling, Forecasting, Attendance and Activities is desirable. o Prior experience in supporting functional testing, integration testing, and UAT. o Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. o Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. o Excellent verbal and written communication skills. If you are a seasoned professional with a passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG! Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Director, Professional Services Consulting is responsible for the implementation of the UKG PRO suite products for the Launch team covering all markets (Strategic to Enterprise). The Director owns the overall client experience through implementation for each client in their portfolio. This individual provides strategic direction to their managers and thus their individual contributors in their team of Solution Consultants.Primary Responsibilities:- Direct reports include functional managers and an indirect staff of over 40 employees.- Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals. Delegates tasks and assignments to appropriate subordinates and monitors progress.- Gives significant input into strategic and tactical decisions related to the functional discipline- Solves multiple problems involving complex technical and managerial issues involving functional discipline and across multiple disciplines.- Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution- Interacts with senior management (VP/Director level) in sales, engineering, and support. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers' overall satisfaction.- Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs.- Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals.Qualifications:- Minimum 15 years technical and consulting management experience (3-5 years at Director level) in a high-volume customer focused environment, preferred.- Minimum 5 years' experience in HR, Payroll and/or Time and Labor domains, preferred.- Proven results in improving customer satisfaction, driving delivery timelines, employee engagement and team productivity.- Establishes organizational goals and objectives, and monitors performance to plan. Adjusts resources, organization structure, and personnel to achieve attainment of overall goals.- Serves as the point of escalation as needed. Responsible for negotiating and resolving escalated issues that arise during the implementation- Proven experience in creating an employee & customer centric culture.- Excellent interpersonal, motivational, and managerial skills with an indirect staff of over 40 employees. Ability to manage conflict situations constructively.- Professional communication skills, both written and verbal.- Ability to multitask and prioritize projects, time manage, and practice detail oriented organizational skills.- Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates.- Experience preparing and writing demonstrations, proposals, policies, procedures, job descriptions, and schedules. Use of good judgment and a sense of urgency in the decision-making process when assessing problems/situations.- Ability to deal with ambiguity and change in all areas on a regular basis.- Strong decision-making and problem-solving skills and general business acumen Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com