Windows Administrator

Job Description

We are seeking for a highly motivated Windows Administrator to Join our Team Designation- Windows Administrator Degree-Either B.C.A / BE (I.T) is required Experience-Minimum 3 Years Location - Mazgaon Microsoft Certification is Mandatory. Roles and Responsibility :- 1. Experience in Microsoft WSUS. 2. Patch Management for Windows. 3. Assessing the stability, security, and scalability of installed Windows Patches. 4. Installing or upgrading Windows systems and servers through WSUS. 5. Providing technical support for back-end system users. 6. Troubleshooting system and server errors after the patches install. 7. Reviewing system error logs and user-reported errors. 8. Monitoring and updating the Windows patches 9. Good knowledge on Ticketing Tool- Sapphire Tool 10. Creating and managing ticket templates: Develop ticket templates, workflows, and automations for each business function's service desk 11. Defining service level agreements (SLAs): Set service expectations by defining SLAs 12. Automating communication: Automate communication with end-users through customizable notifications 13. Creating canned responses: Create predefined responses for support queries and share them with other support staff 14. Creating notes and tasks: Create notes in a ticket to provide information to other support staff, and create "to-do" lists for a particular action on a ticket 15. Setting auto notifications: Set customized auto-notifications for create, update, and closure of a ticket.