Technology Support Engineer

15 - 20 years

4 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Project Role :
Technology Support Engineer

Project Role Description :
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Broadcasting Media

Good to have skills :
NAMinimum
2 year(s) of experience is required

Educational Qualification :
15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components. Your typical day will involve ensuring operational stability, collaborating with vendors, and contributing to the creation and implementation of Requests for Change. You will also update knowledge base articles to enhance troubleshooting effectiveness, making a significant impact on the overall service management process.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency.- Engage in continuous learning to stay updated with industry trends and best practices. Professional & Technical
Skills:
  • - Must To Have

    Skills:
  • Proficiency in Broadcasting Media.- Strong analytical skills to troubleshoot and resolve technical issues effectively.- Experience with incident management systems and service desk tools.- Ability to collaborate with cross-functional teams to enhance service delivery.- Familiarity with change management processes and best practices.
    Additional Information:- The candidate should have minimum 2 years of experience in Broadcasting Media.- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
    15 years full time education
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