8818 Web Services Jobs - Page 22

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Product Test Automation. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Microsoft PowerApps. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Seeburger. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Enterprise RPA-AutomationAnywhere. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Visualizations Engineering. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: DevOps. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: FullStack Microsoft-Cloud Azure. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle Revenue Management & Billing. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack MERN. Experience: 5-8 Years. >

Salesforce Platform Development Competency Head" is responsible for leading a Center of Excellence (CoE) focused on developing and maintaining Salesforce solutions within an organization, overseeing the design, implementation, and governance of all Salesforce platform development activities, ensuring adherence to best practices, and acting as the technical authority on the platform, while collaborating closely with business stakeholders to align Salesforce capabilities with strategic goals. Key Responsibilities: Strategic Leadership: Establish and manage the Salesforce CoE vision, strategy, and roadmap, aligning with overall business objectives. Define and enforce Salesforce development standards, best practices, and governance guidelines. Identify opportunities to leverage Salesforce platform capabilities to optimize business processes. Technical Expertise: Deep understanding of Salesforce development tools including Apex, Visualforce, Lightning Web Components, Flows, Process Builder, integration, and data management features. Design and architect complex Salesforce solutions, ensuring scalability, performance, and security. Lead technical design sessions, providing guidance on solution development, integration, and data migration strategies. Team Management: Lead and mentor a team of Salesforce developers, providing technical guidance and career development opportunities. Manage project timelines, resource allocation, and quality assurance processes for Salesforce development initiatives. Collaborate with cross-functional teams including business analysts, project managers, and system administrators to deliver successful Salesforce solutions. Implementation and Maintenance: Oversee the implementation of new Salesforce features, customizations, and integrations. Conduct code reviews, ensure adherence to coding standards, and address technical issues. Monitor Salesforce system performance, identify bottlenecks, and implement optimization strategies. Change Management and Training: Build a strong community of Developers, Dev leads, Tech Leads, Architects. Develop and deliver training programs to educate users on new Salesforce functionalities and best practices. Facilitate user adoption and manage change related to Salesforce updates and upgrades. Required Skills and Experience: 12+ years of Salesforce Platform Development Experience. Proven experience in leading Salesforce development teams, including managing complex projects and delivering high-quality solutions. Expertise in Salesforce development technologies like Apex, Visualforce, Lightning Components, Flows, Integration and data manipulation. Strong understanding of Salesforce platform architecture, security, and data governance best practices. Experience with Salesforce configuration, customization, and integration with external systems. Excellent communication and collaboration skills to effectively work with business stakeholders and technical teams. PD1, PD2, Salesforce JavaScript, Sales and Service cloud certified Ability to work closely with key stakeholders including but not limited to Clients, Leads, Sales and pre-sales, Delivery and Practice teams Open to travel (25%)

