0 - 5 years
3 - 4 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Role & Responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Excellent communication skills Need to have basic worked of ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation is mandatory(B.Tech, BCA, MCA can apply) Freshers are eligible to apply. Rotational shifts & Rotational week offs. Perks and Benefits Medicare Facilities. Salary up to 3.2 LPA - 4.99 LPA Both side cab facilities. Medical Insurance Life Insurance
TELUS International
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