Technology Business Services Senior Manager

About this role:

Wells Fargo is seeking a Technology Business Services Senior Manager to drive the technology automation strategy and delivery of complex global projects for the Chief Technology Office. This role will be a key enabler of advancing automation, efficiency and innovation across delivery, while elevating regional visibility.

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk
• Engage and influence stakeholders, internal partners, and peers associated with the functional area or who are affected by its outcomes
• Identify and recommend opportunities for process improvement and risk control development within Technology Business Services by utilizing research and data in addition to in depth understanding of organizational goals, priorities, and technology while also developing executable strategies and plans
• Determine appropriate strategy and actions of Technology Business Services team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for technology business service functions with moderate complexity within scope of responsibility
• Collaborate with and influence all levels of professionals including technology industry leaders, financial industry leaders, analysts, and regulators, as well as interact directly with more experienced leadership and executive management
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in Technology Business Services functional area
• Develop and guide a culture of talent development within Technology Business Services to meet business objectives and strategy

Required Qualifications:

• 6+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Demonstrated success in designing, integrating and delivering technology strategy and automation
• Managing large scale global technical projects with complex delivery requirements
• Ability to navigate through ambiguity and manage a fast paced and continuously changing environment
• Strong people leadership and stakeholder engagement
• Strong understanding of digital transformation trends and tools. Handons experience with Business Process Automation preferred.
• Project management expertise, PMP or equivalent preferred

Job Expectations:

• Global functional ownership for project managing and delivering automation projects for the Chief Technology Office eg IT Service Desk, Project a key initiative for the CTO automation strategy
• Provide techno-functional leadership to the project management team in region to drive quality and consistency in project management practices, enhance risk and dependency reporting skills on the key projects as well as other key automation initiatives
• Uplift project management and business services maturity to improve delivery practices and team capability by standardizing best practices and identifying opportunities for automation of routines and reporting
• Strong leadership skills to deliver key global initiatives while establishing regional project management and business services teams with global leadership
• Leverage your technical adeptness to identify opportunities, define value and execute automation strategies to enhance developer experience across the Sofware Development Lifecycle and/or reduce turn-around time for IT ops teams
• Lead end to end execution of enterprise level transformational technology projects
• Identify and recommend opportunities for process improvement and risk control development in Technology Business Service processes that aligns with organizational goals, priorities, and technology while also developing executable strategies
• Promote a data-driven culture using analytics to drive program insights and actions
• Partner to influence engineering, IT ops and other stakeholders to embed automation into delivery pipelines. Collaborate with and influence all levels of professionals including technology industry leaders, financial industry leaders as well as interact directly with more experienced leadership and executive management
• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk, to meet business objectives and strategy
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives