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0.0 - 5.0 years
2 - 3 Lacs
Mohali
Work from Office
Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).
Posted 4 weeks ago
9.0 - 10.0 years
30 - 35 Lacs
Noida
Work from Office
Account Management: Serve as the primary point of contact for assigned growth accounts, cultivating and nurturing strong relationships with key stakeholders. Work on the Basic Hygiene of the logo which includes, 1) RPC Validation (3 RPCs) 2) Customer Firmographics Regularly engage with customers to assess satisfaction levels, address concerns, and identify opportunities for further opportunities. Organize SLT Visits & Tech workshops to engage with the customers. Revenue Extraction: Identify and prioritize opportunities for Upgrade, upselling, and expanding product usage based on thorough account analysis. Utilize account mapping insights to develop targeted strategies and initiatives to drive revenue growth and maximize account potential. Effectively articulate the value proposition of multiple products or solutions offered by our company to address the diverse needs of partners. Tailor product pitches and presentations to align with the specific requirements and priorities of each partner, highlighting unique benefits and competitive advantages. Cross Functional Collaboration: Support in Driving Marketing Activities. Close loop customer requests. Capabilities & competencies : Understanding of wireless & wire line telecom solutions Good Oral and Written Presentation skills Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance. Innovative and flexible in strategizing GTM Approach Flexible for learning new products and processes.
Posted 4 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Bengaluru
Work from Office
In our always on world, we believe its essential to have a genuine connection with the work you do. CommScope is looking to add a Technical Support Engineer to join our team. How Youll Help Us Connect the World The Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Required Qualifications for Consideration: Be the first technical point of contact for the customer Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases Work closely with SE teams internally on larger networks and more sophisticated issues Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience Identify and reproduce customer technical problems in a test/lab environment Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution Ensure proper case documentation and closure Generate clear and concise documentation in the form of case notes, technical tips and white papers Contribute to the knowledge base by creating KB articles Advise and discuss with Staff or Principal Engineers on calls and emails that require assistance. Timely handoff (critical issue) of cases that require sophisticated technical investigation by the LTE Team Manage customer expectation and make sure customer is receiving the highest quality of service Document customer issues for future reference and build knowledge base of the solutions given to the customer Actively participate in trainings and improve product and process knowledge Strict alignment to Service Level Agreement important metrics Understand the SLA s and work/align style of working towards meeting them KRAs include: CSAT, Active Backlog, Aged Backlog, Time to Resolve and Time to Close, Critical issue %, KB Contribution You Will Excited Us If You Have: Minimum of 4 years of customer support experience in IP networks, WiFi or related environment. Data networking is required, Wireless networking experience is desired. Preferably worked as an engineer TAC Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams Good understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Good understanding and solving skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS Good understanding of RF transmission and antenna behavior Technical expertise in fixing and resolving sophisticated Layer 2/3 and/or wireless issues in multi-vendor environments Experience providing support to advise customers, resellers, and field personnel in resolving company product related issues Experience working in a support lab environment for problem replication Experience documenting the sequence of events related to resolving customer technical issues Proficient with analyzing data traces from protocol analyzers such as Wireshark Hands on experience on protocol analyzers tools such as Wireshark, Ethereal, Ruckus Wireless Products, Ethernet switching, Routing and Data Centers, Wi-Fi solutions, Multi-tenant solutions, Hotspot services, IOT solutions. Bachelor or diploma in a computer related field or equivalent work experience Experience considered favorably: Experience with Wireless survey tools like Ekahau Solid Understanding of Salesforce and JIRA. Multiple language skills Experience working with Linux Experience working in (or with) a vendor Relevant industry accreditations/certifications: CWNA, CCNA, CCNP, JNCIA, JNCIS Communication/work style: Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions Strong interpersonal skills with a focus on customer satisfaction A belief in ownership Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details Must maintain a professional attitude, demeanor and be highly motivated and self-directed Encourages and accepts feedback Work Schedule: Monday through Friday or staggered work week , i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https: / / jobs.commscope.com / content / 2022- How-We-Hire/?locale=en_US
Posted 4 weeks ago
15.0 - 20.0 years
50 - 55 Lacs
Chennai
Work from Office
