1183 Workforce Management Jobs - Page 27

Provides advanced level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Collaborate and work with team & provide solutions for complex enhancements. Leads all aspects of workforce management configurations, modifications and upgrades of time and attendance initiatives, design, development and support. Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client specific needs as necessary. Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualification Minimum of 5 years of experience with UKG Dimensions. Modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Certified in UKG Dimensions Timekeeping module, with at least 5 years of related experience Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs Ability to analyze complex data or facts, summarize findings, and present results in a compelling way Leave & Attendance Maintenance, Timekeeping, Kronos, Scheduling, Ukg Dimensions

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity - Grade Specific Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service deliveryEntry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client¢s Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

6:30 PM to 3:30AM* Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication Remote Hybrid Opportunity * Health insurance Provident fund

Job Title: MST (Manpower Supply Team Member) Location: Bengaluru, Hyderabad, Chennai Company: G4S Secure Solutions (India) Pvt. Ltd. Gross Salary: 25,000 per month Reporting To: Recruitment Manager Area Recruitment Lead Department: Recruitment & Operations – Guarding Services Job Overview: G4S Secure Solutions is seeking proactive and result-driven individuals to join its Recruitment division as MST (Manpower Supply Team) Members. The MST role is a field-intensive recruitment function responsible for sourcing, mobilizing, and onboarding 45+ security personnel (guards) every month, ensuring timely fulfillment of operational manpower requirements. Key Responsibilities: Field Recruitment: Identify and mobilize potential candidates (security guards) from local areas, villages, labour mandis, and referral networks. Sourcing Targets: Achieve a monthly recruitment target of minimum 45 guards, verified and deployed as per client requirements. Screening & Assessment: Conduct basic screening to ensure candidates meet the company's eligibility criteria (age, fitness, background, etc.). Documentation Support: Ensure timely collection and submission of required documents like ID proof, address proof, photos, and police verification records. Onboarding Coordination: Coordinate with the training team and operations staff for smooth onboarding, documentation, and deployment of candidates. MIS & Reporting: Maintain daily recruitment logs and provide weekly reports to the recruitment lead. Travel: Travel extensively within the Bengaluru city and surrounding regions for sourcing candidates. Brand Promotion: Represent the G4S brand professionally in the field, maintaining high standards of integrity and engagement. Referral Networks: Build a reliable network of field informants, contractors, ex-servicemen, and agents to create continuous manpower supply pipelines. Required Qualifications & Skills: Education: Minimum 10th pass; higher secondary or graduate preferred. Experience: Minimum 1 year in field recruitment, labour supply, security agency operations, or similar manpower-intensive industries. Experience in sourcing blue-collar workforce is an added advantage. Language Skills: Ability to speak and understand Kannada, Hindi, and basic English. Mobility: Must be comfortable with fieldwork, travelling daily within and around Bengaluru. Technology: Basic smartphone knowledge for reporting and WhatsApp communication. Interpersonal Skills: Good communication, negotiation, and convincing ability. Self-Motivated: Goal-oriented, target-driven attitude with ability to work independently. What We Offer: Fixed gross monthly salary of 25,000 Performance-based incentives for exceeding monthly targets Travel allowance as per company policy (if applicable) Mobile reimbursement (as per policy) Career growth opportunities in India’s leading security company Ideal Candidate Profile: An energetic recruiter or field executive who has experience working with blue-collar workforce supply and enjoys meeting targets. Someone who understands the dynamics of labour mobilization and is motivated by performance. To Apply: Name: Abhay Mulik Mobile: +91 9972877452 WhatsApp: +91 9113627282 Email: abhay.mulik@in.g4s.com

