Title Domain Lead

As a Domain Lead in Global Operations at HSBC, your primary responsibility will be to respond to queries from regions, countries, and businesses, assisting in issue remediation and solution design. You will serve as a trusted partner engaging positively with various stakeholders, including Business, DBS, IT, FCC, and Screening processes. Collaboration is key as you liaise closely with Group Financial Crime Compliance, IT, and other teams to ensure effective management and collaboration. Building and maintaining relationships with regional and in-country teams is essential, fostering transparent communication and teamwork for quick issue resolution. Your role will involve providing strategic guidance to drive a culture of service excellence aligned with organizational goals, enhancing customer journeys. Managing stakeholder relationships within the Business and Operations, you will eliminate roadblocks and maintain high operational standards for outstanding service quality to internal and external clients. Empowering your team to excel, you will drive business service objectives by fostering an inclusive culture that encourages collaboration and diverse perspectives to shape HSBC's future. To excel in this role, you should possess a strong risk identification ability, expertise in controls management, and a diligent work ethic to address hidden risks. Operational and technical knowledge of HSBC Universal Banking (HUB) is crucial, along with self-drive and the capacity to work effectively under pressure. Join HSBC to make a real impact and discover the value you bring to the organization. Your contributions will play a significant role in enabling business growth, fostering thriving economies, and helping individuals achieve their aspirations. Your application data will be handled in line with HSBC's Privacy Statement. For more information, visit our website.,