Vantiva seeks an experienced Software Developer to work along with a team of engineers that develops software and manages customer engagements covering a wide range of Connected Homes Cable and Telco Broadband Gateways for the worldwide market. In addition, software architecture design/review across multiple platforms will be part of the critical role you play at Vantiva, as our product portfolio diversifies across multiple hardware platforms. In this challenging role you will be responsible for collaborating with team members to develop software features associated with Multi-Services IP Gateways, Smart Home Gateways that are sold in the Service Provider market. You will need to work with and coordinate the efforts of both internal and external (ODC/ODM) resources based in North America, Europe, and Asia. You will need to contribute to overall product design from a software architecture perspective, keeping in mind multiple customer requirements and hardware characteristics across various platforms. In this position, you will be expected to: Be the entry point to Software Development and Test teams for Product Management, Program Management, and Customers for Scoping Requests, formalizing and communicating software development and test plans, driving software deliverables Works in an Agile environment and continuously reviews the business needs, priorities, outlines milestones and deliverables, and identifies opportunities and risks. Define and formalize software plans through writing EPICs and working with architects and engineers to reach Story level detailing. Provide backlog grooming, iteration planning, and defect prioritization collaborating with Scrum Master, Development and Test leads Review product requirements, functional specifications, standards document (RFCs and specs). Create customer relationships by Partnering with Product Management and Program Management, working closely with the customers to understand requirements, test plans and expectations Fully accountable for providing software development and test status external to the Product Unit Work with engineering, product management, business development, and account managers to champion the needs of key customers. Contribute to product design discussions on overall software feature/interop compatibility across different platforms. Have the necessary technical skills to communicate the details of complex Data, VoIP, Gateway, Wi-Fi, and Video features. Communicate regularly with key customers to manage expectations regarding key software deliverables. Drive and manage product qualification and post sales issues that could impact the business. Communicate regularly with customer engineering teams and operations to de-risk deployment issues that will affect deployments of Vantiva products. Facilitate customer feedback into the development and customer engagement process. Lead and mentor a team of software engineers, fostering a culture of innovation and continuous improvement. Develop and maintain project plans, ensuring timely delivery of software products while adhering to quality standards. Conduct regular code reviews and implement best practices for software development within the team. Collaborate with cross-functional teams to align software development efforts with overall business objectives. Stay updated on industry trends and emerging technologies, recommending innovative solutions to enhance product offerings. Manage resource allocation and capacity planning to optimize team performance and meet project deadlines. Participate in customer-facing meetings and presentations to demonstrate software capabilities and gather requirements. The position requires an experienced manager with strong technical and communication skills. Experience in the following areas is highly desirable: IP Networking protocols (IPv4, IPv6, RIPv2, SNMP, DHCP, TFTP, FTP, TCP, UDP). Fiber (xPON), Copper (xDSL, Gfast), DOCSIS, WiFi specifications protocols, test procedures and debugging. VoIP system architectures and network elements. Home Networking Protocols (HNAP, uPNP, RIPv2, TR69, etc) Wireless (802.11b/g/n/ac/ax) including wireless encryption (WPA2, WPA, WEP), WPS, DFS, and WMM OpenWRT and RDK-B Routing Stacks. Agile (Scrum) Development Methodology Programming languages: C, C++, Java Embedded Real-Time Operating Systems (Linux, eCOS) Debug skills covering: IP networking, MGCP/NCS and SIP signaling protocols, DNS, DHCP, TFTP, RTP, Video, routers and routing protocols, data load testing and redundant / fault tolerant configurations. Industry Experience: 15+ years of industry experience as described above. Prior experience with software development of complex systems is a MUST. Experience in working with large NSP/MSOs is preferred Required Skills: knowledge on RDK, 802.11 Balance of technical knowledge and project management skills with the ability to manage multiple tasks effectively Proactive, self-starter w
Posted 4 weeks ago
8.0 - 12.0 years
25 - 30 Lacs
New Delhi, Gurugram
Work from Office
Job DescriptionWe are looking for a seasoned Embedded Systems Developer with 8 12 years of hands-on experience in firmware development and embedded software engineering. The ideal candidate will work on designing, developing, testing, and maintaining embedded software for various real-time applications in automotive and IoT domains.rnr":" Responsibilities: Develop and maintain embedded firmware and software for microcontroller-based systems. Write, debug, and optimize C/C++ code for real-time applications. Design and implement device drivers and low-level software components. Work with Real-Time Operating Systems (RTOS) such as FreeRTOS, Zephyr, etc. Hands-on experience with STMicroelectronics and Renesas microcontroller platforms. Knowledge of SoC chips related to Battery Management Systems (BMS) and ADAS. Design embedded solutions with support for OTA, MQTT, and similar IoT protocols. Perform unit testing, debugging, and troubleshooting of embedded applications. Optimize code for performance and power efficiency in constrained environments. Integrate communication protocols: UART, SPI, I2C, CAN, Ethernet, and wireless (BLE, Wi-Fi, Zigbee, LoRa). Collaborate with hardware teams to define system-level requirements and resolve integration issues. Develop smart and efficient embedded algorithms tailored to automotive functional requirements. Lead a team: manage hiring, mentoring, project tracking, and team performance. Manage