10 Ucaas Jobs

You will be responsible for driving sales growth within new and existing accounts by identifying new revenue streams, acquiring new clients, and deepening product penetration. This role requires taking complete ownership of driving new order bookings and existing revenue for the business or assigned accounts. Your primary focus will be on achieving sales targets through strategic sales planning, prospecting, relationship building, opportunity identification, deal pursuit, and closures. This position plays a crucial role in shaping operating plans based on the business strategy, with a significant impact on the business unit's overall results. Your key responsibilities will include leading, coaching, and managing a team of senior sales account managers dedicated to enterprise growth across strategic accounts. You will provide strategic direction and mentorship to unlock new revenue opportunities, maximize account potential, and develop go-to-market strategies aligned with business priorities and market dynamics. Additionally, you will be responsible for ensuring strong performance in expanding accounts, penetrating solutions, and engaging customers effectively. Your tasks will involve analyzing business potential, devising sales plans and strategies to grow existing business, developing new revenue streams, and acquiring new clients. Building strong relationships with key stakeholders, establishing connections with decision-makers, influencers, and executive sponsors within client organizations, and managing sales pipelines and revenue forecasts will be essential. You will engage with key customers to understand their requirements and oversee the fulfillment throughout the sales cycle. Moreover, you will drive cross-functional collaboration with technical solutions, bids, commercial, finance, products, service delivery, and operations teams. The ideal candidate for this role should have at least 15-20 years of experience in B2B/enterprise telecom sales and operations, with a proven track record of managing senior account managers in a growth-focused sales environment for 7-10 years. Deep expertise in Voice, UCaaS, CPaaS, and Omnichannel communication solutions is essential, along with strong leadership capabilities to scale enterprise growth effectively. Desired skill sets for this position include experience in sales motion cadence associated with forecasting, SFDC management, and pipeline/funnel build. Extensive experience in cultivating executive relationships with key customer stakeholders and expertise in developing Go-to-Market plans and customer acquisition strategies will be advantageous.,

Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Lead, coach, and drive a team of senior sales account managers focused on enterprise growth across strategic accounts. Provide clear strategic direction and mentoring to unlock new revenue opportunities and maximize account potential. Design and delegate GTM strategies aligned with business priorities and market dynamics. Ensure strong performance delivery on account expansion, solution penetration, and customer engagement. Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. Building sales pipeline and manage sales projections and revenue forecasts. Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. Building account ownership through understanding of customer s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations The role may be an individual contributor or may lead a small team. Minimum qualification & experience 1520 years of experience in B2B/enterprise telecom sales and operations. At least 7-10 years of experience managing senior account managers in a growth-focused sales environment. Deep domain expertise in Voice, UCaaS, CPaaS, and Omnichannel communication solutions . Strong leadership capabilities with a proven track record in scaling enterprise growth. Desired Skill sets Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build Extensive experience in building executive relationships with key customer stakeholders. Expertise in drafting a Go to market plan/ customer acquisition strategy.

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

Salesforce is offering immediate opportunities for software developers who are passionate about creating impactful code that benefits users, the company, and the industry. Join a team of talented engineers to develop innovative features that customers will love, while ensuring the stability and scalability of our CRM platform. The software engineer role at Salesforce involves architecture, design, implementation, and testing to deliver high-quality products. You will have the chance to engage in code review, mentor junior engineers, and provide technical guidance to the team, depending on your seniority level. We prioritize writing maintainable code that enhances product stability and efficiency. Our team values individual strengths and encourages personal growth, believing that autonomous teams lead to empowered individuals who drive success for the product, company, and customers. Responsibilities for Principal, Lead, or Senior Engineers include: - Developing new components in a rapidly evolving market to enhance scalability and efficiency - Creating high-quality code for millions of application users - Making design decisions based on performance and scalability considerations - Contributing to all phases of the software development life cycle in a Hybrid Engineering model - Building efficient components in a multi-tenant SaaS cloud environment - Providing code review, mentorship, and technical guidance to junior team members Required Skills: - Proficiency in multiple programming languages and platforms - 9 to 20 years of software development experience - Domain knowledge in CCaaS/CPaaS/UCaaS - Experience with WebRTC, SIP, and telephony layer protocols - Strong object-oriented programming and scripting language skills - Proficiency in SQL and relational/non-relational databases - Development experience with SAAS applications on public cloud infrastructure - Knowledge of queues, locks, event-driven architecture, and workload distribution - Understanding of software development best practices and leadership skills - Degree or equivalent relevant experience required Benefits & Perks: - Comprehensive benefits package including well-being reimbursement, parental leave, adoption assistance, and more - Access to on-demand training with Trailhead.com - Opportunities for exposure to executive leadership and coaching - Participation in volunteer activities and community giving initiatives For more information on benefits and perks, please visit https://www.salesforcebenefits.com/,

