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0.0 - 4.0 years
5 - 10 Lacs
Greater Noida
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 2-4 years of experience in administration of Backup environment with Commvault Backup technology . Configuring and supporting daily task with backup storage policy configuration. Performed Upgrade for Commvault backup environment. Software installation & platform Upgrades . Understanding of Backup data lifecycle management policy and have implemented it . Experience of Backup Administration as performing various task from Backup console & monitoring backup environment . Hands on experience on Sub-client creation & deletion, Managing the attributes of Polices like backup windows, Linux & databases. Understanding & experience of Installing client's software. Should have performed operational task like client server, DB & hosts Backup & Restores . Trouble shooting failure and provide resolutions issues occurred in the environment . Create SOP's and process for smooth functioning of backup environment Preferred Technical and Professional Experience Automation experience, especially IaaS (infrastructure as a code) Vulnerability management Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 2 months ago
1.0 - 4.0 years
3 - 4 Lacs
Mumbai
Work from Office
We have an immediate requirement for an SAP System and HANA Administrator in Thane HO. Job Details: -- Role: SAP System and HANA Administrator -- Location: Thane HO (Work from Office) -- Job Type: Full-Time/Contract -- No. of Positions: 1 -- Joining: Immediate Roles & Responsibilities: - SAP System Administration: Manage SAP Business One and SAP Business Suite environments. Install & configure Visual Studio, SAP B1 Studio, and Crystal Reports. Perform system monitoring, backups, upgrades, and user access management. - HANA Database Administration: Install & manage SAP HANA databases. Execute backups, restore operations, and data migration from SQL to HANA. - Server & OS Installation: Install & configure SUSE Linux, Windows Server, and MS SQL Server. Set up Active Directory and networking devices. - Networking: Manage firewalls, switches, routers, and other networking components. Utilize Linux command line, preferably Ubuntu. Experience & Skills Required: -- Experience: 2+ years in SAP system administration & HANA database management. -- Skills: Proficiency in managing SAP Business One/S4HANA environments. Strong knowledge of Windows Server, SUSE Linux, and MS SQL Server. Ability to manage and configure network devices. Hands-on experience with Linux command line tools. -- Education: Bachelors degree in IT or a related field. Relevant SAP or IT certifications are a plus. -- Interested candidates, please share your resume with: -- #CTC #ExpectedCTC #Location (Thane)
Posted 2 months ago
5.0 - 10.0 years
32 - 37 Lacs
Pune
Work from Office
About The Role : Job TitleTechnical Delivery Engineer, AVP LocationPune, India Role Description This position sits in RFT (Risk Finance Treasury) within IB Technology.We are looking for a Technical Delivery Engineer with strong background of technical delivery execution to drive deliveries of complex technology initiatives within risk reduction program and compliance domain. This role is a hybrid of a delivery engineer and technical project manager, ideal for someone who can not only manage cross-functional stakeholders but also dive deep into solutioning, integration and execution-level details. The ideal candidate will collaborate closely with application teams, engineering leads, platform teams, and control functions to deliver technical solutions aligned with regulatory and business requirements, What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Technical Delivery Execution: Own and lead the technical delivery lifecycle (requirements, design, implementation, testing, deployment) for large-scale risk and compliance programs. Drive hands-on integration efforts with centralized platforms (e.g., data masking, archival, OSS, security controls), ensuring application-level onboarding and configurations are delivered as per standards. Participate in solution discussions, data flow reviews, and validate technical feasibility with engineering teams. Collaborate with development and infra teams to ensure timely resolution of environmental, access, and tooling issues. Facilitate technical walkthroughs, demo sessions, and