budgeting, tool/license forecasting, and infrastructure planning for the embedded function. Technical Skills & Requirements: Proficiency in C/C++ for embedded development. Experience with ARM Cortex, STM32, ESP32, or similar MCUs. In-depth understanding of RTOS concepts, multitasking, and inter-process communication. Familiarity with development tools like Keil, IAR, GCC, Segger Embedded Studio. Proficient in using debugging tools: JTAG, SWD, logic analyzers, oscilloscopes. Strong grasp of hardware schematics, PCB layout, and signal tracing. Exposure to IoT platforms, cloud connectivity, and data security considerations. Understanding of APN configurations, data management, and secure communication. Exposure to Linux-based embedded development (Yocto, Buildroot) is desirable. Familiar with functional safety standards (e.g., ISO 26262, IEC 61508) with AI/ML applications in embedded systems is a value-add preferred. Behavioural Competencies: Strong leadership with a proactive and go-getter attitude. Excellent communication and presentation skills. Effective stakeholder management, especially with cross-functional internal teams. Self-driven and adaptable to fast-paced, dynamic environments. Demonstrated ability to work both independently and collaboratively.
Posted 4 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Kolkata
Work from Office
In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It s a robust approach. We ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from startek.com . Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company. At STARTEK, we believe the most important customer engagement is the one that happens next. And that s where you come in! We re looking for customer support representatives who are true engagement specialists skilled at engaging in meaningful interactions that make our clients customers say WOW! In this role, you ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you ll have the opportunity to make a difference, every day, in the lives of our clients customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you re positive, energetic, and ready to engage, apply now for immediate consideration.
Posted 4 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Roles and Responsibilities Acting as a Tier T1.5 for GCSC Teams. 1st responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT Expertise in Performing network triage Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE Managing the process of Service restoral and break/fix functions Scope include Analyze and escalate. Prioritizing and analyzing the events in the network Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairment Access provider management and associated escalations Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry No less than 1 years of working experience, preferably on customer services interfacing with clients. No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Good knowledge on SDN/SDWAN Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent telephone manner Excellent problem solving skills Professionalism at all times Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation Resourcefulness and flexibility Ability to work well in a team Years of Experience 2-6+ years Education BE/B.TECH + CCNA/CCNP certified Job ID R-72971 Date posted 07/01/2025
Posted 4 weeks ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations.(Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate well with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to AT&T customer for problem reporting Taking care of incoming calls from AT&T customers, ISPs, and counterparts of other AT&T Centers Performing problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit related issue and carrying out internal & external escalation Scheduling testing tasks with ISPs, customer site personnel and other AT&T support centers. Facilitating direct communication among customer, AT&T and suppliers by establishing conference meeting updating AT&T problem ticketing systems and other operation related tools Requesting and Interfacing with AT&T Tiered supports and Service Management to address customer issues. Required Skills, etc.: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent Minimum 4 & maximum 6 years related experience in telecommunications industry and General knowledge in WAN. CCNA Certified required and preferred CCNA Routing and Switching certifications. No less than 4-6 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers & switches Strong technical knowledge in WAN/LAN networking. Troubleshooting WiFi issues, Cisco Meraki, Aruba Good technical knowledge of telecommunication products and services Good understanding of network & transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, etc. Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work well in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNP -Routing and Switching Job ID R-72365 Date posted 06/30/2025
Posted 4 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
Hyderabad
Work from Office
Position: Cyber Security Test Engineer (TK40ST RM 3359) Scope of work Manual and automatic test execution, Automate the test cases, creation, and maintenance of test cases, execute test set for specific customer release related to Cyber Security. Develop expertise to the Cyber Security feature (s) assigned Formal analysis of input documents (e.g. Requirements, Project Test Plan, Architecture, etc.,) Performance of gap and reuse analysis Effort estimation for creation of test specification Create test specifications to confirm with the product test strategy and test plan Perform reviews with stakeholders Central point of contact for test implementation Support analysis and reporting of test incidents Ensure bidirectional traceability Perform reviews with stakeholders Review and release of implemented test case Preferred Skills (Good to have) : ISTQB Certified Tester Foundation Level Mandatory skills (Must have) 1. Minimum of 4+ Years of Experience in Functional Testing in Automotive Industry 2. Knowledge of functional safety (ISO 26262), Automotive Cybersecurity (ISO 21434) 3. Having good experience in UDS concepts 4. Experience with the tools such as DOORS, Integrity, Vector Test Toolchain(CANoe/CAPL), Debuggers(Luterbach),NI Test Toolchain or DSPACE Test Toolchain. 5. Experience in testing of Cryptographic applications 6. Experience of Cyber security testing of some combination of the following technologies: i. Wireless technologies (e.g., Wi-Fi, Bluetooth, NFC) ii. Wired networking technologies (e.g., CAN, Ethernet) iii. Embedded operating systems (e.g., QNX, Linux, Android Job Category: Embedded HW_SW Job Type: Full Time Job Location: Hyderabad Experience: 4+ years Notice period: 0-30 days
