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3.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Overview: As a Fraud Analyst, you will be responsible for investigating and resolving customer complaints related to missing, delayed, or misrouted packages. You will be working as an individual contributor. You will be reviewing the customer complaints and identifying scam behavior basis evidence supplied by the customer, delivery confirmation from logistics partner and your skills on open-source intelligence. You will be entrusted with a decision making on whether the complaint is genuine, and which warrants a refund from the company to the client. Your role is crucial in maintaining customer trust by ensuring transparency and efficient resolution of order issues. Job Description: Analyze and investigate customer reports of missing or delayed packages, identifying patterns and root causes. Utilize internal tracking systems, open searches, evidence shared by logistics partner and data analytics tools to detect scam behavior and decide on the veracity of the report filed by the customer. Collaborate with internal teams and external logistics partners (e.g., carriers, fulfillment centers) to track down orders and resolve issues. Escalate critical or unresolved issues to management or other relevant departments, ensuring prompt action. Identify and recommend process improvements to reduce the volume of lost or delayed packages, contributing to a smoother customer experience. Maintain accurate records of all investigations and resolutions, ensuring a robust audit trail. Qualifications: Education: Any bachelor's degree, but relevant work experience will be preferred. Experience: 3-4 years in customer service, logistics, or supply chain roles, particularly in online retail or e-commerce. Skills: Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Proficiency in logistics software, customer service platforms (e.g., Zendesk, Salesforce), and data analytics tools. Ability to work under pressure and meet tight deadlines. Customer-focused with a high degree of empathy and patience. Willingness to work night shifts is desirable. Key Performance Indicators (KPIs): Resolution time for missing order inquiries. Customer satisfaction (CSAT) scores related to order investigation cases. Percentage reduction in lost or delayed packages. Efficiency of escalation and resolution processes. Sutherland never requests payments or Favours in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.com
Posted 1 week ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR OM-99003 45707(Whatsapp OR Call) Email ID - omprasad@thejobfactory.co.in
Posted 1 week ago
1.0 - 4.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Transaction Monitoring /AML/ SAR/ SAL UPTO 8.LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR PAVITHRA -9538878908 Email ID pavithrat@thejobfactory.co.in
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Sameera-9900975043(Whatsapp OR Call) Email ID sameera @thejobfactory.co.in
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Nivetha @ 9035369666 Email ID nivetham @thejobfactory.co.in
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Hiring for Transaction Monitoring Bangalore Location No notice 5 days work 2 week off US Rotational shift & Off 1 way transport Salary-Max 7lpa (30%hike based on last salary) Call HR Nivetha @ 9035369666 Nivetham@thejobfactory.co.in
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Gayathri-9538878905(Whatsapp OR Call) Email ID gayathri @thejobfactory.co.in
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Hiring KYC Analyst- International Banking Min 1 yr Experience in KYC Compliance Work location: Chennai Should have Good communication Graduation mandatory 5 days working Salary 5.5 lpa Rotational Shift & Rotational Off. Call Ancy 9487577302 . Required Candidate profile Candidate should have minimum 1 yr Experience in International KYC KYC Monitoring/Transaction monitoring is mandatory Immediate joiners preferred Refer your Friends & Colleagues
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
Urgent Hiring for KYC analyst- US Process Location Chennai Min 1yr Experience in KYC/AML International Candidate should have experience in International KYC/ AML Graduation mandatory Salary up to 5 lpa Call Ancy 9487577302 to apply Required Candidate profile Immediate joiners only preferred Walkin interview Candidate should have minimum 1 yr experience in International process (Aml ,Kyc and Transaction monitoring) 5 days working with 2 way cab
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Hiring for Transaction Monitoring Bangalore Location No notice 5 days work 2 week off US Rotational shift & Off 1 way transport Salary-Max 7lpa (30%hike based on last salary) Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Multinational organization Fraud analyst / KYC / Onboarding / Aml Location - Gurgaon Shift - USA SHIFT Salary - KYC max 5LPA and Fraud Analyst Max 7Lpa + other perks and benefits cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call WhatsApp 7678572840 (Kashis) 9997196123 (Saloni) 9147047909 (Abhishek)
Posted 1 week ago
2.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Greeting from KVC CONSULTANTS LTD. Hiring now for AML/KYC & FRAUD INVESTIGATION Role for Gurgaon location. Job Description AML/KYC Eligible - Graduates Salary - upto Rs 37k ctc Minimum 2 year of International AML/KYC exp required. 5 Days Working Cabs Available FRAUD INVESTIGATION Eligible - Graduates Salary - Upto Rs 37K CTC Minimum 2 yeas of FRAUD INVESTIGATION exp required 5 Days Working Cabs Available Perks & Benefits Interested Candidates can Call or Whatsapp resume. Simran : 9821182647 Riya : 9628373761 Mehvish : 9628373766 Not for candidates pursuing graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES#3
Posted 1 week ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Urgent Hiring for Fraud Analyst Experience- Minimum 6 Months on paper exp as a AML Analyst OR Fraud Analyst Undergraduate can apply. Shit- 24/7 , Any 9 hours, Package - 4.5 Lpa Immediate joiners. connect on HR Arti 9522754537 Required Candidate profile Excellent communication is required 1 year experience is compulsory in banking ( AML,KYC,FRAUD ANALYST) undergraduate and graduate both can apply
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Shruthi-9008812627(Whatsapp OR Call) Email ID shruthic @thejobfactory.co.in
Posted 1 week ago
10.0 - 16.0 years
14 - 20 Lacs
Gurugram
Work from Office
In these roles, you will be responsible for: Support the accomplishment of all contracted service level targets/agreements. Assist in daily, weekly, and monthly quality assurance activities. Provides day-to-day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management. Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner. Oversee daily branch operations, including transactions, customer interactions, and cash handling. Identify and mitigate potential risks, ensuring compliance with banking regulations and policies. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency. Experience Needed Banking Experience: Typically, 10-12 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have managed AML Process for a minimum of 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.
