Title Workforce Enablement Manager

The Workforce Enablement team provides data, analytics, and resource management services to ensure Customer Operations staffing levels are appropriate for the business needs. As the Manager of Workforce Enablement, you will offer actionable insights to the business delivery teams, covering forecasting & planning, productivity, headcount tracking, and dashboarding. This pivotal role serves as the primary liaison between Customer Operations, Human Resources, Finance, Talent Acquisition, and the Operational Excellence team. Your responsibilities will include developing detailed resource models to showcase headcount utilization and the necessity for major CO delivery team functions. Collaboration with Finance is essential to align with budget implications, while working with HR to plan for recruitment needs and with L&D to coordinate the training process. Additionally, partnering with HR and finance to drive Customer Operations location strategy is a key aspect of the role. In terms of headcount reporting & analytics, you will be responsible for tracking the recruitment pipeline, BusinessCase headcount, BPI resource/efficiency outcomes, and producing detailed resource plans for each CO Function. Productivity tracking is another critical area where you will provide robust measures of efficiency/productivity for each major business delivery team function. Stakeholder engagement is a significant part of the role, requiring close collaboration with Customer Operations team, HR, and Finance partners to ensure that Workforce Planning aligns with business needs. You should be capable of creating and maintaining internal controls, setting benchmarks, providing feedback on performance data, and suggesting recommended actions. Moreover, developing and producing performance information to inform, engage, and influence various levels of operational management is crucial. As a Manager, you will coach, train, and evaluate Workforce Planners to build capacity plans and create a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teams. Dashboarding & reporting of capacity plans will also be under your purview. Key behaviors expected in this role include adopting a pragmatic, flexible, and responsive approach, prioritizing critical tasks while managing competing demands, maintaining constructive working relationships with stakeholders, and gathering business and technical requirements. Qualifications for this position include 5+ years of experience leading a workforce management program, exceptional communication and stakeholder management skills, experience in a complex global matrix environment, and a deep understanding of workforce planning tools and methodologies. Joining LSEG means being part of a dynamic organization across 65 countries that values individuality and encourages a collaborative and creative culture. As part of this team, you will play a critical role in re-engineering the financial ecosystem to support sustainable economic growth. LSEG offers a range of tailored benefits and support, reflecting its commitment to employee wellbeing and development.,