Ticketing Executive - US Process

COMPANY NAME – I2A Technologies

LOCATION – Gurgaon, Sector - 18

OFFER CTC – Maximum 35 K

PROCESS – US International

INDUSTRY - Leisure, Travel & Tourism

EMPLOYMENT TYPE - Full-time

About Us:

i2a Technologies is a conglomerate that aims to provide business solutions through the use of technology. As the leaders in innovation, we boast about a strong global outreach that continues to expand with time. We work to connect travel with the evolving technology in a fast-paced world. In-house developed travel bookings platform. No involvement of the third party. Transparent and reliable business processes.

Job Summary

We are looking for an experienced and detail-oriented Ticketing Executive to join our travel operations team, supporting clients based in the United States. The ideal candidate will be responsible for managing flight bookings, ticket issuance, reissuance, cancellations, and providing travel-related customer support for a US-based clientele.

Key Responsibilities

· Handle air ticket issuance, reissuance, exchanges, and cancellations using GDS (Sabre or Galileo).

· Coordinate with airlines and consolidators for fare rules, PNR changes, and waivers.

· Manage booking modifications as per client requests and ensure accuracy in ticketing.

· Provide support to customers via calls, chats, and emails during US hours.

· Monitor PNR queues and ensure timely ticketing to avoid auto cancellations.

· Interpret fare rules and penalties for refunds or reissues accurately.

· Maintain detailed records of all transactions and communication logs.

· Work closely with the sales and customer service teams to ensure seamless travel support.

Requirements

• Minimum 1–3 years of experience in air ticketing within the travel industry.
• Proficiency in at least one major GDS system (Sabre, Galileo).
• Strong knowledge of international fare rules and airline policies.
• Excellent communication skills (spoken and written English).
• Attention to detail and ability to work under pressure.
• Knowledge of US travel market, geography, and visa rules is a plus.

Work Environment

· Fast-paced, customer-focused, and deadline-driven.

· Requires flexibility in work hours, including weekends and holidays based on business needs.

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance

Location:

• Gurugram, Haryana (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

Speak with the employer
+91 9654101572