Posted 1 week ago
12.0 - 18.0 years
14 - 20 Lacs
Gurugram
Work from Office
In these roles, you will be responsible for: Support the accomplishment of all contracted service level targets/agreements. Assist in daily, weekly, and monthly quality assurance activities. Provides day-to-day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management. Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner. Oversee daily branch operations, including transactions, customer interactions, and cash handling. Identify and mitigate potential risks, ensuring compliance with banking regulations and policies. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency. Experience Needed Banking Experience: Typically, 10-12 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have managed AML Process for a minimum of 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.
Posted 1 week ago
1.0 - 6.0 years
2 - 3 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Urgent Hiring For Anti Money Laundering (AML} /Fraud Investigation Experience- Minimum 6 Months on paper exp as a AML/KYC/Fraud Undergraduate can apply. Shit- 24/7 , Any 9 hours, Salary - 29 k Immediate joiners. connect on 9713451996 Required Candidate profile 6 month of experience preferred in "Anti money laundering" field. Excellent verbal and written communication Problem-solving and time management skills Immediate joiners only
Posted 1 week ago
1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Immediate Joining for KYC profile Bangalore location 5 days work 2 week off 1 way cab Rotational shift & off No Notice Permanent Role Call HR Raksha@9900969073 raksha@thejobfactory.co.in
Posted 1 week ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call HR Sameera-9900975043 (Whatsapp OR Call) Email ID - sameera@thejobfactory.co.in
Posted 1 week ago
1.0 - 6.0 years
2 - 6 Lacs
Bengaluru
Work from Office
KYC / AML / CDD/ EDD(Non-Voice) Location: Nagavara | US Shifts | Rivera Manpower Services CONTACT Swathi 8884496983 swathi.rivera@gmail.com Rivera Manpower Services (Do send me you CV on whatsapp if the line is busy) Dear Candidate, We are excited to invite you to explore a rewarding opportunity with one of our esteemed clients in the banking domain for the position of: KYC / AML Transaction Monitoring & Fraud Analyst CDD & EDD Process (Non-Voice Process | US Shifts | Nagavara) Role Highlights: Domain: Banking & Financial Services Process: Non-Voice Focused on KYC, AML, Transaction Monitoring, CDD, and EDD Shift: US Shifts (Night Shift) Work Days: 5 Days Working | 2 Days Rotational Off Work Location: Nagavara, Bangalore Perks & Compensation: Salary: Up to 6 LPA Incentives: Attractive monthly incentives based on performance Commute: One-way cab facility (up to 20 km radius) Growth: Opportunity to work with a global BFSI leader Interview Process: Candidates will undergo 2 rounds of assessment: Written Assessment Minimum required score: 42 Operations Round Focus: Analytical ability, process knowledge, and domain expertise Your Profile: We're looking for analytical minds with 1 years of experience in KYC, AML, Fraud Analysis, or Transaction Monitoring, ideally from a banking / financial domain. Next Steps: If this sounds like your next career move, please contact: Swathi 8884496983 swathi.rivera@gmail.com Rivera Manpower Services
Posted 1 week ago
5.0 - 8.0 years
3 - 8 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Investigation of fraud cases identified during transactions monitoring and reported through other internal channels. Timely reporting of payment fraud cases to Banking regulators i.e. NPCI, RBI. Liaisoning with internal and external stakeholders for dispute related investigation/enquiry. Recovery of fraudulent transaction amount by coordinating with peer banks/merchants/wallets. Handling, actioning & responding to notices/complaints received from LEAs, regulators and external stakeholders. Actioning and timely closure of Cyber Police Complaints assigned on Cyber Police Portal. Monitoring of real time transactions for fraudulent transactions and money mules and taking appropriate action to minimize such activity. FRM rule modification basis the fraud trends to avoid false positive alerts, Understanding fraud trends and timely implementation of prevention plans. Identifying errors, suggesting and implementing developmental changes in applications/process for smooth functioning of FRM. Investigation of fraud cases identified during transactions monitoring and reported through other internal channels. Timely reporting of payment fraud cases to Banking regulators i.e. NPCI, RBI. Liaisoning with internal and external stakeholders for dispute related investigation/enquiry. Recovery of fraudulent transaction amount by coordinating with peer banks/merchants/wallets. Handling, actioning & responding to notices/complaints