PoCs for key deliveries. Program & Stakeholder Management Co-ordinate across multiple application teams, platform owners, and InfoSec to ensure successful onboarding and risk mitigation. Track and report program milestones, risk mitigation status, and delivery KPIs across relevant oversight forums. Work with Product Owners, Architects, and Control Partners to define and align delivery roadmaps. Lead issue triaging, dependency management, and conflict resolution across tech teams. Risk & Compliance Alignment Ensure delivery meets enterprise risk standards, regulatory requirements, and internal audit commitments. Track delivery of control objectives across PII, confidential data handling, and production-to-non-production data movement. Maintain documentation for audit and compliance evidence, including runbooks, solution designs, and control attestations. Your skills and experience Technical Delivery Experience15+ years in technical delivery, infrastructure engineering, or project/delivery management roles within large enterprises. Platform-as-a-Service (PaaS)Delivery experience with OpenShift Container Platform (OCP 4.x) or similar Kubernetes-based platforms. Understanding of containerized application deployments and platform onboarding requirements. Infrastructure Knowledge: Operating SystemsSolid exposure to Windows Server, UNIX, and Red Hat Enterprise Linux (RHEL) environments. Infra/Cloud AwarenessBasic knowledge of networking, firewalls, DNS, NFS, and enterprise infra setup. Migration Projects: Experience participating in or driving large-scale migration programs, including database migrations (e.g., Oracle, SQL Server), infrastructure uplift, and application re-platforming. Exposure to cloud/on-prem hybrid models or legacy-to-modern stack transitions. Tools & Process: Proficient in JIRA, Confluence, Excel, and project tracking tools. Familiar with CI/CD pipelines, basic scripting, and automation frameworks (preferred). Soft Skills: Strong problem-solving skills and ability to drive resolution across technical and functional teams. Excellent verbal and written communication; ability to translate complex technical topics into clear stakeholder messaging. Highly organized, detail-oriented, and comfortable working in a fast-paced, matrixed environment. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.
Posted 2 months ago
12.0 - 15.0 years
22 - 27 Lacs
Hyderabad
Work from Office
Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: This Software Program Manager position, focused on IOT teams and is responsible for program management support and leadership for managing the planning, development and delivery of software that span across multiple technology areas and product segments for Qualcomm IOT BU. Excellent opportunity to work on the latest cutting-edge software, hardware technologies Collaborate with other impacting technology areas such HLOS, BSP, Modem, Connectivity & Multimedia and BUs Drive requirements scoping, analysis and planning including interdependencies, staffing constraints and schedule optimization across multiple tech teams and customer connect Establish clear Plan of Record commitment and drive prioritization Strong technical understanding of SW deliverables and risk management/risk mitigation Establish rigorous execution discipline & communications processrisk management, mitigation, tracking, schedule trends vs baseline, recovery actions, executive reporting & stakeholder communications Develop program indicators to manage program health including quality and timelines Partner with other functional areas to establish critical processes to support disciplined product development and decision making and to ensure quality. Coordination across multiple development sites may be required Develop and establish strong processes that streamline the development cycle and help integrate multiple plans, dependencies and deliverables effectively Skills & Experience: Experience and domain knowledge of Wireless/Semiconductors is a must 12-15 years of experience in a combination of Software product development and program management in semiconductor/wireless industry Experience with end-to-end product Experience managing software products through entire development life cycle Minimum Qualifications: "¢ Bachelor's degree in Engineering, Computer Science, or related field. "¢ 2+ years of Program Management or related work experience.