Role Purpose The purpose of the role is to create exceptional integration architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Define integration architecture for the new deals/ major change requests in existing deals a. Creates an enterprise-wide integration architecture that ensures that systems are seamlessly integrated while being scalable, reliable, and manageable. b. Provide solutioning for digital integration for RFPs received from clients and ensure overall design assurance i. Analyse applications, exchange points, data formats, connectivity requirements, technology environment, enterprise specifics, client requirements to set an integration solution design framework/ architecture ii. Provide technical leadership to the design, development and implementation of integration solutions through thoughtful use of modern technology iii. Define and understand current state integration solutions and identify improvements, options & tradeoffs to define target state solutions iv. Clearly articulate, document and use integration patterns, best practices and processes. v. Evaluate and recommend products and solutions to integrate with overall technology ecosystem vi. Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution vii. Document integration architecture covering logical, deployment and data views mentioning all the artefacts in detail viii. Validate the integration solution/ prototype from technology, cost structure and customer differentiation point of view ix. Identify problem areas and perform root cause analysis of integration architectural design and solutions and provide relevant solutions to the problem x. Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture xi. Tracks industry integration trends and relates these to planning current and future IT needs c. Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations d. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. e. Identifies implementation risks and potential impacts. 2. Enable Delivery Teams by providing optimal delivery solutions/ frameworks a. Build and maintain relationships with technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor b. Develops and establishes relevant integration metrics (KPI/SLA) to drive results c. Identify risks related to integration and prepares a risk mitigation plan d. Ensure quality assurance of the integration architecture or design decisions and provides technical mitigation support to the delivery teams e. Leads the development and maintenance of integration framework and related artefacts f. Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams g. Ensures integration architecture principles, patterns and standards are consistently applied to all the projects h. Ensure optimal Client Engagement i. Support pre-sales team while presenting the entire solution design and its principles to the client ii. Coordinate with the client teams to ensure all requirements are met and create an effective integration solution iii. Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3. Competency Building and Branding a. Ensure completion of necessary trainings and certifications on integration middleware b. Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas and solve new customer problems based on market and customer research c. Develop and present a point of view of Wipro on digital integration by writing white papers, blogs etc. d. Help in attaining market recognition through analyst rankings, client testimonials and partner credits e. Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) f. Mentor developers, designers and Junior architects in the project for their further career development and enhancement g. Contribute to the integration practice by conducting selection interviews etc. 4. Team Management a. Resourcing i. Anticipating new talent requirements as per the market/ industry trends or client requirements ii. Support in hiring adequate and right resources for the team through conducting interviews b. Talent Management i. Ensure adequate onboarding and training for the team members to enhance capability & effectiveness c. Performance Management i. Provide inputs to project manager in setting appraisal objectives for the team, conduct timely performance reviews and provide constructive feedback to own direct reports (if present) Experience: 8-10 Years.

Looking for 6+ Years of exp in Service Now The role would be for configuring and setting up Service-now ITSM application and maintain and support the implementation. This person will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow in a controlled and predictive manner. The general scope of the work for this position is as follows: Understands technical and functional design requirements for ServiceNow Understands the workflow engines Creates workflow and web prototypes for client engagements Designs, codes, and tests technical solutions for ServiceNow implementations Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow. Administer and troubleshoot the deployed instance of ServiceNow. Qualifications 1. Education in IT is preferred 2. The candidate should be trained in ITILv4 foundation certified 3. Service-now trained with prior experience in implementation/support of ServiceNow. 4. Should have 5+ years of experience managing ServiceNow 5. Experience with JavaScript, XML and XSL stylesheets 6. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, emails. 7. Will to work in a collaborative manner with clients and team, abiding to critical timelines and deliverables 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Requirements: 12+ Years of experience in Application Development using Java and Advance Technologies tool Strong understanding of fundamental architecture and design principles, object-orientation principles, and coding standards Ability to design and build smart, scalable, and resilient solutions with tight deadlines, both high and low-level. Strong analytical and problem-solving skills Strong verbaland written communication skills Good knowledge in DevOps, CI-CD Understanding on source control, versioning, branching etc. Experienced in Agile methodology and Waterfall models Strong experience in Application Delivery, that also includes Production Support Very Good presentation and documentation skills Ability to learn and adapt to new technologies and frameworks Awareness about Release Management Strong team player who can collaborate effectively with relevant stakeholders Recommend future technology capabilities and architecture design considering business objectives, technology strategy, trends and regulatory requirements. Must Have Strong programming and hands-on skills in Java 8 or above (preferably Java 17) Good hands on Java Collections and Streams Good hands on Data structure and Algorithms.Good experience in developing vulnerable free Spring Framework applications Good knowledge on Spring DI/Blueprints, Spring Boot, etc. Good knowledge about Design Patterns and Principles Good knowledge on OR frameworks like Hibernate, JPA etc. Good knowledge on API building (Web Service, SOAP/REST) Good knowledge on Unit testing and code coverage using JUnit/Mockito Mandatory Skills: Spring Boot. Experience: 8-10 Years. >