received from LEAs, regulators and external stakeholders. Actioning and timely closure of Cyber Police Complaints assigned on Cyber Police Portal. Monitoring of real time transactions for fraudulent transactions and money mules and taking appropriate action to minimize such activity. FRM rule modification basis the fraud trends to avoid false positive alerts, Understanding fraud trends and timely implementation of prevention plans. Identifying errors, suggesting and implementing developmental changes in applications/process for smooth functioning of FRM. Preferred candidate profile Graduate in any stream Min 5 years exp in transaction monitoring/fraud investigation. Possess knowledge of FRM function, chargeback, investigation and functioning of other departments of banks. Should have knowledge of banking applications like FRM tool, VRM, CRM and transactions triggers. Able to work independently under pressure. Should be alert, disciplined & vigilant. Team leading quality.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Requirements: Minimum 1 year of experience in Transaction Monitoring and KYB processes. Graduate in any discipline (mandatory). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in US shifts . Immediate joiners preferred.
Posted 1 week ago
1.0 - 6.0 years
1 - 6 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: Conduct thorough reviews and investigations on customer transactions to identify suspicious activities Perform enhanced due diligence (EDD) and customer due diligence (CDD) processes to mitigate risks Ensure compliance with AML (Anti-Money Laundering) regulations and banking standards Maintain accurate and up-to-date documentation for all investigations Collaborate with internal teams to escalate suspicious activities as per protocols Ensure timely completion of all assigned cases while meeting quality standards Desired Candidate Profile: Minimum 1 year of relevant experience in KYC, Transaction Monitoring, EDD, or CDD Strong understanding of financial crime risk management and compliance Excellent analytical skills with attention to detail Strong communication skills with the ability to prepare clear and concise reports Immediate joiners preferred
Posted 1 week ago
2.0 - 6.0 years
2 - 6 Lacs
Bengaluru, Karnataka, India
On-site
Eligibility Criteria: Minimum 2 years of hands-on experience in Transaction Monitoring / EDD / AFC processes Background in international BPO is mandatory Strong knowledge of AML guidelines, red flag indicators, and risk-based analysis Must have worked on high-risk alerts, customer due diligence, and suspicious transaction patterns Excellent verbal and written communication skills Open to working in night shifts (US Shifts) Key Responsibilities: Perform Enhanced Due Diligence (EDD) and investigate suspicious transactions Monitor customer transactions for red flags and escalate as per guidelines Analyze data, transaction history, and customer profiles to detect anomalies Prepare detailed investigation reports and file SARs/STRs where required Adhere to global AML compliance regulations and internal procedures Collaborate with internal stakeholders to resolve and close high-risk alerts
Posted 1 week ago
1.0 - 6.0 years
1 - 6 Lacs
Bengaluru, Karnataka, India
On-site
Description We are seeking a detail-oriented KYC/AML Analyst to join our team in India. The successful candidate will be responsible for conducting KYC checks, performing AML investigations, and executing Enhanced Due Diligence (EDD) for high-risk clients. This role is vital for ensuring compliance with regulatory requirements and safeguarding our organization against financial crimes. Responsibilities Conduct thorough Know Your Customer (KYC) checks to verify customer identities. Perform Anti-Money Laundering (AML) investigations and report suspicious activities. Execute Enhanced Due Diligence (EDD) for high-risk customers and transactions. Maintain compliance with relevant regulations and internal policies. Collaborate with various teams to gather and analyze customer information effectively. Keep abreast of changes in KYC, AML, and regulatory requirements. Prepare and present detailed reports on findings and recommendations to management. Skills and Qualifications 1-6 years of experience in KYC, AML, EDD, or CDD roles. Strong understanding of KYC and AML regulations in India. Proficient in conducting risk assessments and due diligence processes. Excellent analytical and problem-solving skills. Detail-oriented with strong organizational abilities. Ability to work under pressure and meet deadlines. Strong communication skills, both written and verbal. Familiarity with KYC/AML software and tools is a plus. Bachelor's degree in Finance, Business, Law, or a related field is preferred.
Posted 1 week ago
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