Telecaller

Job Summary:We are seeking a persuasive and customer-focused Telecaller to handle inbound and outbound calls, promote our products/services, resolve queries, and build strong relationships with customers. The ideal candidate will have excellent communication skills, patience, and a positive attitude. Key Responsibilities:Make outbound calls to potential customers and explain products/services. Answer incoming calls from customers and address their inquiries. Maintain and update customer databases with accurate information. Follow up with leads to generate sales or gather feedback. Handle complaints professionally and escalate issues when needed. Meet daily/weekly/monthly call and conversion targets. Keep records of calls and sales and note useful information. Work closely with sales or customer service teams to ensure quality service delivery. Requirements:High school diploma or equivalent; bachelor’s degree is a plus. Proven experience as a telecaller or similar role is preferred. Excellent communication and interpersonal skills. Ability to handle rejection and remain calm under pressure. Basic knowledge of CRM software or call center equipment. Fluency in [specify languages, e.g., English, Hindi, regional language]. Preferred Skills:Sales or customer service background. Multilingual abilities. Strong persuasion and negotiation skills. Time management and organizational skills.