Posted:1 week ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members when necessary. Desired Candidate Profile 0-1 year of experience in BPO voice process (domestic calling) or similar industry. Strong communication skills with excellent verbal fluency in English language. Ability to work on inbound processes, including handling multiple calls simultaneously. Basic knowledge of computer applications such as MS Office Suite (Word, Excel). Willingness to learn new technologies and adapt quickly.
Transcom
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