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2.0 - 6.0 years
4 - 8 Lacs
Namakkal
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Coimbatore
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Sadasivpet
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Cumbum
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Tenkasi
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Gingee
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Navsari
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Vadodara
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Chilakaluripet
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Sivaganga
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Edappadi
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Dabhoi
Work from Office
LTFinance is looking for LAP-FLO Professional to join our dynamic team and embark on a rewarding career journey. Loan Application Processing (LAP):Assess, verify, and validate loan applications and associated documentation Perform risk evaluations and ensure compliance with company policies and regulatory requirements Collaborate with underwriters, credit teams, and customers to resolve discrepancies Maintain accurate records and track application progress within the loan management system Floor Operations (FLO):Supervise day-to-day operations on the floor, ensuring smooth workflow and efficiency Manage team assignments, monitor performance metrics, and ensure adherence to operational guidelines Address customer inquiries and handle escalations effectively to ensure satisfaction Identify process improvement opportunities and implement solutions to optimize productivity
Posted 1 week ago
7.0 - 10.0 years
0 Lacs
Hyderabad
Work from Office
Role & responsibilities: Interact with client stakeholders and ensure KPI delivery. Prepare and review weekly, daily, and monthly reports with clients. Ensure team members meet productivity and quality targets; recommend corrective actions for underperformers. Resolve daily operational, administrative, and technical issues. Manage and respond to client escalations promptly. Conduct legal research on bankruptcy laws and regulations. Submit reports accurately and on time. Review and revise quality and productivity targets monthly. Ensure completion of all required trainings for self and team; nominate for additional trainings. Keep management informed of team needs, staffing, and performance issues. Conduct training for new hires as needed. Mentor Bankruptcy associates and assist with scheduling, meetings, and training. Assist associates with escalated accounts and ensure timely resolution. Be available to assist Bankruptcy associates. Meet daily productivity metrics. Perform quality reviews for new hires and existing employees. Assist with investor, insurer, and client reporting requests. Act as the point of contact for new hires and existing employees. Perform additional projects and duties as assigned by management. Preferred candidate profile Graduate in any discipline 4-5 years of experience in BPO, specifically in the US Mortgage Bankruptcy domain Minimum of 2 years in a team handling role Prioritizing and time management Planning and organizing skills Good knowledge of MS Office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication Knowledge of the US Mortgage Industry, specifically Bankruptcy Ability to meet goals and deadlines in a fast-paced environment.
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Role & responsibilities Any Graduate with 06 months Experience in international process International voice Process Rotational shifts Excellent communication requires 5 Days working, both side cab incentive Call/Whatsapp RASHMI 8130669625 Preferred candidate profile Perks and benefits
Posted 1 week ago
1.0 - 4.0 years
2 - 3 Lacs
Bengaluru
Remote
Job Description We are hiring a Data Entry Executive to support our Title Insurance team in identifying property owners based on deed documents. This is a non-voice process requiring a high level of accuracy and familiarity with US Title insurance and title search terminology. Responsibilities: Review deed abstracts provided for title orders Identify and confirm current ownership details Update / amend owner data in title production software Maintain high levels of accuracy and data integrity Escalate unclear ownership info for internal review Meet productivity targets with quality standards Key Skills: Strong English typing skills (minimum 40 wpm with high accuracy) Familiarity with US Title Insurance process Ability to read and understand Deed documents Working knowledge of software like TrackerPro, Qualia, or similar is a plus Detail-oriented and organized Prior experience in Title Search, Typing, or Data Entry for US mortgage/title industry preferred Desired Candidate Profile Graduate in any discipline 13 years of experience in US Title Search / Title Insurance domain Excellent reading and typing speed in English Prior experience in deed or abstract review will be an added advantage Perks and Benefits Work from Home Fixed shift and predictable workload Learning and growth in Title domain Supportive leadership team How to Apply: Please send your resume to Hr@market-capita.com