Posted 4 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai, Navi Mumbai
Work from Office
Responsibilities: Conduct comprehensive security assessments, including network penetration testing and vulnerability analysis, to identify security gaps in critical systems. Complete the projects within budgeted efforts and deliver high quality reports. Gain in-depth knowledge and understanding of enterprise networks Be involved in network architecture understanding, threat identification, vulnerability identification and control analysis. Be proactive in project planning and execution. Perform likelihood determination, impact analysis and risk determination. Showcase prioritization of risks including solution recommendation and documentation Identify and infer the business risk posed by the weaknesses identified during the assessments Engage with both business and technical teams within and outside the organization from a project scope definition, project execution, project closure perspectives Open for onsite deployments anywhere across the world as business demands Required Skills Expertise in network penetration testing. Expertise in configuration audit or vulnerability assessment of multiple OS and Network Device platforms Ability to handle difficult situations and to provide alternative solutions or workarounds Flexible and creative in helping to find acceptable solutions for customers Good communication and writing skills with the ability to talk to both businesspeople and technical people. Good to have Skills Experience with Wireless Penetration Testing, Firewall Rulebase Review. Experience with Network Architecture Review and Firewall Rule-base Audit Experience with testing different types of networks including VOIP, GSM, etc. Security certifications such as CRT, OSCP, ECSA, etc. Knowledge of Cryptography (symmetric and asymmetric encryption, PKI, etc.) Ability to work on multiple complex assignments simultaneously Ability to work independently with minimal oversight or in teams Knowledge of different standards such as PCI DSS, HIPAA, ISO, etc.
Posted 4 weeks ago
8.0 - 15.0 years
14 - 18 Lacs
Pune
Work from Office
Network Architect at N Consulting Ltd | Jobs at N Consulting Ltd Pimpri-Chinchwad, India 25 - 35 /year July 1st, 2025 Experience: 8-15 years Location: Pune Notice Period: Immediate to 30 Days Job Description: Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc. Required Skills: Strong experience on Routing, Switching & Wireless technologies. Strong troubleshooting techniques on Networking technology Managed large enterprise SDWAN, WAN, LAN and WLAN networks. Hands on experience with NAC deployment. Expertise in multi vendor L2/L3 switches. In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In depth knowledge of WLAN technologies Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands on experience with routing.
Posted 4 weeks ago
7.0 - 12.0 years
18 - 20 Lacs
Bengaluru
Work from Office
About the Opportunity: As a Technical Writer for Ericsson Enterprise Wireless Solutions, you will play a key role in ensuring the quality, discoverability, and accuracy of our technical content across both internal and external channels. You will conduct hands-on research to gather information from subject matter and translate complex technical concepts into clear, concise, and well-structured documentation. Your work will help users navigate and succeed with our technology, making a significant impact on customer satisfaction and success. What you will do: Produce, update, and maintain high-quality partner and customer-facing documentation for a deeply technical product used by enterprise clients and fast-growing technology companies. Create various types of content including user guides, FAQs, how-to articles, technical training materials, and instructional videos. Collaborate closely with product management, product marketing, engineering, customer success teams, and external customers to ensure documentation meets user needs and expectations. Treat documentation as a product by prioritizing, managing, and refining both content and its presentation. Identify opportunities to improve documentation efficiency and effectiveness. Work alongside technical documentation leadership to track and report on content performance against established goals. Develop comprehensive content plans for new products and feature releases. The skills you bring: 7+ years of experience researching, writing, and reviewing product documentation and/or technical content. Strong technical understanding of wireless WAN networking. Proven track record delivering high-quality documentation for technical products. Experience with structured authoring in XML and using content management systems (CMS) Experience creating instructional videos to complement written documentation. Background collaborating with technical organizations and working closely with subject matter . Aptitude for quickly grasping complex technical concepts and translating them into user-friendly content tailored for Ericsson Enterprise Wireless solutions customers. Passion for explaining how technology works and helping users succeed with complex systems.Strong technical skills and eagerness to learn new technologies and concepts. Collaborative mindset, measuring your success by the overall success of the customer.
