Telecaller

Job Description: Telecaller

Job Title: Telecaller / Telesales Executive

Department: Sales / Customer Service / Marketing

Reports to: Team Leader / Sales Manager

Job Summary

We are seeking an enthusiastic and energetic Telecaller to join our Sales/Marketing/Customer Service team. As a Telecaller, you will be responsible for reaching out to potential customers over the phone, explaining our products or services, and generating leads or sales. The ideal candidate will be an excellent communicator with a persuasive and friendly approach, capable of understanding customer requirements and closing sales.

Key Responsibilities and Duties

• Make outbound calls to prospective customers from a given database or list.
• Clearly and effectively communicate information about our products/services.
• Understand customer needs and requirements and pitch relevant products/services.
• Answer questions about products or the company accurately and professionally.
• Generate sales leads and set up appointments for the field sales team.
• Achieve daily, weekly, and monthly targets for calls and sales.
• Maintain a detailed and accurate record of all calls, customer details, and follow-up activities in the CRM system.
• Follow communication scripts and guidelines provided by the company.
• Handle customer grievances and objections with patience and professionalism, escalating issues to the supervisor when necessary.
• Conduct market research and surveys as required.
• Stay updated on product knowledge and company offerings.

Required Qualifications and Skills

• Education: 12th PASS/ Graduate
• Experience: Proven experience as a Telecaller, Telesales Representative, or in a similar sales/customer service role. Freshers with excellent communication skills are also encouraged to apply.
• Communication Skills: Exceptional verbal communication and listening skills in [mention languages, e.g., English, Hindi, etc.].
• Persuasion Skills: Ability to persuade, influence, and negotiate effectively.
• Resilience: Ability to handle rejection and remain calm and professional under pressure.
• Interpersonal Skills: A friendly, patient, and engaging personality.
• Technical Skills: Proficient in using computers and familiar with CRM software (e.g., Salesforce, Zoho) and MS Office (especially MS Excel).
• Goal-Oriented: Self-motivated with a results-driven approach.

Desired Skills (Optional - Good to Have)

• Experience in the [mention your industry, e.g., Real Estate, Insurance, IT, Education] sector.
• Multilingual abilities.
• Proven track record of successfully meeting sales quotas over the phone.

Work Environment

• This is an office-based role.
• Working hours: 9:30 AM to 6:30 PM, Monday to Friday.
• The role involves spending long hours on the phone.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person