Territory Service Manager

Job Description

Responsible for timely completion of Installation and commissioning. Develop customer relationships for long term engagements. Concentrate on Growth and Profitability to the organization. Servicing and Installation of Material testing machines Like Universal testing machine, Hardness Testing machine etc. Assist sales team for pre-sales technical and product demonstrations. Assist the team to ensure on-time product/solution delivery to the customers. Thorough with the product/system specifications and its applications, Operation and Repair Develop a working knowledge of the market trends; demand and competition Book AMC and Spare orders from the customers and involved in the complete documentation for process Update knowledge in accordance to the latest technology in the market and NABL Focus on spares/AMC selling and profitability of the organization Timely Collection of payments and keep an eye on the dues from the customers Interact with Principals for solving the problems Responsible for timely booking the orders and Maintaining the data related to AMC and customer base. Key Competencies: Should know about technical specifications and functioning of the product. . Prefer to have clear knowledge about and use of computers Must be technically sound on Basics of electronics, and basics of networking. Should be able to provide onsite support to customer for emergency calls Telephonic and email support towards reported calls Behavioral: Customer orientation People orientation Business orientation Operational effectiveness Personal effectiveness Decisiveness Team working