The role holder will support the Governance and Delivery Lead for Cyber Technology & Engineering with the following: Workforce strategy execution: location strategy, emerging talent demand / skills planning and ODA governance for the GBGF Workforce engagement : career path accelerator nominations, learning requirements, Year End promotions process, critical role succession planning, snapshot survey results, communications (e.g., town halls), senior role vacancy showcasing and DE&I initiatives Workforce Planning : manage COOs workforce plan, ensure workforce governance, accountable for data quality in Pioneer, offboarding and onboarding of contingent workers and management of open roles Workforce optimisation : plan workforce optimisations, manage delivery and risk in collaboration with local HR and regional teams Workforce data and insights: produce workforce FTE forecast, review data on D&I, attrition, tenured contractors and collaborate with managers and drive people metrics improvements within COO Consistent adherence to best practice model: Ensuring all workforce aligned resources across the GBGF adopt best practice as defined by the COO Central WF Pillar lead and GCIO COO Key Skills & Requirements: Advanced level of Microsoft Excel able to manipulate and analyse complex data, create pivots and translate data in a clear format for MI reporting Advanced level of Microsoft Power Point to create packs for Cyber leadership forums Administrative support with the Pioneer tool which is the golden source for Workforce management Collaborate with senior stakeholders Govern workforce matters for Cyber Technology & Engineering Working hours will need to be flexible to be aligned to UK hours

Maersk is a global leader in integrated logistics, and we've been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer: This is an exciting career opportunity in an international, challenging business setting known for its diversity and fast-paced environment. You'll focus on creating valuable relations with stakeholders and work with highly professional teams in an environment where you will be valued, recognized, and well-rewarded. You will work with amazing and diverse colleagues who have a deep sense of commitment to live Our Values and, together, go all the way for our customers, society, and each other. Position Summary: We are seeking a results-driven Area Head PTP to lead and manage the Accounts Payable team within our Accounting Operations function. This pivotal leadership position is responsible for overseeing a team engaged in critical financial operations, including invoice scanning, Optical Character Recognition (OCR) processing, and comprehensive invoice payment processing. You will ensure the timely and accurate processing of vendor invoices, strictly aligning with company policies, compliance requirements, and crucial financial deadlines. Additionally, you will lead multiple team leaders, oversee their respective teams, manage workforce planning, handle escalations, and ensure optimal process performance across the entire Accounts Payable function for your assigned area. Key Responsibilities: Accounts Payable Operations Leadership: Lead and manage end-to-end Accounts Payable operations, specifically focusing on invoice scanning, OCR processing, and invoice payment processing. Day-to-Day Oversight: Oversee daily invoice processing, prioritization, and vendor payment operations to ensure smooth and efficient workflows. Resource & Workforce Management: Ensure sufficient resource allocation and optimal workforce planning to consistently meet invoice processing and payment deadlines. Exception & Escalation Handling: Effectively manage exception handling and urgent processing scenarios in line with business needs, providing timely resolutions. Team Leadership & Development: Supervise and support multiple team leaders within the Accounts Payable function, fostering their growth and ensuring their teams success. Process Improvement & Automation: Drive process standardization, automation initiatives, and continuous improvement across all Accounts Payable processes to enhance efficiency and accuracy. Performance Monitoring & Reporting: Monitor and report on key performance indicators (KPIs) and service level metrics, taking proactive corrective action as needed to maintain high standards. Stakeholder Collaboration: Collaborate effectively with stakeholders across various clusters, centers, and the Global Shared Center (GSC) to ensure alignment on performance, priorities, and deliverables. Culture & Excellence: Foster a culture of accountability, continuous learning, and operational excellence within your entire team.

Job Title: ActiveOps Configuration SME Operations & Workforce Management Company: BCT Consulting (Client details will be disclosed during screening) Location: Bangalore (Domlur) Onsite Job Description: We are looking for an ActiveOps Configuration SME with expertise in operations management, system configuration, and workforce optimization . The ideal candidate will have experience in configuring and managing the ActiveOps platform to enhance business efficiency and performance. Key Responsibilities: Configure and manage ActiveOps platform to streamline operational workflows. Work closely with cross-functional teams to understand business needs and implement system configurations. Monitor system performance and troubleshoot configuration-related issues . Optimize workforce management, capacity planning , and operational efficiency . Maintain detailed configuration documentation and ensure compliance with company policies. Identify opportunities for process automation and improvements. Provide technical support and guidance to stakeholders on ActiveOps configurations. Requirements: 5+ years of experience in operations management & system configuration Hands-on expertise in ActiveOps tool configuration Strong knowledge of workforce optimization, demand forecasting & capacity planning Experience in back-office operations & process improvement Proficiency in analyzing operational data and making informed decisions Excellent problem-solving skills with a keen eye for process efficiency Strong communication and stakeholder management skills