Posted 4 weeks ago
4.0 - 9.0 years
2 - 5 Lacs
Gurugram
Work from Office
- A Content BDM is responsible for Global end to end ownership of Architecture and Technology. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Partners, Distributors and Sales Staff.In addition, the BDM will be responsible for monitoring the usage of the educational framework by Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Enterprise Networking Architecture Portfolio including: Create/ Evaluate Quiz and COLT Working with the lab team to build the relevant LABs and Demos required to go into the partner enablement Learning Maps. Working with the BU and relevant Architecture stake holders in each GEO, Partner org to drive the Architecture Curriculum on the platform Specialized experience requirements:- a. 4-9 Years of experience on the EN Architecture or RNS or Wireless or Sdwan with stake holder management b. Understanding and hands on experience preferred in the detailed sub technologies in that particular Architecture
Posted 4 weeks ago
0.0 years
1 - 5 Lacs
Hyderabad
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted 4 weeks ago
0.0 years
8 - 12 Lacs
Bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 4 weeks ago
7.0 - 12.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 10Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Support hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements. Support in conducting in-house evaluation of antenna and radio products, including FSI and FOA trials. Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance. Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems. Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware. Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations. Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements. Contributes to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration. Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Required Skills and QualificationsExperience in Nokia, Ericsson, and ORAN. Experience in RAN hardware planning and design. Strong understanding of site deployment processes and best practices. Expertise in interference management and PIM mitigation strategies. In-depth knowledge of radio planning and RF optimization. Strong experience in EMF compliance and regulatory adherence. Proven leadership experience with the ability to manage and mentor teams. Excellent communication, negotiation, and collaboration skills. Educational QualificationBachelors or masters degree in Telecommunications, or related field. 7+ years of experience in the RAN domain.BE / BTech Qualification 15 years full time education
Posted 4 weeks ago
8.0 - 15.0 years
13 - 18 Lacs
Pune
Work from Office
Experience: 8-15 years Location: Pune Notice Period: Immediate to 30 Days Job Description: Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP, CCIE etc. Required Skills: Strong experience on Routing, Switching & Wireless technologies. Strong troubleshooting techniques on Networking technology Managed large enterprise SDWAN, WAN, LAN and WLAN networks. Hands on experience with NAC deployment. Expertise in multi vendor L2/L3 switches. In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc. In depth knowledge of WLAN technologies Wireless controller & access points. Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN. Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN. Good knowledge and hands on experience with routing.
Posted 4 weeks ago
2.0 - 5.0 years
5 - 9 Lacs
Mumbai, Navi Mumbai
Work from Office
Responsibilities: Conduct comprehensive security assessments, including network penetration testing and vulnerability analysis, to identify security gaps in critical systems. Complete the projects within budgeted efforts and deliver high quality reports. Gain in-depth knowledge and understanding of enterprise networks Be involved in network architecture understanding, threat identification, vulnerability identification and control analysis. Be proactive in project planning and execution. Perform likelihood determination, impact analysis and risk determination. Showcase prioritization of risks including solution recommendation and documentation Identify and infer the business risk posed by the weaknesses identified during the assessments Engage with both business and technical teams within and outside the organization from a project scope definition, project execution, project closure perspectives Open for onsite deployments anywhere across the world as business demands Required Skills Expertise in network penetration testing. Expertise in configuration audit or vulnerability assessment of multiple OS and Network Device platforms Ability to handle difficult situations and to provide alternative solutions or workarounds Flexible and creative in helping to find acceptable solutions for customers Good communication and writing skills with the ability to talk to both businesspeople and technical people. Good to have Skills Experience with Wireless Penetration Testing, Firewall Rulebase Review. Experience with Network Architecture Review and Firewall Rule-base Audit Experience with testing different types of networks including VOIP, GSM, etc. Security certifications such as CRT, OSCP, ECSA, etc. Knowledge of Cryptography (symmetric and asymmetric encryption, PKI, etc.) Ability to work on multiple complex assignments simultaneously Ability to work independently with minimal oversight or in teams Knowledge of different standards such as PCI DSS, HIPAA, ISO, etc. #Eviden