Posted 2 months ago
5.0 - 10.0 years
16 - 20 Lacs
Hyderabad
Work from Office
Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Candidate in this role will be required to operate in India hours. Manage operational and support responsibilities for numerous critical services supporting Qualcomm's software engineering environment globally. Experience in handling operations role to lead delivery for Tier1/Tier2 with SLA"™s and Process enhancements. Expected to support and troubleshoot existing systems, solve technical challenges, and enhance the reliability and performance for the services. Provide technical support with an emphasis on customer service for CI/CD, Jenkins, Windows, Linux, UNIX, networking, enterprise applications. Front-end Application and Systems support for Software Engineering Compute. Basic troubleshooting of Windows & Linux related issues. Basic troubleshooting of specific applications & tools. Minimum Qualifications: "¢ 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelor"™s degree. Physical Requirements: "¢ Frequently transports and installs equipment up to 20 lbs. Excellent oral and written communication skills Solid understanding of Linux and Windows server OS' fundamentals, NFS, CIFS, file systems, Networking, Performance tuning, Scripting, Active Directory. Experience in Microsoft OS (Windows 2012, Windows 2008, Windows 2003, MS Clustering). AND/OR Linux/Unix (Ubuntu 12, 14 & 16, RedHat Linux ES 5, and 6) Knowledge of DNS, TCP/IP and other networking concepts Must be a self-starter, team player Excellent troubleshooting skills and customer support experience Customer Service oriented and thrive in a dynamic environment Experience in any of Linux, Ubuntu, redhat and clustering technologies and scripting knowledge on Shell, Python. Bachelors / Masters degree in any stream Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 months ago
5.0 - 10.0 years
11 - 15 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Job Overview Create software/firmware test plans, addressing requirements traceability matrix and test coverage, with respect to feature requirements Design, develop, execute and maintain automated software/firmware test suites for the purpose of verifying quality and compliance of Qualcomm products at functional, integration and system levels Manually test, where appropriate, the customer experience of installation and deployment of Qualcomm hardware and software in a mobile, compute and automotive environment. Assist in the creation of a Quality Engineering/Release engineering process with emphasis on continuous integration and continuous deployment Assist in achieving production-level software readiness, implement customer use-cases, workload analysis models, workload creation, and collaborating with other teams on bring-up/debug/diags Focus on ensuring that existing Operating Systems and customer usage environments run well, while identifying strong opportunity for enhancements, from a power and performance perspective. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. "¢ 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. "¢ 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: 8+ years of experience in Software/Firmware Validation Demonstrated software test engineering in SW/FW engineering with focus on Data Center Servers (minimum 5 years). Strong understanding and experience in software/firmware test automation techniques Extensive experience working with operating systems like Ubuntu Server, RHEL, SUSE, similar or Windows server Work with multiple SW/HW Engineering teams to ensure that all requirements and features of reference platform requirements have been validated at a component, integration, functional and system level Strong programming skills with experience in C and/or Python programming languages Experience developing automated software/firmware test cases for server platforms, supporting bring-up and production SW releases Nice to have: Prior Experience with SW/FW integration at BIOS/UEFI, BMC firmware, Operating System for x86/ARM64/RISC-V 64bit for server platforms. Strong understanding of Server firmware Standards, opensource Implementation and specifications for ARM64-based servers Principal Duties and Responsibilities: "¢ Leverages advanced Software knowledge and experience to design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs. "¢ Analyzes user needs, software requirements, and time and cost constraints to design and customize software for optimal operational efficiency. "¢ Designs and implements software modules for large-scale products and systems. "¢ Participates in and leads design, coding, unit testing, debugging, and integration efforts to ensure projects are completed to specifications and schedules. "¢ Performs complex code reviews and regression tests as well as triages and fixes issues to ensure the quality of code. "¢ Collaborates with individuals outside the software function (e.g., Hardware, Systems, and Test engineers) to ensure solutions work with other components of a specific project. "¢ Writes detailed technical documentation for complex Software projects. Level of Responsibility: "¢ Works independently with minimal supervision. "¢ Provides supervision/guidance to other team members. "¢ Decision-making is significant in nature and affects work beyond immediate work group. "¢ Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. "¢ Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). "¢ Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Posted 2 months ago
10.0 - 20.0 years
14 - 18 Lacs
Hyderabad
Work from Office
