Telephone Operator

Job Description

Key responsibilities: - Handling the incoming and outgoing calls Respond promptly and professionally to incoming calls. Understanding the purpose of the call and handing over the call to the concerned person Answer questions / provide assistance about the organization to the clients such as business hours, location, and services. Cross verifying and maintaining the reports on a daily basis Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM Ensuring the call back calls are connected in the specified time Report equipment issues or malfunctions without delays to the admin department Training the new joiners on telephone etiquettes Maintaining the decorum in the telephone department Escalate complaints or concerns to higher authorities when required Provide basic and accurate information to the clients Ensuring the client’s entries are accurately entered into the system Any other work assigned by the organization depending on the nature of work