Posted 4 weeks ago
7.0 - 12.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Join our Team About the Opportunity: As a Technical Writer for Ericsson Enterprise Wireless Solutions, you will play a key role in ensuring the quality, discoverability, and accuracy of our technical content across both internal and external channels. You will conduct hands-on research to gather information from subject matter and translate complex technical concepts into clear, concise, and well-structured documentation. Your work will help users navigate and succeed with our technology, making a significant impact on customer satisfaction and success. What you will do: Produce, update, and maintain high-quality partner and customer-facing documentation for a deeply technical product used by enterprise clients and fast-growing technology companies. Create various types of content including user guides, FAQs, how-to articles, technical training materials, and instructional videos. Collaborate closely with product management, product marketing, engineering, customer success teams, and external customers to ensure documentation meets user needs and expectations. Treat documentation as a product by prioritizing, managing, and refining both content and its presentation. Identify opportunities to improve documentation efficiency and effectiveness. Work alongside technical documentation leadership to track and report on content performance against established goals. Develop comprehensive content plans for new products and feature releases. The skills you bring: 7+ years of experience researching, writing, and reviewing product documentation and/or technical content. Strong technical understanding of wireless WAN networking. Proven track record delivering high-quality documentation for technical products. Experience with structured authoring in XML and using content management systems (CMS) Experience creating instructional videos to complement written documentation. Background collaborating with technical organizations and working closely with subject matter . Aptitude for quickly grasping complex technical concepts and translating them into user-friendly content tailored for Ericsson Enterprise Wireless solutions customers. Passion for explaining how technology works and helping users succeed with complex systems.Strong technical skills and eagerness to learn new technologies and concepts. Collaborative mindset, measuring your success by the overall success of the customer.
Posted 4 weeks ago
8.0 - 13.0 years
9 - 13 Lacs
Bengaluru
Work from Office
> If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates. Requisition ID: 74922 Description Responsibilities Work with a dedicated team of engineers, using the latest verification practices, to verify the digital design intent of our SOCs at the block and system level. Engage early in the verification process to understand the verification requirements and participate in UVM or SystemVerilog testbench development. Required Experience and Skills 8+ years (BSEE), 6+ years (MSEE), or 3+ years (PhD) of relevant industry experience Expertise in developing testbenches using System Verilog and UVM Experience using directed and constrained-random test methodologies, coverage closure and gate-level simulations Strong object-oriented programming knowledge using SystemVerilog Strong problem-solving and debug skills capable of isolating problems to the block level Expertise in developing test plans, implementing coverage models, and analyzing results Experience in the use of scripts to support automation (Python, Make, Csh, Bash, Tcl, etc) Familiarity with C-code/embedded firmware/debuggers Ability to work in a dynamic environment with changing needs and requirements Ideally you are also experienced in: Using Formal verification methods and tools like Jasper Gold. Real-time data processing systems Audio signal processing Audio performance concepts (SNR, THD, SINAD, DR, etc.) Familiarity with standard interfaces (SPI, I2S, PDM, PWM, USB, etc.) Familiarity with wireless protocols (Wi-Fi, BLE, BT, MAC/PHY) Familiarity with wireless different processors (ARM, HiFi, RISC-V) FPGA hardware emulation Desired Experience and Skills Job Segment: Electrical Engineering, Network, Telecom, Telecommunications, Firmware, Engineering, Technology
Posted 4 weeks ago
