Telesales Executive

Key Responsibilities

• Lead Generation and Prospecting:
• Identify and contact potential clients (businesses or individuals) to pitch IT products/services such as software solutions, cloud services, IT consulting, cybersecurity, or managed IT services.
• Research and build a database of prospective clients using CRM tools, online directories, or referrals.
• Qualify leads by assessing their needs, budget, and decision-making authority.
• Cold Calling and Outbound Sales:
• Make outbound calls to prospective clients to introduce the company’s IT offerings.
• Deliver tailored pitches to explain how the company’s solutions (e.g., software, SaaS, IT infrastructure) meet client needs.
• Handle objections, answer queries, and build trust to convert prospects into leads or clients.
• Client Relationship Management:
• Follow up with leads through calls, emails, or other communication channels to nurture relationships.
• Maintain regular contact with existing clients to upsell or cross-sell additional IT products/services.
• Ensure client satisfaction by addressing concerns or escalating issues to the appropriate team.
• Product/Service Knowledge:
• Develop a deep understanding of the company’s IT offerings, including software features, technical specifications, pricing, and competitive advantages.
• Stay updated on industry trends, emerging technologies, and competitor offerings to articulate value propositions effectively.
• Sales Target Achievement:
• Meet or exceed daily, weekly, or monthly sales quotas set by the company.
• Track and report call outcomes, lead conversions, and sales progress using CRM software (e.g., Salesforce, HubSpot).
• Data Management and Reporting:
• Record all interactions, client details, and feedback in the CRM system.
• Generate reports on call activities, lead status, and sales performance for management review.
• Collaboration with Teams:
• Work closely with the sales, marketing, and technical teams to align on campaigns, product updates, and client requirements.
• Provide feedback from prospects to help refine marketing strategies or product offerings.
• Customer Support and Issue Resolution:
• Address basic customer queries about IT products/services or direct them to technical support teams for complex issues.
• Ensure a positive customer experience to enhance brand reputation.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication to engage clients effectively and explain technical concepts in simple terms.
• Sales Acumen: Strong persuasion and negotiation skills to close deals and handle objections.
• Technical Knowledge: Basic understanding of IT products/services (e.g., software, cloud computing, cybersecurity) to communicate their benefits.
• CRM Proficiency: Familiarity with tools like Salesforce, Zoho CRM, or HubSpot for managing leads and tracking sales.
• Interpersonal Skills: Ability to build rapport and maintain long-term client relationships.
• Time Management: Ability to prioritize tasks and manage high call volumes efficiently.
• Education: Typically requires a high school diploma or bachelor’s degree (preferably in IT, marketing, or business); relevant experience may substitute for formal education.
• Experience: Prior experience in telemarketing, sales, or customer service is preferred, especially in the IT sector.

Tools and Technologies

• Email and communication platforms (e.g., Outlook, Gmail)
• Spreadsheets and reporting tools (e.g., Excel, Google Sheets)
• LinkedIn or other platforms for lead generation

Work Environment

• Office-Based : Telemarketing executives may work from an office.
• High-Pressure Role: The role often involves meeting strict sales targets and handling rejection from prospects.
• Team-Oriented: Collaboration with sales and marketing teams is common to align strategies and campaigns.

Challenges

• Handling frequent rejections from prospects.
• Meeting aggressive sales targets and KPIs.
• Staying motivated in a repetitive, high-pressure role.
• Keeping up with rapidly evolving IT products and industry trends.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 07/07/2025
Expected Start Date: 10/07/2025