Posted 1 week ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services Hiring Mortgage Underwriter (US/Australian Market) Location: Bangalore Shift: Australian Shift CTC: Based on experience Call & Book Your Interview Slot: 7829336034 / 7829336202 /8884777961 Eligibility Criteria: Minimum 1 year of experience in mortgage underwriting Experience with US or Australian mortgage market is mandatory Graduates or Postgraduates can apply Excellent analytical and communication skills Immediate joiners only Roles & Responsibilities: Perform underwriting decisions based on income (W2 wage earner, self-employed), assets, credit, collateral, title, and risk Review and verify borrower loan applications 1003, 1008, AUS findings, and appraisal reports Calculate LTC/CLTV and HTI/DTI to ensure compliance with FNMA, FHLMC and other regulatory agencies Conduct thorough 4C’s analysis – Credit, Capacity, Capital, and Collateral Perform due diligence and auditing of residential mortgage files in the primary market Verify and audit mortgage insurance, homeowner’s insurance, flood certificates/insurance , and other supporting documents Review credit reports to assess borrower liabilities Join a dynamic team and enhance your mortgage underwriting career with global exposure. Call now to apply! 7829336034 / 7829336202 / 9986267393
Posted 1 week ago
1.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Greetings from Rivera Manpower services, Currently we are hiring for leading MNC in bangalore. Please go through the job description properly and contact on the number given below for more information and to book your slots. NOTE: IMMEDIATE JOINERS ONLY Contact On and Book the Slots: JOY 7996004799 Email ID: rivera.joy1210@gmail.com (WhatsApp the CV if number is busy) *NOTE: Please call during office hours monday to friday 9:30 am to 6:30 pm and on satudary 9:30 am to 2pm. Job Summary : The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: Verify loan quality as per US requirements and lender guidelines and set up the loan for UW Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm Review and analyze all necessary documentation, including borrower docs and third-party docs Interpret policies while analyzing applicant information, property and documentation Comprehensive understanding of credit underwriting guidelines. Requirements: This role requires a wide variety of strengths and capabilities, including: Minimum 1 year experience in US Residential Mortgage preferably in Pre UW/ File Set up with excellent knowledge of Income and Asset Guidelines Excellent customer service and written and verbal communication skills Detail oriented and excellent organizational skills Quick learner to keep up with the fast paced mortgage industry Able to prioritize multiple tasks and manage time Problem-solver with strong analytical skills Adheres to directives, procedures, and standards Ability to work in a paperless environment Computer proficiency including Microsoft Office Product Suite Candidates must be available to work outside of normal business hours when necessary Flexible to work in 24/7 process including night shifts and weekends Years of experience needed Minimum 1 Year of experience US Residential Mortgage preferably in Pre UW/ File Set up with excellent knowledge of Income and Asset Guidelines Preferred candidate profile ~One way cabs ~Incentives Regards' JOY 7996004799 Email ID: rivera.joy1210@gmail.com Senior Consultant Rivera Manpower Services
Posted 1 week ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Title : Post Closing Underwriter (US Mortgage) Location City : Bangalore (Local only) Experience Required : 1 to 5 Year(s) CTC Range : 4 to 6 LPA + incentives+ variables Shift: Evening Shift Work Mode: Onsite Position Type: Permanent Openings: 10 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: Providing Back-Office Support Services to the Financial Services Industry About The Job: Hiring for US Mortgage Post Closing Underwriter Essential Job Functions: Skillsets: Experience with Post closing, closing disclosure, Initial Disclosure Experience with Conventional FHA and VA Loans. Knowledge of the 4 C's (Credit, Capacity, Collateral, and Capital) along with the ability to perform related calculations is mandatory. Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 1 week ago
2.0 - 7.0 years
2 - 4 Lacs
Pune, Mumbai (All Areas)
Work from Office
POSITION SUMMARY: Associate will be responsible for: Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions JOB FUNCTIONS AND RESPONSIBILITIES Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations’ or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS Night shift and should report to office for training purpose.