Role Purpose The purpose of the role is to create exceptional integration architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Define integration architecture for the new deals/ major change requests in existing deals a. Creates an enterprise-wide integration architecture that ensures that systems are seamlessly integrated while being scalable, reliable, and manageable. b. Provide solutioning for digital integration for RFPs received from clients and ensure overall design assurance i. Analyse applications, exchange points, data formats, connectivity requirements, technology environment, enterprise specifics, client requirements to set an integration solution design framework/ architecture ii. Provide technical leadership to the design, development and implementation of integration solutions through thoughtful use of modern technology iii. Define and understand current state integration solutions and identify improvements, options & tradeoffs to define target state solutions iv. Clearly articulate, document and use integration patterns, best practices and processes. v. Evaluate and recommend products and solutions to integrate with overall technology ecosystem vi. Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution vii. Document integration architecture covering logical, deployment and data views mentioning all the artefacts in detail viii. Validate the integration solution/ prototype from technology, cost structure and customer differentiation point of view ix. Identify problem areas and perform root cause analysis of integration architectural design and solutions and provide relevant solutions to the problem x. Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture xi. Tracks industry integration trends and relates these to planning current and future IT needs c. Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations d. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. e. Identifies implementation risks and potential impacts. 2. Enable Delivery Teams by providing optimal delivery solutions/ frameworks a. Build and maintain relationships with technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor b. Develops and establishes relevant integration metrics (KPI/SLA) to drive results c. Identify risks related to integration and prepares a risk mitigation plan d. Ensure quality assurance of the integration architecture or design decisions and provides technical mitigation support to the delivery teams e. Leads the development and maintenance of integration framework and related artefacts f. Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams g. Ensures integration architecture principles, patterns and standards are consistently applied to all the projects h. Ensure optimal Client Engagement i. Support pre-sales team while presenting the entire solution design and its principles to the client ii. Coordinate with the client teams to ensure all requirements are met and create an effective integration solution iii. Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3. Competency Building and Branding a. Ensure completion of necessary trainings and certifications on integration middleware b. Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas and solve new customer problems based on market and customer research c. Develop and present a point of view of Wipro on digital integration by writing white papers, blogs etc. d. Help in attaining market recognition through analyst rankings, client testimonials and partner credits e. Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) f. Mentor developers, designers and Junior architects in the project for their further career development and enhancement g. Contribute to the integration practice by conducting selection interviews etc. 4. Team Management a. Resourcing i. Anticipating new talent requirements as per the market/ industry trends or client requirements ii. Support in hiring adequate and right resources for the team through conducting interviews b. Talent Management i. Ensure adequate onboarding and training for the team members to enhance capability & effectiveness c. Performance Management i. Provide inputs to project manager in setting appraisal objectives for the team, conduct timely performance reviews and provide constructive feedback to own direct reports (if present) Mandatory Skills: Redhat OpenShift. Experience: 8-10 Years. >