5.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Overview At Sutherland Global, we re redefining customer experiences through innovative technology and digital transformation. As a Software Development Manager, you will lead a talented team of engineers to design, develop, and maintain cutting-edge microservices that power our clients IT platforms and enhance our industry-leading solutions. You will drive innovation, ensure seamless system integration, and champion Sutherland s commitment to operational excellence and client success. Key Responsibilities: Lead and mentor a team of software engineers, fostering a culture of collaboration, innovation, and continuous learning aligned with Sutherland s values of agility and client-centricity. Oversee the end-to-end software development lifecycle using Agile methodologies, delivering high-quality, scalable solutions that support our customers global client base. Architect and guide the development of robust microservices, leveraging full stack expertise to drive automation and optimize platform performance for enhanced customer experiences. Drive continuous improvement in development processes, ensuring code quality and compliance with Sutherland s engineering standards. Collaborate with senior leadership to align technical roadmaps with Sutherland s strategic goals, providing clear project updates and prioritizing initiatives that elevate client satisfaction. Actively contribute to coding and technical problem-solving, stepping in as needed to support the team and uphold Sutherland s commitment to excellence. Skills, Experience, and Requirements: We seek a dynamic leader with a strong technical foundation, exceptional people management skills, and a passion for driving Sutherland s mission to deliver transformative technology solutions. The ideal candidate thrives in a fast-paced, client-focused environment and excels at balancing technical expertise with leadership. Education and Experience: Master s Degree in Computer Science, Software Engineering, or a related field (required). Min 5+ years of experience in a technical management role, leading and mentoring software development teams in a client-focused setting. Min 5+ years of hands-on full stack development experience, with proficiency in front-end and back-end technologies, and the ability to write high-quality, maintainable code. Expertise in the following technologies: Java/J2EE 17 or higher Spring/SpringBoot Microservices Angular/React SQL REST API Docker and Kubernetes Kafka AWS Services such as EKS, EC2, and S3 Skills and Qualifications: Strong people management and communication skills (required), with a proven ability to coach, mentor, and develop engineering teams while fostering a collaborative, high-performance culture aligned with Sutherland s values. Deep expertise in AWS cloud technologies, including Docker and Kubernetes for containerization and orchestration. Proficiency in Google Cloud Platform (GCP) (preferred). Strong ability to plan, prioritize, and manage complex projects, creating clear roadmaps to ensure timely delivery of client-focused solutions. Strong knowledge of using Bitbucket, Gitlab, and Jenkins or equivalent tools. Ability to step in and write code or review merges to complete user stories, if needed. Exceptional analytical and problem-solving skills, with the ability to address technical challenges under pressure while maintaining Sutherland s commitment to quality. Outstanding written and verbal communication skills to engage effectively with team members, clients, and stakeholders. Experience in the wireless telecommunications industry or customer experience technology solutions (preferred), with a strong understanding of relevant technologies and best practices.
Posted 4 weeks ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Who You ll Work With The TSE works in a non-silo environment, supporting all of Arista s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment. Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction. What You ll Do Arista is looking for world-class technical solutions engineers to support our campus networking products and solutions. A Technical Solutions Engineer at Arista Networks is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. This is an excellent opportunity to be part of one of the fastest-growing technology companies as we continue the growth and expansion, with a focus on the Enterprise and Campus markets. The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach. Key Responsibilities Post-sales technical support of Arista Campus products and solutions. Respond to customer product inquiries via telephone or in written, internet-based email. Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters. Troubleshoot problems with hardware equipment and software applications and recommend corrective action. Recreate customer network issues in a dedicated lab environment (as needed). Document customer communication and recurring technical issues to support product quality programs and product development. Bachelors in CS/IT/EC/EE or similar Working knowledge of networking industry, products, and protocols Minimum of 2-3 years hands-on experience on wireless networking Designing, deploying, configuring, troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients. Wireless mesh networking 802.11a/b/g/n/ac/ax RF fundamentals / MIMO Wireless clients and drivers Wireless security (WPA2, WPA3) Authentication frameworks - EAP, PEAP, EAP-TLS POE/POE+ AAA/RADIUS DHCP, DNS, ACL, ARP, DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1D), VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EoGRE Experienced in implementation and troubleshooting of Campus and Enterprise wireless deployments including guest access. Experienced in troubleshooting indoor and outdoor wireless solutions. Experience with wired and wireless packet capture/analysis tools is highly desired. A strong comfort level with Linux is highly desired. Industry Recognized Wireless Certifications like CWNA, CWAP, CWSP are considered as an added advantage.