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex). Solid understanding of SIP, VoIP, routing, and telephony basics. Hands-on experience with Zoom Admin Portal. Zoom Phone certification (preferred). Experience with PBX integrations (Asterisk/Cisco) is a plus. 2. Zoom Contact Center Specialist Responsibilities: Design and implement Zoom Contact Center flows, routing, queues, and IVRs. Configure agent skills, hours of operation, and escalation paths. Customize dashboards and real-time analytics. Conduct training for supervisors and agents. Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.). Key Skills: 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.). Hands-on experience with Zoom CC flow builder. Good understanding of ACD, IVR, call routing, and reporting. API/Integration knowledge is a bonus. Zoom Contact Center certification (preferred). Additional Requirements Strong communication and documentation skills. Ability to manage remote clients and projects independently. Available to work in US time zone, preferably 8AM to 4 PM Eastern. Zoom Certifications or any UC/CC certifications will be a strong advantage. Perks & Benefits (Full-Time) 100% remote work Performance-based incentives Certification sponsorship Opportunity to work with global clients

Digital Direction, a renowned leader in the telecom management industry, is seeking a dedicated and experienced Account Manager to join their dynamic team. With a strong focus on providing exceptional services and fostering a collaborative work environment, Digital Direction offers a rewarding opportunity for individuals looking to excel in the telecom industry. As an Account Manager at Digital Direction, your primary responsibilities include preparing agendas for customer calls, conducting effective meetings, and identifying sales opportunities. You will collaborate with internal resources to ensure a seamless customer experience and leverage sales resources to drive impactful opportunities. With a sense of urgency, you will navigate through the sales cycle, maintaining accurate records in Microsoft Dynamics CRM and providing monthly client activity reports. Your role as a Trusted Advisor to clients will be crucial in building and maintaining strong relationships. The ideal candidate for this position should have a minimum of 10 years of sales experience in the telecom/technology sector. Technical proficiency in voice/data/internet applications, communications technology, and network topology is essential. An in-depth understanding of carrier contracts, industry trends, and sales cycles is required. The successful candidate will be self-motivated, results-oriented, and possess strong communication and presentation skills. Experience in selling to large complex Enterprise accounts and the ability to work collaboratively with Operations are key attributes we are looking for. At Digital Direction, we take pride in our team of telecom experts who are dedicated to delivering exceptional service and driving positive outcomes for our clients. If you are a driven sales professional with a passion for the telecom industry and a desire to work in a fast-growing company with lucrative earning potential, Digital Direction is the perfect place for you. Join us in our mission to provide unparalleled telecom management services and make a significant impact in the industry. If you meet the requirements and are ready to take on this exciting opportunity, we invite you to apply and become a part of the innovative team at Digital Direction.,

Role & responsibilities We are seeking a dynamic, results-oriented International Sales Manager to lead the sales efforts for our SMS wholesale business in the global telecom market. This role requires a strong understanding of the SMS wholesale industry, exceptional relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers, aggregators, and businesses. As the International Sales Manager for SMS Wholesale, you will be responsible for managing existing accounts, acquiring new clients, and expanding market presence while ensuring the highest levels of customer satisfaction and profitability. Key Responsibilities: Sales Strategy & Growth: Develop and implement a comprehensive sales strategy for SMS wholesale services in international markets. Identify new business opportunities and drive revenue growth through strategic partnerships, including international carriers, MVNOs, aggregators, and enterprise clients. Establish and maintain long-term relationships with key stakeholders in the telecom industry, including network operators and key decision-makers. Manage the end-to-end sales process, from prospecting to contract negotiation and closure. Client Management & Relationship Building: Act as the primary point of contact for international clients and partners, ensuring effective communication and satisfaction. Monitor client usage, manage expectations, and optimize the customer experience to maintain long-term business relationships. Conduct regular business reviews with key accounts to identify opportunities for upselling and cross-selling SMS-related services. Market Analysis & Reporting: Analyze market trends, competitor offerings, and customer needs to identify new opportunities and adjust sales strategies accordingly. Provide regular reports to senior management on sales performance, pipeline status, market trends, and key account developments. Monitor industry developments related to SMS, messaging technologies (A2P, P2P, RCS, etc.), and regulatory changes impacting the wholesale SMS business. Pricing & Contract Negotiations: Develop competitive pricing models for SMS services tailored to specific regions, market demands, and customer requirements. Lead contract negotiations with international clients, ensuring that all terms align with company policies and business objectives. Collaboration: Work closely with the technical, operations, and customer service teams to ensure smooth delivery of SMS services to clients. Collaborate with marketing teams to create promotional materials and campaigns that enhance customer acquisition and retention. Participate in industry conferences, trade shows, and forums to expand the company's network and represent the company in international markets. Preferred candidate profile Minimum of 5-7 years of experience in telecom sales, with a strong focus on wholesale SMS, A2P messaging, or related messaging services. Proven track record of achieving sales targets and managing key accounts in the telecom or wholesale messaging sector. Experience in international sales, with a good understanding of regional telecom markets, regulations, and competitive landscapes. Knowledge of SMS gateways, routing technologies, and messaging platforms (e.g., SMPP, HTTP, etc.).