Role overview The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements. Responsibilities Forecasting Develop and maintain precise forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to accurately forecast future business needs. Collaborate with various departments to gather inputs and refine forecasts. Capacity Planning Design and implement capacity planning strategies to ensure optimal resource allocation. Monitor and adjust capacity plans in response to evolving business conditions and requirements. Collaborate closely with operations teams to balance workloads and resources efficiently. Scheduling Oversee the creation and management of detailed schedules to meet operational targets. Ensure that schedules are aligned with business goals and employee availability. Implement scheduling tools and techniques to enhance productivity and efficiency. FTE Calculation Utilize both linear methods and Erlang models to calculate FTE requirements with precision. Provide insights and recommendations based on FTE analysis to support decision-making processes. Perform regular reviews and updates of FTE calculations to align with business needs. Stakeholder Management Build and maintain robust relationships with key stakeholders across the organization. Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions. Manage stakeholder expectations and ensure alignment with business objectives. Communication Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely. Prepare and present reports, analyses, and recommendations to senior management and other stakeholders. Facilitate effective communication channels within the team and across departments. Preferred candidate profile Experience with workforce management software and tools. Knowledge of industry best practices and trends in workforce planning and management. Leadership skills and the ability to mentor and guide junior team members. Adaptability and willingness to learn and implement new strategies and technologies. Early and immediate joiners will be preferred

Responsibilities: Providing day-to-day leadership to Brandmuscles Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Experience Minimum of (5) years of management experience in a customer support environment Experience with Zendesk, Salesforce, Workforce Management recommended

Workforce management Experience: 1-4 Years Location: Kolkata Notice period: Immediate to 60 Days only Job description EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

Role: RTA || Bangalore Work From Office Bothn side cab Qualification: Any graduate Skills Required: Develop and maintain dashboards using tools like IEX or similar technologies. 3-8 years of experience in Real Time Analysis (RTA), Workforce Management (WFM), or related field. For more info connect at 8595717834

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Summary: The Supervisor (for Boom Lift and scissor Lift Operators) is responsible for overseeing operators deployed at various customer sites. This includes coordinating daily attendance, ensuring proper usage of boom lifts and scissor lifts, addressing site-level operational issues, and maintaining effective communication between the operators, customers, and the operations team. Key Responsibilities: Supervise and operators posted at various customer project sites. Coordinate daily with operators for attendance, shift timings, and machine usage updates. Ensure operators are following all safety protocols Act as the point of contact between customer site in-charge and the company for all operator-related matters. Conduct surprise visits to sites to check operator presence, behaviour, and machine condition. Provide support in resolving minor technical issues faced by operators at site and coordinate with the service team for major breakdowns. Maintain details of operator deployment, shift rosters, attendance, leaves in companys software Report any misuse, customer complaints, or operator absenteeism to the operations manager immediately. Ensure that operators carry out basic daily checks (battery level, fuel, visual inspection) before operating the machine. Coordinate for operator substitution in case of emergency leave or site change requirements. Qualifications: Minimum qualification: Bachelor's degree or Diploma with experience in supervising workers or equipment operators in sites 3+ years of experience supervising equipment operators in the rental or construction industry. Ability to travel across different project sites daily or as needed. Strong communication and coordination skills (Kannada, English, and Hindi). Computer knowledge for basic record-keeping. Ready to work in Field-based role with travel as needed to multiple sites.

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined. Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements. Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership. Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them. Provides performance analysis to ensure accurate, timely reporting to support business decisions. Interaction with other departments to improve the performance indicators. Desired Candidate Profile Someone with a minimum of 15 months experience in WFM RTA domain. Flexible and willing to work 24*7 environment. Very good proficiency in MS excel. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Knowledge of Work force management software. Experience on Verint (WFM tool) or any other tool is a plus. Strong analytical and communication skills. Should know how to analyse performance data in real time. If you ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