Position TechOps Manager Timings 9 am to 6 pm Location Hyderabad Job Summary : The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India. This role requires deep knowledge of infrastructure management and best practices. The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance.Key Responsibilities 1. Team Leadership and Management - Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff.- Develop team goals and objectives in alignment with IT strategies the IT management team sets out.- Conduct performance reviews, identify training needs, and foster professional development. Infrastructure Management - Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services.- Ensure high availability and acceptable levels of performance of mission-critical resources. Incident and Problem Management :- Lead the response to critical incidents, acting as a technical lead during service disruptions.- Ensure root cause analyses are conducted and that the results are used to prevent future incidents. Strategic Planning and Optimization - Contribute to the strategy and planning of infrastructure improvements and investments.- Optimise existing infrastructure for cost, performance, and security. Security and Compliance - Ensure infrastructure is compliant with relevant industry standards and regulations.- Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated. Documentation and Knowledge Sharing - Ensure the creation and maintenance of system documentation.- Promote a culture of knowledge sharing and documentation within the team.Required Qualifications :- Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.- 10+ years of professional experience in IT operations or infrastructure roles, with at least 3 years in a leadership or managerial capacity.- Deep technical knowledge of server hardware, operating systems (Linux/Windows), networking, and cloud services (AWS, Azure, GCP, etc.- Strong analytical, problem-solving, and decision-making skills.- Proven ability to manage and lead a diverse team, including remote members.- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.- Ability to work on-call as needed and respond to emergencies promptly.- Experience with high transactional e-commerce platforms.Preferred Qualifications :- Relevant certifications (e., ITIL, PMP, AWS Certified Solutions Architect, Cisco CCNA/CCNP).- Experience with infrastructure-as-code tools (e., Terraform, Ansible).- Experience in a highly regulated industry (e., finance, healthcare) is a plus.Benefits :- Competitive salary and performance-based bonuses. - Ongoing professional development opportunities and certification support. - Flexible work hours and remote work options. - Vibrant company cultureApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.
Posted 2 months ago
1.0 - 6.0 years
2 - 6 Lacs
Pune, Gurugram
Work from Office
Technical Support Executive Exp- 1+ Yrs Loc- Gurgaon & Pune Skills- Active Directory, DNS, DHCP, Windows Server, O365, Voice Support etc NP- Immediate Only Contact- Aparupa (9311697179) Email- Aparupa.imaginators@gmail.com
Posted 2 months ago
4.0 - 9.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Job Summary: We are looking for a skilled and detail-oriented Patching Specialist with hands-on experience in managing patching activities across servers and endpoints . The role requires experience using ManageEngine Patch Manager Plus (or similar tools) and demands strong coordination, communication, and reporting skills in a global support environment. Key Responsibilities: Perform patching on Windows/Linux servers and endpoints using ManageEngine or similar patching tools. Plan and execute patching activities across scheduled maintenance windows in coordination with client teams. Monitor patch compliance and generate reports to ensure 100% patching coverage. Coordinate with application and infrastructure teams to minimize downtime and avoid business disruption. Troubleshoot patching failures and escalate issues where necessary. Maintain patch baselines, schedules, and automation policies. Collaborate with InfoSec and compliance teams for timely vulnerability remediation. Maintain documentation and logs of patching activities and procedures. Requirements: Minimum 3 years of experience in patch management for servers and endpoints. Proficiency in ManageEngine Patch Manager Plus , or equivalent (e.g., SCCM, WSUS, BigFix). Strong working knowledge of Windows Server , Linux , and endpoint operating systems. Familiarity with vulnerability management processes and compliance standards. Excellent email communication and documentation skills. Comfortable with working in a 24x7 rotational shift environment supporting US-based clients . Ability to troubleshoot patching issues across multiple environments. Strong organizational skills and attention to detail. Preferred Qualifications: ITIL Certification (preferred but not mandatory) Experience working in large-scale enterprise environments Familiarity with ticketing tools like ServiceNow or Jira
Posted 2 months ago
2.0 - 5.0 years
2 - 5 Lacs
Mumbai
Work from Office
We are looking for a proactive and technically skilled Windows Server Administrator with 2 to 5 years of hands-on experience. The ideal candidate should have strong foundational knowledge in Windows Server environments , Active Directory, virtualization platforms , system monitoring , and backup management . Role & responsibilities Install and rebuild servers; configure hardware, peripherals, services, settings, directories, and storage. Administer and support Windows Server 2016, 2019, and 2022 . Monitor system health, review system and application logs, and schedule jobs. Perform backup and recovery tasks using tools like NetBackup , Veeam , or Bacula . Work with NAS storage systems such as NetApp or EMC for basic storage operations. Apply patches and updates using BigFix or equivalent patch management tools. Support virtualization platforms like VMware , Hyper-V , or Nutanix including VM creation and snapshot management. Manage user accounts and perform basic tasks in Active Directory .
