Ticketing Executive

Job Description

Company Description My Travel Way is a leading brand in the Travel Industry in India, specializing in tailor-made holidays to various destinations. The company is committed to providing high-quality travel solutions that exceed customer expectations, with a focus on Corporate & Business Tours. Services offered include hotel bookings, air tickets, bus tickets, travel insurance, and customized package tours. Role Description This is a full-time on-site role as a Ticketing Executive located in Ahmedabad. The Ticketing Executive will be responsible for ticket sales, communication with customers, providing excellent customer service, making reservations, and driving sales for travel packages. Key Job Responsibilities: Handle domestic flight bookings through GDS (Amadeus/Galileo) or airline websites Issue, reissue, and cancel tickets as per client requirements Check fare rules, rescheduling policies, and cancellation charges Coordinate with clients for itinerary confirmation and travel preferences Share competitive fare options, routes, and airline schedules Maintain accurate and updated booking records and invoices Handle urgent travel requests and resolve travel-related issues promptly Provide excellent customer service via phone, email, and WhatsApp Required Skills & Qualifications: Graduate (any stream); preference to candidates with Travel & Tourism diploma Familiarity with airline portals, GDS systems (Amadeus, Galileo), and domestic travel norms Good verbal and written communication in English and Hindi Basic computer knowledge – MS Office, Internet, Email High attention to detail, customer handling, and problem-solving ability What we Offer: Friendly work environment with growth opportunities On-the-job training for freshers Employee travel discounts Incentives for high performance