Posted 4 weeks ago
12.0 - 15.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Job Description Who You ll Work With: The candidate will be working with the WiFi team at Arista, developing cutting edge and next generation WiFi solutions in a fast-paced environment. The WiFi team is responsible for the end to end development of the Cloud managed WiFi product portfolio of Arista. This specific position is for the WiFi AccessPoint team. What You ll Do As a core member of the AccessPoint team, the candidate is expected to work closely with relevant teams to understand product requirements, design the solution, build the software and deliver it for final validation and customer deployment. The successful candidate will also keep track of new and emerging technologies and their impact on Arista products, come up with new and innovative ideas to improve and differentiate the product and help Arista become a leading player in the Campus space. The candidate will also work closely with sales and support teams to push new solutions, understand customer needs and pain points and help resolve escalations. The candidate is expected to have a strong background in software development and good understanding of systems and networking areas with the knowledge of the WiFi area as an added bonus. The candidates role will not be limited to a single aspect of the product, it will be broad encompassing many different aspects including but not limited to developing new Access Points, designing and implementing new features, tracking new technologies and working closely with the sales and customer teams. Requirements: Strong engineering and Computer Science fundamentals Minimum 3-15 years of relevant experience Well versed with programming in one of C/C++ languages Experience working in a Linux environment, developing applications or Linux drivers Proven experience in Any of the below: 1. Network device drivers, operating system internals, Kernels, compilers, SOC architecture 2. User space development for connectivity related products (Wireless Lan access points/ controllers, networking equipment) in one or more of following areas: HostAPD, Portal, RADIUS, AAA, Identity and role management, Radsec Tunnels, Firewall, Iptables, Flow Classification, QoS, TLS, DTLS Preferred Skills: Experience with Wi-Fi device drivers on Linux. Hands-on experience in working with one or more WIFI chipset platforms Good System Level understanding of the Wireless AP functionality Experience in developing Wi-Fi features, system integration, evaluate various performance parameters
Posted 4 weeks ago
12.0 - 15.0 years
20 - 25 Lacs
Pune
Work from Office
Who You ll Work With Arista Networks is aggressively expanding its campus portfolio and Wi-Fi is one of the key focus areas. To be able to take Arista Wi-Fi to its next level, we are seeking an experienced, dynamic and hands-on engineer for our Pune office who can collaborate with the existing SysTest teams based out of India.You will work with software development engineers, hardware engineers, field support engineers, product managers, and software test engineers to analyse customer requirements and use cases, gather technical details, create software test plans, and validate that the product meets our customer s requirements. You will also work with our customer support and engineering teams to help address escalated customer issues by reproducing, and debugging those in the lab. What You ll Do As we expand our Wi-Fi into campuses with diverse & complex deployments, varied use case scenarios and mission critical requirements, there will be a constant need for doing things differently and in a unique way. We are looking for a few engineers who will help establish our rock solid quality in campuses and enterprises with Wi-Fi products and thus help expand the customer base. The engineer will have a lot of varied responsibilities, ranging from solution based feature/functionality testing to handling customer deployment issues or escalations. Understand the Arista Wi-Fi cloud architecture, its components, and related products. Work with software development, test engineers and field support engineers to gather technical requirements, participate in functional specification and software design reviews, and validate that the product meets our customers requirements. Own the feature and product; be the subject matter expert for your deliverables. Be the first point of contact for field escalations. Reproduce the issue locally and drive them to a resolution by coordinating with Account, TAC, SysTest & Development teams. Build and maintain Wi-Fi labs. The person will be responsible for designing & deploying complex networks that mimic customer environments at scale. Test out end to end solutions that encompass wired and wireless deployments. Interop testing between Arista APs and enterprise grade Clients and custom Wi-Fi equipment Bachelor s/Masters degree in Electrical, Electronics, Computer Science, IT or a related field. 5 - 15 years of experience in troubleshooting wired or wireless networks and debugging complex software; experience with Cloud and virtualization technologies a plus. Knowledge with hands-on experience of the following W-iFi technologies is mandatory. RF and L1 intricacies Wi-Fi 7, Wi-Fi 6E, Wi-Fi 6 Enterprise Access Point features.For e.g. Tunneling data path traffic. Hands on experience with designing and implementing Wi-Fi labs at scale. Strong troubleshooting and debugging skills. Proven expertise in creating test methodologies and writing test plans. Solid knowledge of networking fundamentals across the OSI stack is a must. Strong knowledge with Linux systems and networking tools. Basic knowledge of RESTful APIs, JSON, and SQL would be an added advantage. Excellent written and oral English communication skills.
Posted 4 weeks ago
7.0 - 9.0 years
10 - 15 Lacs
Hyderabad
Work from Office
9+ years of experience with Java, Spring framework and Spring Boot services, deployment to application servers (preferably Weblogic), JMS/Kafka/RabbitMQ and with relational database. Should have experience in Solutioning Architect Java Microservices along with AWS. Should have AWS certified person and have hands on. Design, development, and maintenance of Java/J2ee based system responsible for integration between Client and external services-based platforms belonging to multiple wireless carriers, and other business partners. Expertise in customer facing applications, specifically development and consumption of Microservices, Rest/SOAP and XML web services, and supporting and troubleshooting multithreaded enterprise Java applications. Experience with AWS Cloud is a plus. Automated deployments - Jenkins, ansible, terraform. Bachelor / master s in engineering, MCA or equivalent Experience: 7-9 years
Posted 4 weeks ago
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