Walkin Event @Rivera Hring4 Chat Support/ Non voice/ Sal 4.7lpa

Greeting from Rivera Manpower Services, Currently we are hrimg for Customer Service Chat support for a leading MNC in bangalore. Kindly go through the job description and walkin tomour office for further clarification.

Candidate can directly walkin to our office premises for the interview.

Saranjeet Singh: 8095708201

Email Id: saran.rivera2178@gmail.com

Skill required:

• 2-3 years of customer support experience via phone, email, and chat
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• Strong communication skills with a proactive and positive approach to tasks
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
• Online advertising experience is a huge plus and preferred
  Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies¢ Strong attention to detail¢ Comfort synthesizing and analyzing information from multiple streams¢ Strong critical thinking and decision-making skills¢ -Computer proficiency and typing speed (minimum 30 WPM preferred).¢ -Flexibility to work in rotational shifts including weekends. ¢ -Ready to work from Office¢ -Experience in voice process is a plus

• Roles and Responsibilities:

  ¢ Understand and remain updated on changing client policies and guidelineso Provide support to customers via live chat on various platforms.o Respond to customer inquiries in a professional and timely manner.o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.o Identify and resolve customer issues and complaints effectively.o Escalate unresolved issues to higher-level support teams when necessary.o Maintain a calm, positive, and helpful attitude with all customer interactions.o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.o Provide clear and concise explanations to customers regarding products, services, or policies.o Manage multiple customer chats simultaneously while maintaining a high level of customer service.o Ensure that chat responses are efficient, clear, and accurate.o Meet performance metrics for response time, resolution time, and customer satisfaction.o Document customer interactions accurately in the system.o Log all inquiries, complaints, and solutions provided for future reference.o Maintain detailed records of customer issues and feedback for quality and training purposes.o Work closely with other team members and departments to ensure seamless service delivery.o Share feedback, best practices, and insights with the team leader to improve overall team performance.o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies.o Participate in regular training sessions to improve skills and knowledge.

Regards

Saranjeet singh

Senior Consultant

Rivera Manpower Services