Responsible for making IR strategies and to avoid conflict or strike & develop harmonious relations within the project site. Responsible for maintaining harmony at project site and handling local issues/ grievances which do not disturb the progress of the site productivity. Ensure harmonious relations between management & workers across locations. Supervising / monitoring and attending, whenever and wherever necessary, all related Statutory compliances cases at Project locations. Liaison with various stakeholders including Government authorities. Responsible for obtaining License under Contract Labor Act, Interstate Migrant Workers act registration of B&OCW (Building & Other Construction Work). To maintain relevant statutory records & registers applicable as per labor laws. To develop sound and result oriented relation with sub-contractors, workers, localities, Government Officials & Police. To monitor and ensure governance issues like Indiscipline, late comings, absenteeism, frauds, theft, manhandling etc. Handling statutory compliances and ensure 100% statutory compliances at all construction project sites. Grievance handling including settling any difference or disputes. Providing of Workers ID card or gate pass by following the company policy (Ensuring Aadhar Card, Voter ID Card & Saving Bank A/c No) during mobilization of workers. Collection of attendance details from Bio-metric system on daily basis for accurate calculation of man days and man hour consumption & also preparing cost analysis report at unit. Maintaining MIS (Managerial Information System) updated on Daily basis like manpower deployment. Supervising security arrangements, verification of record for monthly bills. House Keeping Management. Administering C S R Activities to maintain a cordial relation and get support from nearby localities. As per event calendar organize different activities like Annual Sports, employee get together, cultural events etc. Ensure daily updating of Digital Attendance of workforce in EIP through biometric/face reader device. Prepare Digital wage sheet through EIP monthly wise. Ensure workmen management systems / digitalization pertaining to workforce data & records. To be taken care of workforce Habitat, workforce welfare, their colonies, providing a hygienic environment for them to work as well as to live. Responsible for Workforce Management Center for proper conducting of workforce screening (Documentation, Medical, Trial and Safety Induction) procedure. Skills: Managing Conflicts Problem Solving Compliance Legal and Regulatory Understanding Legal Administration

Key Responsibility Areas: Workforce Management: Develop and maintain accurate workforce schedules to ensure optimal resource allocation. Monitor and analyze workforce performance metrics to identify trends and areas for improvement. Collaborate with department heads to forecast workforce requirements and adjust schedules accordingly. Manage real-time adherence and address any discrepancies in workforce scheduling. Assist in workforce planning and forecasting to align with business objectives.

Job Title: ADP eTime DT - Technical Analyst Level: Consultant Work Location: Hyderabad, Bangalore, Chennai, Mumbai, Pune, Kolkata, Gurgaon Years of Experience: Minimum 5 years of relevant experience Shift Timings: 2 PM - 11 PM IST Work Mode: Hybrid Job Summary: We are seeking a Technical Analyst (ADP eTime / Workforce Manager) to join our Global Time & Labour (GT&L) organization. This role focuses on supporting key production systems, participating in critical deployments, upgrades, and migrations, and collaborating with global partners to ensure efficient time & labor management solutions. Key Responsibilities: Provide technical support for production time systems , including ADP Enterprise eTime and ADP Workforce Manager Support and maintain Global Secure File Movement (MFT) processes Oversee components of the application architecture , including user interfaces, security, middleware, and connectivity to payroll and HR systems Participate in all phases of system lifecycle: design, upgrades (e.g., eTime migration to Workforce Manager), testing, deployment, maintenance, and support Collaborate in solution architecture reviews , ensuring adherence to enterprise-wide design standards Provide technical specifications and document solutions clearly Support global project deployments and assist Business Unit customers during implementation Perform data analytics, reporting, and customizations as required Collaborate with vendors, business partners, and internal teams to troubleshoot and resolve performance issues Must-Have Skills: 5+ years of experience with ADP Enterprise eTime and related toolsets Hands-on experience in system architecture, upgrades, patches , and deployments Abilityto write technical specifications and deliver accurate documentation Strong understanding of time systems integration with payroll and HR Strong time management, problem-solving, and collaboration skills Experience working in structured, project-managed environments Good to Have: Experience with ADP GlobalView , ADP Celergo Knowledge of Workday HR integration Background in Payroll software implementations Preferred Education: Bachelors degree in a technical field (e.g., Computer Science, Information Systems, or related discipline) Additional Highlights: Opportunity to work on large-scale, global projects Exposure to enterprise architecture, global deployments, and best practices Collaborative environment with world-class partners and clients