Posted 2 months ago
1.0 - 6.0 years
5 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Bulk Hiring For Technical Support role Immediate Joiners UG/Grad with experience Hands on exp. on Active directory, Windows Server. salary Upto 8.5LPA + Lucrative incentive 5days working loc Gurgaon/Pune/Bangalore Drop your resume - KAJAL 8860800235
Posted 2 months ago
4.0 - 6.0 years
10 - 12 Lacs
Noida
Work from Office
Job Summary: We are seeking an experienced Aderant Expert Implementation Specialist responsible for the installation, configuration, and testing of the Aderant Expert suite to ensure seamless deployment and optimal system performance. The ideal candidate will have strong technical expertise in Aderant Expert, along with a solid background in legal or professional services environments. Key Responsibilities: Lead the installation and deployment of the Aderant Expert platform across environments. Configure Aderant Expert modules to meet business and operational requirements. Perform system integration testing (SIT) and user acceptance testing (UAT) to validate system performance and functionality. Collaborate with stakeholders to gather requirements and define configuration standards. Troubleshoot installation or configuration issues and coordinate with Aderant support as needed. Develop and maintain technical documentation related to installation, configuration, workflows, and system architecture. Ensure compliance with IT security standards and policies during deployment. Provide post-implementation support and knowledge transfer to internal IT teams. Required Skills and Qualifications: 36 years of hands-on experience with Aderant Expert, including installation and environment configuration. Experience in configuring modules such as Time & Billing, Financial Management, Practice Management, etc. Strong understanding of Windows Server environments, IIS, and SQL Server. Proven ability to conduct structured testing and validation of application functionality. Familiarity with scripting for deployment automation (e.g., PowerShell). Excellent troubleshooting, analytical, and communication skills. Preferred Qualifications: Experience in a legal tech environment or working with law firms. Exposure to cloud-hosted or hybrid Aderant deployments. Knowledge of Aderant APIs and integrations with third-party tools (e.g., Elite, iManage, etc.). Education: Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Posted 2 months ago
2.0 - 7.0 years
5 - 15 Lacs
Hyderabad
Hybrid
IOC Senior Administrator The IOC Senior Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. The Senior Administrator is responsible for the monitoring and triage of devices within our event management system, troubleshooting infrastructure issues and ensuring smooth IT services across the organization and for our clients. This role requires prompt attention to events and efficient resolution of escalated incidents and improving IOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients. Responsibiliti Continuously monitor infrastructure, application or software events generated by the event management system Respond to alert incidents in a timely fashion to minimize downtime Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: Network data and voice Server – Windows/Unix/Linux Backup Cloud Azure-O365 Virtualization Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement Communicate, internally and externally, the status of the tickets directly with clients Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments Assist engineers with change records as needed in the off hours Assist with cross training of new IOC team members as needed Requirements Bachelor’s degree in computer science or information technology, preferred or 4 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems Network+ or A+, required Two of the following