Voice Process Associate

Job Type: Full Time

Location: Hyderabad, Gachibowli

Job Description:
We are seeking a skilled and multilingual Voice Process Associate to join our team. This role requires fluency in English, Hindi, and Telugu, as you will engage with clients from diverse linguistic backgrounds. The primary responsibilities include handling client inquiries, providing information about our services, and ensuring an exceptional experience for every interaction.

Key Responsibilities:

• Manage inbound and outbound calls, addressing client inquiries with professionalism.
• Explain and promote immigration services to prospective clients.
• Provide accurate information about visa processes and requirements in English, Hindi, and Telugu.
• Assist clients in resolving queries and concerns effectively.
• Maintain detailed records of client interactions and update the CRM system.
• Achieve individual and team targets for lead conversion and client engagement.
• Collaborate with internal teams to ensure timely support and follow-ups.

Expertise Required:

• Fluency in English, Hindi, and Telugu (mandatory).
• Strong verbal communication and active listening skills.
• Experience in telecalling, customer service, or voice processes is preferred.
• Familiarity with CRM tools and basic computer skills.
• Goal-oriented mindset with the ability to meet targets.
• Excellent telephone etiquette and client-handling skills.

#About Company:
We are global leader in immigration services, dedicated to helping clients navigate complex immigration procedures with confidence. We pride ourselves on delivering expert advice and exceptional client service.

If you are passionate about making a difference in people’s lives and have a strong understanding of immigration processes, we would love to hear from you!

Salary: Competitive, with performance-based incentives.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• Comprehensive training and support to keep you up-to-date with the latest immigration laws.
• A positive and collaborative work environment.

Walk-In Details:

• Time: 12.30PM to 3.30PM
• Venue: - 819, 8th floor, Sandhya Techno One, Gachibowli, Rai Durg, Hyderabad 500081.
• Google Maps Location: https://g.co/kgs/q2keRdY
• WhatsApp us at +91 63020 31620 for further details and to confirm your visit.

How to Apply: If you are passionate about helping people achieve their dreams of immigrating and want to be part of a leading immigration company, apply today! Submit your updated resume along with a cover letter detailing your relevant experience.

Related Job Type & Expertise :

• Voice process associate
• Multilingual telecaller
• English, Hindi, Telugu telecalling
• Customer service in multiple languages
• Immigration services voice process
• Full-time voice process job

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Job Type: Full-time

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Language:

• Hindi (Required)
• Telugu (Required)

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 25/07/2025