Prepare and Review Energy yield assessment & EYA reports, Pre-feasibility studies and site assessments to identify met-mast locations for wind energy projects, Design and develop wind farm layouts, considering factors such as wind patterns, terrain, and environmental impact, Analyse raw wind data, including wind speed and direction, to evaluate the potential power generation of wind energy systems, Support new units and services proposals by performing Wind Resource, Annual Energy Production and noise propagation assessments, and developing options to increase, Contribute to enhancing WRA methods for speed, productivity and accuracy, Collect and analyze wind data from various sources such as meteorological towers, remote sensing devices, and historical weather data Ensure the accuracy and quality of wind data, including data cleansing and validation Develop site-specific wind turbine layouts and configurations Conduct complex engineering analyses to assess wind resources at potential project sites Deliver comprehensive reports and presentations to support decision-making and project development Prepare SOPs, technical documentation, including reports and manuals, Business Unit: GBU Renewables Division: REN AMEA India Legal Entity: ENGIE Energy India Private Limited Professional Experience: Skilled ( >3 experience <15 years) Education Level: Technical Qualification

Since 1994, Arise Virtual Solutions Inc has created a disruptive technology platform that connects the worlds biggest brands with the largest network of gig-economy Service Partners in the BPO industry Owned by Warburg Pincus, one of the worlds largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer We are changing the way the world WORKS with every major brand that we support Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Real Time Analyst is responsible for monitoring and reporting schedule adherence in real-time They work closely with Operations and Workforce Management team (WFM), calling out non-adherent events to ensure contractual standards are met Real Time Analysts may also be required to change agent skill associations / or provide historical reporting as needed, Essential Functions: Provide real-time scheduling and call flow support in a multi-client/multi-line of business environment, Monitor real-time call volume for multiple queues and respond to spikes in high call volumes in relation to low staffing, average customer wait time, and call abandon percentages, Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide bi-hourly, daily, weekly, and monthly reporting to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc Act as liaison between Call Center Operations and IT/Telecom relative to call flow issues, call routing issues, CMS reporting issues, and system issues in general according to the established escalation process, Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate with WFM team and other Real Time Analysts to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day, Liase with client Command Centers or Workforce resources regarding intraday performance, system issues, outlier agent performance, and other items as required by client, Work closely with Operations to assist them in enforcing schedule adherence and call time threshold guidelines Inform Operations of same day volume needs with up-to-the-minute daily statistics, Identify call routing anomalies using real-time monitoring software Produce on-demand reports as needed Other duties as assigned Qualifications: High School Diploma/GED At least 1 years of work experience in contact center workforce management required Strong knowledge of workforce management tools (Avaya CMS, IEX, eWFM, Genesis, Blue Pumpkin (Minimum 1 year work experience) Intermediate level of experience with Google Sheets and MS Excel (i-e creating spreadsheets, v-lookups, pivot tables, etc ) Proven analytical and problem-solving skills Keen attention to detail and accuracy, Excellent organizational and time-management skills to handle multiple tasks and priorities, Ability to work with little supervision, Excellent computer skills and the ability to navigate through multiple systems without assistance Excellent written and verbal communication skills to effectively interact with colleagues, Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation, Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment, Process minded; continually focused on ways to improve workforce management processes and effectiveness, Ability to work a flexible schedule, including nights & weekends When smart, creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise,

Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Planning & Scheduling Managing WFM Personnel Manpower Planning, Scheduling, Transitioning new logos, Updating & maintaining master trackers Preparing and publishing periodic reviews for management Preparing PowerPoint and other presentations Forecasting knowledge and able to forecast basis different methodologies, Running scenarios and simulations basis requirement Data reporting to other departments like Finance, IT Operations etc Creating Interactive Dashboards for Client and Delivery Recognize and recommend operational and support improvements for the enterprise, Creating Schedules and lead the weekly scheduling performance review and provide recommendations, Administration of communication to and from Operations and other support departments, Collect, analyze and report historical center performance statistics, Understanding of Workload and HC calculations Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets, Provide end to end analysis of financial assessment on weekly basis rolling up to the month, Create accruals for revenues that may have been possibly earned but are not yet recorded in the account, Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis, Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle, Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue, Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business, Key Skills & Knowledge Team handling and Contact Centre Workforce Management experience Extensive experience with WFM software Comfortable in fast-paced environment Ability to simplify complex operations into repeatable processes Ability to make decision in time sensitive ambiguous situations Knowledge of Contact Centre methodologies and operational principles Knowledge of IEX is essential Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence Must have experience to handle Capacity Planner and Scheduling teams Education Qualification:Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Hyderabad Unit No 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Responsibilities: Providing day-to-day leadership to Brandmuscle (An ansira company) local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle (An ansira company).clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscles local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelors degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path