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Hdfc Bank
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Walk-In Drive - Officer Customer Care- 19th May, Kolkata

Walk-In Drive - Officer Customer Care- 19th May, Kolkata

Hdfc Bank

0 - 3 years

2 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

Telecalling Complaint Management Customer Relationship fresher Customer Support Calls Handling Query Handling Customer Interaction Inbound Calls Customer Care Query Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for - Officer Customer Care-Virtual Care Location - Kolkata Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

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Hdfc Bank

Banking

Mumbai Maharashtra

10001 Employees

320 Jobs

Key People

Sashidhar Jagdishan

Managing Director & CEO
Kaizad Bharucha

Executive Director
Rakesh Sethi

Executive Director
Rajiv Lall

Independent Director

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Walk-In Drive - Officer Customer Care- 19th May, Kolkata