US mortgage || Bankruptcy || Team Leader

Cognizant

7 - 10 years

0 Lacs

Hyderabad

Posted:22 hours ago| Platform:

Apply

Skills Required

US mortgage Team Leading Bankruptcy Excellent Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Interact with client stakeholders and ensure KPI delivery.
Prepare and review weekly, daily, and monthly reports with clients.
Ensure team members meet productivity and quality targets; recommend corrective actions for underperformers.
Resolve daily operational, administrative, and technical issues.
Manage and respond to client escalations promptly.
Conduct legal research on bankruptcy laws and regulations.
Submit reports accurately and on time.
Review and revise quality and productivity targets monthly.
Ensure completion of all required trainings for self and team; nominate for additional trainings.
Keep management informed of team needs, staffing, and performance issues.
Conduct training for new hires as needed.
Mentor Bankruptcy associates and assist with scheduling, meetings, and training.
Assist associates with escalated accounts and ensure timely resolution.
Be available to assist Bankruptcy associates.
Meet daily productivity metrics.
Perform quality reviews for new hires and existing employees.
Assist with investor, insurer, and client reporting requests.
Act as the point of contact for new hires and existing employees.
Perform additional projects and duties as assigned by management.

Preferred candidate profile

Graduate in any discipline
4-5 years of experience in BPO, specifically in the US Mortgage Bankruptcy domain
Minimum of 2 years in a team handling role
Prioritizing and time management
Planning and organizing skills
Good knowledge of MS Office
Flexibility to work in different shifts
Acceptability by the team
Good written and verbal communication
Knowledge of the US Mortgage Industry, specifically Bankruptcy
Ability to meet goals and deadlines in a fast-paced environment.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.