80 Windows Support Jobs - Page 3

International Technical Voice Support Any graduate with min 1 yr exp in Technical Support/Service Desk Skills Required-MS Exchange/Windows Troubleshooting/O365 CTC- Upto 4 LPA WFO-5 days working Night shifts Immediate Joiner Location -Hyderabad

Job Title: L2 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: • Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. • Diagnose and resolve complex technical issues, and application-related problems. • Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. • Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. • Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. • Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: • Candidate should have sound knowledge of Linux, Windows & VMware • Exposure towards Windows Server Support and Active Directory. • Assisting users on Remote tools • Knowledge on System Health Checks and Monitoring Alerts • Knowledge on different virtualization platform will be added advantage. • Good practical working ability with VMware. • Able to communicate effectively with internal customers. • Experience working on Vmware vSphere administration skills. • Hands on experience on VNC, NX and tiger VNC • Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s • Work experience on L2 Service or Incident support. • Ability to read logs. • Good knowledge and understanding of Virtual Machines, Windows/Linux Server • Certification Preferred: Vmware, RHCSA • Excellent analytical and problem-solving abilities. • Strong communication skills, both verbal and written. • Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. • Good understanding of operational framework like ITIL and operations process.

Technical Support International Semi-Voice Min 1Yr Exp Into Technical Support International Voice Must Have -Troublshooting Exp On Windows OS, Dual chat Up to 4LPA WFO US Shift 5 Days Working Virtual Interview Hyderabad Share cv - 9257669383(Harsha) Perks and benefits Incentives Allowances Both way cab's

Job Title: Technical Support Specialist /senior technical process specialist Role Overview: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication : Clearly explain technical concepts to non-technical users . 2. Product Knowledge: Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches : Stay informed about product updates, patches, and known issues. Self-Service Guidance : Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support : Escalate complex issues to higher tiers when necessary. Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management : Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution : Strive for first-contact resolution whenever possible. Professionalism : Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback : Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing : Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies : Follow Microsoft’s support policies and guidelines. Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction. The ML-CS JD will pretty much be like the ML-TS JD with the exception of: Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills : Account & Payment Management : Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management : Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance : Help customers with sign-in or sign-up processes. Refunds and Purchases : Assist with refunds and guide customers through product purchases. Token Redemption : Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills : Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions 4. Typing Speed: Minimum typing speed of 30 words per minute. Qualifications: Education : Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction.

technical support with strong Windows OS knowledge, PC troubleshooting, and remote tools. Excellent communicator and a user friendly approach to solving tech issue Contact HR Avinash via WhatsApp:(Seven Zero Four Seven Two Three Four Zero Four Seven) Provident fund Annual bonus Health insurance Food allowance

Minimum 2 yrs expr into Technical Chat process Must Expr into Windows and Microsoft products Must Expr into International technical chat support Excellent communication in English Immediate joiners preferable Virtual mode of interview Regards JS4U

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / 9986267393 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Chethana :7829336034

Provide voice-based L1 technical support to end users Troubleshoot issues related to Windows OS, desktop hardware, printers, applications Handle login, connectivity, software installation queries Document all incidents, requests, and resolutions Required Candidate profile Escalate unresolved issues to L2/L3 teams Guide users through step-by-step technical troubleshooting Ensure SLAs &quality standards are met Excellent verbal communication and customer service skills Perks and benefits Perks and Benefits

Must have good fluent communication to handle US clients. 1+ year of experience in troubleshooting Desktop, Windows OS, Microsoft Office, desktop applications & Windows related applications. Engineer should be flexible working in rotational shifts.

Must-Have Skills Knowledge in supporting MAC OSX (Ventura), IOS platform, MDMs, JAMF, Microsoft imaging technologies like Intune, SCCM. Knowledge on Windows 10/11 operating system, commands, and related common tools Basic Networking Knowledge Knowledge on technologies like virtualization and SCCM Good to have skills Certification : CCNA, MS / Azure certifications Required qualifications to be successful in this role: Full time graduate ( BE/Btech/MCA/BCA etc) Skills: Master Data Management Server - Wintel Windows Wintel/Windows Server

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Roles and Responsibilities: Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Install and configure new IT equipment and software, ensuring compatibility and optimal performance. Manage inventory of IT equipment and supplies, tracking usage and ensuring adequate stock levels. Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Coordinating with technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Technical: Act as an escalation point of contact for onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 5-8 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc. Has supported a team delivering IT Services in remote operations. Excellent written & spoken communication skills. Exposure to Vendor Management and Infrastructure Change Requests is an added plus. Required to work in 24X7 Shift Based Environment.

Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issues raised by internal users. Accurately log all support requests and follow through to resolution using ticketing tools. Take ownership of reported issues and ensure effective resolution within SLAs. Escalate complex cases following the escalation path while ensuring timely follow-up. Recommend process improvements or procedural changes to enhance service delivery. Collaborate closely with the internal IT and service desk teams to ensure user satisfaction. Participate in rotational shifts including night shifts and weekends as required. Candidate Requirements: Graduate degree (Computer Science / Electronics preferred). Excellent communication skills verbal and written (English). Willingness to work in 24/7 rotational shifts including night and weekend support. Strong interpersonal skills with an ability to communicate clearly with IT and non-IT staff. Preferred Qualifications (Added Advantage): Minimum 6 months of experience in international technical support / service desk roles. Certification/training in IT support (e.g., CompTIA, Microsoft, ITIL). Familiarity with Windows OS, MS Office, ticketing systems, and remote desktop tools. Strong troubleshooting, analytical, and multi-tasking skills. Ability to work independently in high-pressure or critical situations.

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of end-user hardware, software, and networking basics. Excellent communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

Job Position: Technical Support Engineer Job Location- Nagpur Are you a recent graduate passionate about technology and eager to launch your career in IT? We are looking for enthusiastic freshers with strong English communication skills and a willingness to learn, grow, and contribute in a fast-paced tech environment. Key Responsibilities: Deliver first-level technical support for IT-related issues. Troubleshoot and resolve service requests and incidents efficiently. Assist in administering and supporting Microsoft services and cloud applications. Support network-related issues and collaborate on cloud-based solutions. Document support processes, issues, and resolutions clearly. Communicate professionally with clients and internal teams. Who Were Looking For: Recent graduates (B.Tech/B.E./B.Sc. in CS/IT or related fields). Excellent English communication skills – both written and verbal. A keen interest in learning about IT support, Microsoft admin, and cloud services. Basic knowledge of networking and cloud technologies. Strong problem-solving ability and willingness to adapt quickly. Team player with a proactive mindset. What We Offer: Competitive salary and benefits. Comprehensive training & mentorship programs. A collaborative and inclusive work environment. Career growth opportunities within the company. Exposure to a broad spectrum of technologies and real-world IT practices.

In this role, you will handle escalated support tickets, conduct in- depth diagnostics, and play a critical role in deploying software on our self-ordering kiosks at client locations.• Candidates mail your resume : yogini.fortumax@gmail.com