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Niit Learning Systems
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Wipro || Customer Service || Night Shift || HRO

Wipro || Customer Service || Night Shift || HRO

Niit Learning Systems

0 - 2 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:1 month ago| Platform:

Apply

Skills Required

Customer Care BPO BBA BCOM Customer Service CSR Cce Backend Operations Voice Process Voice Support CSA fresher Customer Support CSE Client Servicing customer service representative Us Voice Process Customer Handling International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is Hiring: Customer Service Specialist HRO - WIPRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Both side cab facility Night Shift Freshers can also apply Interested candidates can reach out directly at 8433467894 - Sakshi Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Basic computer proficiency and knowledge of MS Office

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Niit Learning Systems

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Gurgaon Haryana

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Wipro || Customer Service || Night Shift || HRO