About Eurofins "“ the global leader in bio-analysis Eurofins companies"™ broad range of services are important for the health and (TAT). Eurofins companies are well positioned to support clients"™ increasingly authorities as well as the evolving requirements of healthcare practitioners around the world. Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions. Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP). TITLE:Automation Test Engineer REPORTING TO:Manager WORKING LOCATION:Bangalore Responsibilities: Translate test cases to automation script using C# for GUI / API tests Adhere to coding standard and guidelines defined for automation Perform manual testing of web-based applications, web services in a client"“server environment. Should be proactive in working for both manual and automation testing. Should have good understanding of web-based architecture and should manage to debug any web or server error. Understanding of functional, Database, Sanity, Functional, End-to-End integration and Regression testing independently adhering to SCRUM guidelines. Review code and fix any issue identified in scheduled automation runs. Perform root cause analysis of script failures/logged Bugs. Submit and track automation identified defects. Identify automatable test cases in existing test suite and help in planning for automation. Test data setup & Test execution of the automated Test cases Provide effective communication to QA Manager/Lead regarding issues, objectives, initiatives and performance to plan Contribute to delivery in accordance with project scope/delivery dates. Adhere to the test strategies and test plans to ensure that product delivered is of high quality. Work collaboratively with all stakeholders like Development, QA, Project Manager, BA and onsite teams for successful test coverage and quality. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP"™s etc. Very good knowledge in SDLC and STLC process. Technical knowledge: Solid knowledge in automation testing. 4-6 Years of experience in Automation and Manual Testing. Good experience in C# Experience in testing web services, Rest REST APIs. Hand-on experience in Services testing tools like Fiddler, SOAP UI, POSTMAN. Strong understanding of SQA methodologies Good knowledge in Database & SQL. Ability to create & mine data using SQL queries Experience in any automation tools like Selenium, Protractor, Playwright etc. Exposure to create Automation framework like Modular, BDD, POM etc. Knowledge and experience in TFS/MTM. Understanding of Agile/Scrum methodology and working experience in agile environment. Experience in Test data setup across multiple modules & ability to understand the data dependencies Should have good knowledge of Defect Management process. Knowledge in testing web services is desirable. Personal Qualities: Excellent analytical and problem solving skills Excellent verbal and written communication skills Successful teamwork experience and demonstrated leadership abilities are required Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different points-of-views on various technologies Qualifications BE/MCA or any other equivalent degree Additional Information

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Senior QA Test Engineer- Automation REPORTING TOQA Manager REPORTING LOCATIONBengaluru WORKING LOCATIONBengaluru (B4) SUMMARY OF POSITION AND OBJECTIVES: Eurofins is developing an eLIMS-NG product (Eurofins Laboratory Information Management System, the Next Generation), a comprehensive and integrated suite of tools and applications to support testing business in our laboratories worldwide. The main objective of this position is to plan, design, develop and execute the test suite to identify major defects early during the STLC and develop automation scripts where required to bring maximum ROI. POSITION & OBJECTIVES : Responsibilities Mandatory Develop test automation scripts using C#, Selenium, Protractor Assist with enhancing the automation test framework by supporting a continuous integration environment with an automated smoke and regression test suite. Participate in the refinement of user requirements associated with new product features and updates to existing product features by providing testing-related input. Document test cases which will be used throughout the testing life cycleend-to-end, sanity testing and regression testing. Participate in reviews of test case design, test case coverage and script design with project stakeholders. Engage with Product owner and functional analyst to clarify the requirements and strengthen the test suite. Identify gaps in test coverage. Perform root cause analysis of escape defects and write test scenarios to fill the gap. Must have knowledge on Web API testing (say using Postman or any API tools) Must have SQL skills to write join and sub queries to validate the test results using the underlying database. Execute, monitor, and analyze test results by aligning test case coverage to organization metrics. Track, manage and resolve defects using TFS. Coordinate issue resolution as required with broader team of QA, Developers and Product Management Carry out functional testing where automation is not possible. Agile/Scrum method of development. Technical Knowledge 3 to 6 years of experience in automation testing using C#, Java, Python Experience in testing API/web services using any API tools (e.g. Postman). Experience in test case design using various testing techniques. Good knowledge of SQL Good to haveExposure to Performance testing tools and processes "“ LoadRunner, JMETER, Visual Studio Load Test, etc. Personal Qualities Excellent analytical and problem-solving skills. Excellent verbal and written communication skills to converse with various teams (PO, Dev, Release/Deployment, Product Management, Leadership team, etc.) What we offer: Opportunity to develop a world class IT product, which will be used worldwide for testing for life. A launch pad into various opportunities "“ a chance to become part of a highly motivated international team of professionals. Gamut of employee benefits including food, transport, hybrid working, and an attractive salary package. Qualifications BE/MCA or equivalent degree/experience.

