Telus Digital|| Customer Service & Technical Support Voice Profile

Role & responsibilities 1. Analyze and solve customer queries through calls. 2. Queries would be more over related to internet troubleshooting of Wifi or mobile services. 3. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead. 4. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately. 5. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers. 6. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. 7. Provide splendid customer services to customers in a friendly and courteous manner at all times. 8. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. 9. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. Please connect with Neeraj@8285244315 for more details. Preferred candidate profile 1. Should possess excellent verbal and written communication skills. 2. Should be customer oriented and team 3. Freshers/Experienced can apply(0-2 yrs). 4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR) 5 Candidates should be okay with the Work from Office role. 6. Should be comfortable with night shifts. 7. Graduate/Post Graduates can apply(UG not eligible). Please connect with Neeraj@8285244315 for more details. Perks and benefits 1. Annual Package would be 3.2 LPA-4.75 LPA. 2. Cab Facilities. 3. Medicare Facility(free online consultation with Doc)