certifications are required: MS900 AZ900 VMware Certified Associate CCNA AZ104 Proficient knowledge of networking frameworks Basic knowledge of networking concepts, such as TCP/IP, DNA and DHCP Operations experience in multiple technologies, including any of the following: Window Server Administration – Server 2012 and above O365/M365 Network protocols and networking devices such as firewalls, switches, etc Unix/Linux server administration Backup administration Basic knowledge of storage systems Clustering solutions – Citrix, VmWare etc Experience working with an ITIL based ticketing system tool – ServiceNow helpful Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc) Strong listening, verbal, written, and interpersonal communication skills Accuracy and attention to detail when monitoring and maintaining systems Ability to work in a fast-paced, 24/7 operational environment Adept at communicating with all levels of technical experience A strong sense of urgency and the ability to multi-task effectively Demonstrated organizational, communication and time management skills with the ability to work independently May require shift work, including nights, weekends or holidays
Posted 2 months ago
3.0 - 8.0 years
4 - 6 Lacs
Mumbai, Mumbai Suburban
Work from Office
We are seeking for a highly motivated Windows Administrator to Join our Team Designation- Windows Administrator Degree-Either B.C.A / BE (I.T) is required Experience-Minimum 3 Years Location - Mazgaon Microsoft Certification is Mandatory. Roles and Responsibility :- 1. Experience in Microsoft WSUS. 2. Patch Management for Windows. 3. Assessing the stability, security, and scalability of installed Windows Patches. 4. Installing or upgrading Windows systems and servers through WSUS. 5. Providing technical support for back-end system users. 6. Troubleshooting system and server errors after the patches install. 7. Reviewing system error logs and user-reported errors. 8. Monitoring and updating the Windows patches 9. Good knowledge on Ticketing Tool- Sapphire Tool 10. Creating and managing ticket templates: Develop ticket templates, workflows, and automations for each business function's service desk 11. Defining service level agreements (SLAs): Set service expectations by defining SLAs 12. Automating communication: Automate communication with end-users through customizable notifications 13. Creating canned responses: Create predefined responses for support queries and share them with other support staff 14. Creating notes and tasks: Create notes in a ticket to provide information to other support staff, and create "to-do" lists for a particular action on a ticket 15. Setting auto notifications: Set customized auto-notifications for create, update, and closure of a ticket.
Posted 2 months ago
8.0 - 13.0 years
19 - 25 Lacs
Hyderabad
Remote
SRE Job mode: Remote (EST working hrs) Notice - 30 days Job Requirements: .NET Stack, Automation, PowerShell, Python, Azure Runbook DevOps- CI/CD,Terraform, Ansible, Pipelines, Containers, loud Monitoring- Azure, Kubernetes, Dynatrace, SentryOne, RabbitMQ, Redis, Altova, Launch Darkly, Neuron, NetScaler. System Engineering- Dependent Tooling Knowledge or similar, troubling shooting, Domain knowledge- Specific Product Knowledge, Know the engineering, operations teams associated, Understand business flows Understand where the product lives, how it interacts with dependencies, What are current issues in the product? Communication, Leading incident calls, Articulate problem, Working with product owners in respective domains Working with app team to be up to date on product knowledge, Being present in meetings, Engagement OS Knowledge (Windows, Linux), Basic Networking- Firewall, Gateway, FTP, AppPool, IIS Independent and proactive in getting the work done, Add value to the discussion Ability to perform work without reminders.