About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. TITLE: Senior Software engineer WORKING LOCATION Bangalore, India The Role : The position shall manage the group of developers technically in Dublin, to develop one or more high quality eCommerce products (Microsoft based tech stack) and related mobile application for the Primary Eurofins eCommerce Portal. Product is developed in coordination with the India & Europe Team. Responsibilities The role has ultimate responsibility for the assigned project(s) and manages all aspects of delivery including definition, planning, monitoring, customer satisfaction and others aspects of an agile product development. This role is more of a hands-on Development Manager who will have the total accountability and responsibility for delivering with highest quality (minimum defect leakage and density) and within the said cost/time. Some of the responsibilities are listed below; however, these are not the exhaustive set of responsibilities. Deliver high quality shippable product as per the scope of the program. Should ensure that the quality is measured, monitored and improved with every release. Manage team of Developers technically and ensure that all best practices of software engineering is implemented. Oversee planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other agile project related meetings. Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. Report (or contribute in preparing the status report) to Sr. management Assess project issues and identify solutions to meet productivity, quality and customer. REQUIRED EXPERIENCE AND S: Experience: Overall 5-7 years in experience in IT Application/Software Development field. Good and hands-on knowledge of Agile adoption (concept of delivering MVP) is mandatory. Good to have handled atleast 2 eCOM or e-Portal development projects including it"™s deployment and maintenance. Additional knowledge of delivering multi-platform mobile apps is an advantage. Good to have working experience in US, UK or Europe for atleast 2 years (should have stayed onsite for extended period). Highly assertive and ability to drive the onsite teams to seek information or clarification. Self-Managed and highly independent. Healthcare or life science domain will be highly preferred. Technology skills: Strong and proven background in Information Technology. Strong working knowledge of .NET, C#, ASP.NET MVC, Web Services, WCF Rest and Web API Working knowledge of Angular, JavaScript, HTML 5 and CSS 3, Bootstrap technologies Working knowledge of MS SQL Databases Working knowledge of ESB or Message Queuing (MSMQ). Microservices is an added advantage. Methodology skills AGILE, TDD, UML Qualifications BE Computer Science/MCA or any other Bachelor"™s degree with the right experience

About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. TITLE:Automation Test Engineer REPORTING TO:Manager WORKING LOCATION:Bangalore Responsibilities: Translate test cases to automation script using C# for GUI / API tests Adhere to coding standard and guidelines defined for automation Perform manual testing of web-based applications, web services in a client"“server environment. Should be proactive in working for both manual and automation testing. Should have good understanding of web-based architecture and should manage to debug any web or server error. Understanding of functional, Database, Sanity, Functional, End-to-End integration and Regression testing independently adhering to SCRUM guidelines. Review code and fix any issue identified in scheduled automation runs. Perform root cause analysis of script failures/logged Bugs. Submit and track automation identified defects. Identify automatable test cases in existing test suite and help in planning for automation. Test data setup & Test execution of the automated Test cases Provide effective communication to QA Manager/Lead regarding issues, objectives, initiatives and performance to plan Contribute to delivery in accordance with project scope/delivery dates. Adhere to the test strategies and test plans to ensure that product delivered is of high quality. Work collaboratively with all stakeholders like Development, QA, Project Manager, BA and onsite teams for successful test coverage and quality. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP"™s etc. Very good knowledge in SDLC and STLC process. Technical knowledge: Solid knowledge in automation testing. 4-6 Years of experience in Automation and Manual Testing. Good experience in C# Experience in testing web services, Rest REST APIs. Hand-on experience in Services testing tools like Fiddler, SOAP UI, POSTMAN. Strong understanding of SQA methodologies Good knowledge in Database & SQL. Ability to create & mine data using SQL queries Experience in any automation tools like Selenium, Protractor, Playwright etc. Exposure to create Automation framework like Modular, BDD, POM etc. Knowledge and experience in TFS/MTM. Understanding of Agile/Scrum methodology and working experience in agile environment. Experience in Test data setup across multiple modules & ability to understand the data dependencies Should have good knowledge of Defect Management process. Knowledge in testing web services is desirable. Personal Qualities: Excellent analytical and problem solving skills Excellent verbal and written communication skills Successful teamwork experience and demonstrated leadership abilities are required Proven ability to transfer knowledge and stay aware of current trends and technical advancements Ability to articulate and present different points-of-views on various technologies Qualifications BE/MCA or any other equivalent degree