Posted 1 week ago
1.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera!! NOTE: IMMEDIATE JOINERS ONLY Job Summary : The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: • Verify loan quality as per US requirements and lender guidelines and set up the loan for UW • Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm • Review and analyze all necessary documentation, including borrower docs and third-party docs • Interpret policies while analyzing applicant information, property and documentation • Comprehensive understanding of credit underwriting guidelines. Requirements: This role requires a wide variety of strengths and capabilities, including: • Minimum 1 year experience in US Residential Mortgage preferably in Pre UW/ File Set up with excellent knowledge of Income and Asset Guidelines • Excellent customer service and written and verbal communication skills • Detail oriented and excellent organizational skills • Quick learner to keep up with the fast paced mortgage industry • Able to prioritize multiple tasks and manage time • Problem-solver with strong analytical skills • Adheres to directives, procedures, and standards • Ability to work in a paperless environment • Computer proficiency including Microsoft Office Product Suite • Candidates must be available to work outside of normal business hours when necessary • Flexible to work in 24/7 process including night shifts and weekends Years of experience needed • Minimum 1 Year of experience US Residential Mortgage preferably in Pre UW/ File Set up with excellent knowledge of Income and Asset Guidelines Preferred candidate profile ~One way cabs ~Incentives Contact On and Book the Slots: Chethana : 7829336034 Email ID: rivera.chethana@gmail.com
Posted 1 week ago
1.0 - 3.0 years
4 - 6 Lacs
Bangalore Rural
Work from Office
Job Title : Post Closing Location State : Karnataka Location City : Bangalore Experience Required : 1 to 3 Year(s) CTC Range : 4 to 6 LPA + Incentives & Variables Shift: US Shift Work Mode: Onsite Position Type: Permanent Openings: 10 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: Providing Back-Office Support Services to the Financial Services Industry About The Job: A Post closer/underwriter is a financial professional who evaluates the risk involved in loan, mortgage, insurance, or securities applications with a focus on the 4 Cs involves evaluating loan applications based on four key criteria: Credit, Capacity, Collateral, and Capital. Essential Job Functions: Credit Analysis: Review applicants credit histories, including credit scores, payment histories, and outstanding debts. Assess creditworthiness and identify potential risks. Capacity Evaluation: Analyse borrowers income and employment history. Calculate debt-to-income ratios to determine repayment ability. Evaluate stability and consistency of income sources. Collateral Assessment: Appraise the value of the property or asset being used as collateral. Ensure the collateral meets the lenders standards and covers the loan amount. Capital Verification: Verify the borrowers assets and savings. Assess the availability of funds for down payments and reserves. Decision Making: Approve or deny loan applications based on comprehensive risk assessments. Recommend loan terms and conditions. Documentation and Reporting: Maintain detailed records of all evaluations and decisions. Prepare reports summarizing findings and recommendations. Qualifications : Bachelors degree in finance, Accounting, Business Administration and Mathematics or Statistics Minimum 3 years of strong knowledge in US Mortgage Underwriting/Origination Knowledge of the 4 C's (Credit, Capacity, Collateral, and Capital) along with the ability to perform related calculations is mandatory. Should have good knowledge in reviewing the mortgage Documents in depth. Should have strong verbal and written communications. Ability to multitask, take new responsibilities and prioritize work in a deadline intensive environment. Ability to work in a deadline driven, fast paced, high production environment. Preferred Skills: Familiarity with various mortgage loan types. Expertise in reviewing and interpreting various mortgage documents. How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 1 week ago
0.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mortgage( Active/ Default Servicing). >
Posted 1 week ago
2.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing. In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff. POSITION TITLEProcess Associate REPORTING TOTeam Leader REPORTING LOCATIONBangalore WORKING LOCATIONBangalore Job description Proven ability to work on transactional processes related to F&A. Support AP invoice processing and ensure all transactions are completed on time with high accuracy. Ability to work on multiple transactional processes. Create process documents and monitor SLA"™s for supporting projects. Maintain and improve key performance measures. Proactively manage customer issues related to the support requirement. Qualifications Total experience of 2-3 years. Bachelor"™s degree in Commerce. Should have experience in managing Accounts Payable. Should have good logical reasoning and analytical skills. Should have passion to continuously learn and grow. Basic knowledge in MS Office, especially Excel and PowerPoint. Good written and verbal communication. Additional Information What we offer: A launch pad into various senior management opportunities "“ within the many business lines of Eurofins globally "“ or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast growing organization. A chance to become part of a highly motivated international team of professionals.
Posted 1 week ago
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