. Lead generation through cold calls, acquaintances and social media Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Knowledge of UcaaS / CPaaS industry • Develop alliances and partnership Provident fund

Role & responsibilities The role of the candidate will be of Business Development Manager for Tata Tele Business Product Portfolio ,to sell TATA Tele Internet Leased Line , MPLS ,SDWAN ,PRI / SIP ,Cloud Telephony , UCAAS , WhatsApp for Business , MS Office 365, AZure Cloud in Corporate Customers , Small and Medium Business , Candidate will have to do New Lead Generation ,managing Accounts assigned by the company for more revenue, The BDM will be responsible to run sales campaign ,visiting customers ,cold calling ,meeting Customers for closures and for achieving the sales targets.Regularly submission of Sales reports to the reporting head Preferred candidate profile Candidate should be of Age less between 35 years to 42 years ,should be able to communicate in English ,Marathi and Hindi. The candidate should be living in Mumbai ,Mumbai Suburbs,Thane,Navi Mumbai. The candidate should be from Telecom Sales Background with Minimum 5 years of Field Sales Experience of selling Telecom products to customers in SMB or corporate segment Perks and benefits Incentives against achieving Monthly sales targets ,Medical Insurance, Travel allowance as per the company policy,5 days work from office and field ,saturday work from home or if customer requests for a meeting ,then to meet customer as per the requirement.

Key Result Areas/Accountabilities Budgeting Strategy and forecasting Fiscal budget forecasting for Core based on inputs from various stakeholders viz. Business, Marketing, COG, Radio Planning and Enterprise. Long Range Planning (LRP), annual and quarterly capex budgeting strategies for Core domain. Capex budget finalisation for the year, present annual budgets to CXOs. Review budget requests for approval. Prioritization and allocations based on criticality across sub domains and circles. Finalisation of capacity, coverage targets, KPIs, deliverables for Core. Forecast future budget needs and quarter-wise refresh cycles. Interfacing with the finance team for available budget and further execution. Budget control and cost efficiency Regular monitoring of budget release v/s spend. Post budget approval, execution of budget - involvement in various stages of execution, resolving issues in the process, managing budget shortfalls. Estimate QoQ capex savings due to various cost-effective measures in coordination with cross functional teams. Monitoring reusability of inventory Ensure cost effective network solution Core Competencies, Knowledge, Experience Technical Skills Network Understanding: A solid grasp of telecommunications networks, especially mobility network (2G/4G/5G) Core and cloud networks. A thorough understanding of cloud infrastructure and various enterprise solutions like CPaaS, U/CCaaS, IoT, SIP Trunking, SDWAN, Private 5G etc. Data Analysis: Proficiency in data analysis tools (e.g., Excel, Python) to extract insights from large datasets. Technical Writing: Ability to create clear and concise documentation, reports, and presentations. Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues. Technical Tools: Extensive experience in leveraging MS Office Suite (Excel, PowerPoint, Word) and SAP for data analysis and reporting, Soft Skills Communication Skills: Effective written and verbal communication skills to convey complex technical information to both technical and non-technical audiences. Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and report generation. Schedule Management: Ability to prioritize tasks and meet deadlines efficiently. Adaptability: Flexibility to adapt to changing business requirements and technological advancements. Must have technical / professional qualifications Engineering Graduate. Any industry grade certifications in Telecom Network, SAP are good to have. Years of Experience Min 6 Years