About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Job Title: Module Lead ( .Net Fullstack Developer) Work Location: Bengaluru, Karnataka, India Shifts any: 8.00am to 5.00pm OR 12.00pm to 9.00pm Work mode: Hybrid - 3 Days office Company Description About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. The Role : The position shall manage the group of developers technically in Dublin, to develop one or more high quality eCommerce products (Microsoft based tech stack) and related mobile application for the Primary Eurofins eCommerce Portal. Product is developed in coordination with the India & Europe Team. Responsibilities : The role has ultimate responsibility for the assigned project(s) and manages all aspects of delivery including definition, planning, monitoring, customer satisfaction and others aspects of an agile product development. This role is more of a hands-on Development Manager who will have the total accountability and responsibility for delivering with highest quality (minimum defect leakage and density) and within the said cost/time. Some of the responsibilities are listed below; however, these are not the exhaustive set of responsibilities. Deliver high quality shippable product as per the scope of the program. Should ensure that the quality is measured, monitored and improved with every release. Manage team of Developers technically and ensure that all best practices of software engineering is implemented. Oversee planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other agile project related meetings. Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. Report (or contribute in preparing the status report) to Sr. management Assess project issues and identify solutions to meet productivity, quality and customer. REQUIRED EXPERIENCE AND S: Experience: Overall 8+ years in experience in IT Application/Software Development field. Good and hands-on knowledge of Agile adoption (concept of delivering MVP) is mandatory. Good to have handled at least 2 eCOM or e-Portal development projects including it"™s deployment and maintenance. Additional knowledge of delivering multi-platform mobile apps is an advantage. Good to have working experience in US, UK or Europe for atleast 2 years (should have stayed onsite for extended period). Highly assertive and ability to drive the onsite teams to seek information or clarification. Self-Managed and highly independent. Healthcare or life science domain will be highly preferred. Technology skills: Strong and proven background in Information Technology. Strong working knowledge of .NET, C#, ASP.NET MVC, Web Services, WCF Rest and Web API Working experience of Angular, JavaScript, HTML 5 and CSS 3, Bootstrap technologies Working knowledge of MS SQL Databases Working knowledge of ESB or Message Queuing (MSMQ). Microservices is an added advantage. Methodology skills AGILE, TDD, UML Qualifications BE Computer Science/MCA or any other Bachelor"™s degree with the right experience

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. TitleTechnical Architect (.NET) Reporting ToManager Working LocationBangalore Primary Responsibilities: Technical Architect will be responsible for the design and refactoring of software components to address architecture concerns related to performance and reliability and reduce the technical debt. Produce technical design for the architecturally significant requirements (ASRs) and non-functional requirements (NFRs); assess that their implementation is matching the design. Requirement : Min 10-year experience in a .NET software development with Min. 3-year experience working as a technical architect in a .NET and SOA/Microservices architecture style software product. Produce technical design (using UML) with focus on application performance, reliability, and resiliency and explain same to the development team. Contributes to the technical and structural evolution of the application by identifying needs, gaps, and new requirements timely. Lead code and design reviews to enforce engineering best practices and technical standards. Makes recommendations to improve operating efficiency and functionality of assigned systems areas. Personal Skills: Excellent problem-solving, communication, negotiation, and interpersonal skills. Ability to balance short-term demands with long-term scalability. Preferred: Strong orientation towards Performance tuning and optimization with Microsoft technologies Experience in Cloud technologies, preferably Azure Education Qualifications : Computer Science and Engineering Background (Full-time BE/MCA or any other equivalent degree)