Travel operations & sales executive

As a Travel Operations & Sales Executive at Finder.co, you will play a crucial role in managing our travel operations and driving business growth through exceptional client engagement and conversion. With a focus on providing hassle-free travel experiences, we are dedicated to redefining the way people explore destinations. Your responsibilities will include identifying and contacting potential leads through various channels, such as phone, email, and social platforms. You will be tasked with converting inquiries into confirmed bookings by delivering persuasive communication and tailored travel solutions. Building and nurturing strong client relationships to foster repeat bookings and referrals will also be a key aspect of your role. In terms of operations management, you will be responsible for coordinating end-to-end travel operations, including bookings, vendor confirmations, itinerary management, and on-ground support. Collaborating with suppliers, transport partners, and accommodation providers to ensure the seamless execution of travel plans will be essential. Additionally, monitoring booking pipelines, handling cancellations, and managing last-minute changes will fall under your purview. Delivering a superior client experience is paramount. You will need to provide detailed travel information, cost breakdowns, and destination insights to clients. Timely communication and updates before, during, and after travel are imperative. Resolving operational and customer issues promptly and with empathy is a crucial part of maintaining high levels of client satisfaction. To drive business growth and strategy, you will work with the team to develop promotional offers and campaigns aimed at boosting sales. Analyzing booking trends and customer feedback to enhance service delivery will be an ongoing focus. Collaboration with marketing and digital teams for lead generation activities is also expected. Key requirements for this role include a Bachelor's degree in Tourism, Hospitality, Business, or related fields, along with at least 3 years of experience in travel sales or operations. Excellent communication and negotiation skills in English, Hindi, and additional regional languages are advantageous. Strong organizational and multitasking abilities, a customer-first attitude, and proficiency in CRM tools, travel booking platforms, or Excel/Sheets are essential. This is a full-time, permanent position with benefits such as cell phone reimbursement, paid sick time, paid time off, performance bonuses, and yearly bonuses. If you are passionate about travel, client engagement, and business growth, we invite you to join our dynamic team at Finder.co.,