Posted 2 months ago
2.0 - 6.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, email, and remote tools. • Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN). • Investigate and resolve application-level issues including performance, configuration, and integration. • Provide OS-level support for either Windows or Linux-based environments. • Document detailed case notes, resolution steps, and known issues in the internal knowledge base. • Collaborate with engineering, product, and escalation teams to ensure timely issue resolution. • Adhere to SLAs and provide prompt updates to customers throughout the resolution process. • Participate in night shift coverage and on-call rotations, as required. Required Skills & Qualifications: • 2–5 years of experience in technical support, preferably for enterprise or global customers. • Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs. • Hands-on experience with network devices (Cisco, Juniper) is an advantage. • Strong troubleshooting experience on Windows and/or Linux platforms. • Familiarity with support tools like Wireshark, system logs, or remote debugging tools. • Excellent communication skills (spoken and written) and ability to work independently. • Strong customer service orientation and problem-solving skills. Preferred Qualifications: • Certifications such as CCNA, Network+, Linux+, or Microsoft certifications. • Experience working in a 24/7 support or global delivery model. • Exposure to ITIL-based service management practices. Notice Period: Immediate Joiners Preferred Work Mode: Work from Office – Bangalore Shift Timing: Night Shift (US Hours) Role & responsibilities Preferred candidate profile
Posted 2 months ago
4 - 7 years
7 - 11 Lacs
Pune
Work from Office
locationsPune Iposted onPosted 30+ Days Ago job requisition idJR29431 Job Title IT Specialist I About The Role Job Title Shift lead, Global IT Service desk. Overall Experience 12 + years with IT Infrastructures. About The Role Technical Skills: Excellent Oral and written communication skills Must have previous exposure of dealing with international projects. Experience with IT Project deliveries & technical guidance of teams. Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must. Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications) Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies. Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage. Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage. Sound understanding of ITIL concepts. Secondary Skills: Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help. Knowledge of Networks & Cisco technologies would be an added advantage. Experience with VEEAM or other backup products. Primary Roles & Responsibility Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Assists management with hiring processes and new team member training. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Communicates deadlines and goals to team members. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Ensures company brand materials and physical working spaces meet and exceed company presentation standards. Qualifications: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience in a leadership or supervisory role within an ICT department. Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security. Project management experience, with a demonstrated ability to lead and execute IT projects. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. ITIL or other IT service management certifications are a plus.
Posted 2 months ago
1 - 4 years
3 - 6 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
1 - 4 years
3 - 6 Lacs
Mumbai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
- 3 years
3 - 6 Lacs
Chennai
Work from Office
About The Role Core Java, Selenium Automation, API testing, Rest Assured, Automation framework , SQL, Agile, Ownership of delivery, Team collaboration. 5+ years of strong automation hands on experience 3 years of experience with Core Java, Selenium UI Automation, BDD Cucumber Framework & API REST Assured, 1 to 3 years of Experience in REST ASSURED / Middleware testing primarily using native/third party Java libraries. Good knowledge and able to write SQL queries. Experience in working with JSON messages; Basic experience working on server platforms physical or cloud (Windows Server/Linux) 3 years of experience with Functional, Regression Testing. Expected to be hands on automation as well as lead the team. Strong payments Domain Knowledge. Design the required test strategy in line with the scope and organization standards. Create the software test plan, get it reviewed and approved/ signed-off by the relevant stakeholders. Good Estimation skills, coordination skills to interact with testing team, TCOE team, and cross functional teams. Working experience in Agile platform Responsible for organizing and delivering End-To-End testing within a Project . Expertise with version control tools and agile tools (e.g., Git etc.) Experience with JIRA, Confluence ? Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ? NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ?
Posted 2 months ago
5 - 8 years
7 - 11 Lacs
Chennai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
3 - 5 years
1 - 5 Lacs
Chennai
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Server Administration, Test Complete Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system and application problems, identifying root causes and implementing effective solutions. Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations. Document and maintain accurate records of client interactions, technical issues, and resolutions. Stay updated with the latest industry trends and technologies to enhance product knowledge and provide better support. Proactively identify opportunities for process improvements and contribute to the development of best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Server Administration. Good To Have Skills:Experience with Active Directory and Group Policy Management. Strong understanding of networking concepts and protocols. Knowledge of virtualization technologies such as VMware or Hyper-V. Experience in troubleshooting and resolving hardware and software issues. Familiarity with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 3-5 years of experience in Microsoft Windows Server Administration. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
1 - 6 years
4 - 8 Lacs
Pune, Gurugram, Delhi / NCR
Work from Office
Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 2 months ago
1 - 3 years
4 - 7 Lacs
Gurugram
Work from Office
About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
1 - 3 years
4 - 7 Lacs
Guwahati
Work from Office
About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
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