1094 Technical Writing Jobs - Page 24

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Description: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Key Responsibilties: The Senior Manager, Documentation will lead the documentation strategy for our Tekion platform and will be responsible for creating and managing clear, concise, and user-focused content that supports our customers and internal stakeholders. This leadership role is responsible for establishing and maintaining best practices, tools, and processes for technical documentation. It will be critical for this role to create, manage and maintain consistency of Documentation processes. This role will also be responsible for defining and managing performance metrics (KPIs), both at the team and individual levels. The ideal candidate has deep experience in technical writing within the product space, strong leadership capabilities, a passion for improving the customer experience through high-quality documentation, and passionate about enabling AI-driven solutions. Lead and manage a team of documentation specialists responsible for end-to-end product documentation including (but not limited to) Overviews, How-to Guides, FAQs, Workflows, End-user, Admin, API etc. Define and implement the documentation strategy aligned with product releases, customer success goals, and overall company objectives. Oversee the entire documentation lifecycle including content planning, development, reviews, publishing, and continuous improvement. a. Own the end-to-end documentation planning process for Tekion platform. b. Collaborate with Product Management, Engineering, Design, and Support to gather requirements and establish documentation timelines. c. Create and manage project plans, including resource allocation,milestones, and risk mitigation strategies. d. Ensure all documentation projects are delivered on time and meet established quality standards. e. Track progress using tools such as Jira, Confluence, or similar project management systems. Work closely with Product, Engineering, Support, and Marketing to understand user needs and product functionality. Enable seamless integration between documentation and emerging AI use cases: a. Design and implement a structured documentation framework optimized for AI consumption and prompt engineering. b. Develop and maintain structured, metadata-rich documentation to support AI use cases, including knowledge retrieval for virtual assistants, LLM- based support tools, and predictive analytics dashboards. c. Implement best practices for modular content architecture, version control, and semantic tagging to improve both human readability and AI- assisted querying. Establish and enforce style guides, documentation standards, and scalable content processes. Champion the use of structured content models and modular documentation to improve content reuse and consistency. Own and evolve documentation tools, platforms, and delivery channels (e.g.,Confluence, Swagger, ServiceNow etc). Drive feedback loops and content metrics to assess effectiveness, identify gaps,and continuously improve the customer content experience. Support localization, accessibility, and versioning strategies for global product delivery. This role offers a unique opportunity to build and grow a high-impact team, ensuring our documentation scales with the companys growth. Proven experience managing technical writing teams and large-scale documentation projects. Excellent communication and leadership skills. Strong understanding of content management systems (CMS) and documentation tools. Excellent project management skills with the ability to prioritize and delegate effectively. Experience with agile methodologies and cross-functional collaboration. Strong analytical skills to assess project feasibility and resource allocation. Familiarity with regulatory requirements in technical documentation. Ability to stay current with industry trends and best practices in technical communication. Skills and Experience: Bachelor s degree in Technical Communication, Computer Science, English, or a related field; an advanced degree a plus. 15 + years of experience in technical writing, with at least 9-10 years managing technical content teams in a product company. Deep understanding of SaaS business models, user personas (end users,developers, admins), and customer onboarding flows. Experience working in Agile development teams with regular product release cycles. Familiarity with documenting APIs, SDKs, integration guides, and UI-based features. Strong experience with tools like Git, Markdown, Confluence, Swagger/OpenAPI, and static site generators (e.g., Hugo, Docusaurus). Excellent leadership, communication, and cross-functional collaboration skills. Experience leading documentation initiatives. Knowledge of customer education, enablement, or in-product documentation strategies. Experience integrating documentation into CI/CD workflows. Familiarity with analytics tools to measure documentation usage and performance. Perks and Benefits: Competitive compensation Generous stock options Medical insurance coverage Work with some of the brightest minds from Silicon Valley s most dominant and successful companies

Description & Requirements Position Summary Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development. Essential Duties Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes. Researches and gathers information; interprets software business and organizes and writes content for documentation projects. Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content. Creates, tests, and troubleshoots online help for assigned software applications. Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards. Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others. Works with business, quality and programmer analysts to ensure appropriate UI content and design. Plans projects and schedules, balances multiple projects, and follows through on project deadlines. Initiates and implements new tools and improvements to technical processes Assists other writers with writing, tools, technical and standards issues. Basic Qualifications Bachelor s degree in technical writing, business, or computer science or the equivalent level of technical training and work experience. Requires 3 to 6 years of relevant experience. Demonstrates excellent English language usage and writing skills. Advanced problem solving and analytic skills. Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver. Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications. Preferred Qualifications Industry specific knowledge or experience Excellent interpersonal skills; works well with team members at all levels of the organization. Manages time effectively resulting in maximum overall efficiency. Resourceful and creative in devising processes and solutions

SDWAN SDA EDUCATION ADDITIONAL CERTIFICATIONS Typically requires BSc Computer Science or equivalent plus 58 years of relevant work experience Advanced degree strongly preferred Cisco certifications CCNP CCIE etc would be highly desirable REQUIRED SKILLS SDWAN Must have and should meet all the below standards for qualifying to this role Knowledge on any industry SDWAN solution A good communications skill is a must Must have a demonstrated ability to relate to customer representatives at various levels Must have good technical writing skills and have experience in writing test and implementation Migration plans Skills and experience in working independently Strong interpersonal and teamwork needed DESIRED SKILLS SDWAN Knowledge of basic network security concepts Cisco SDWAN certification REQUIRED SKILLS SDA Experience with product lines like Catalyst 900038506800 Engineer must be experienced in and have internal product andor Architecture knowledge Working knowledge and experience on LISP BGP OSPF ISIS Multicast vrflite VXLAN CTS dot1x spanning tree Knowledge on any industry SDN solution A good communications skill is a must Must have a demonstrated ability to relate to customer representatives at various levels Must have good technical writing skills and have experience in writing test and implementation Migration plans Skills and experience in working independently Strong interpersonal and teamwork needed DESIRED SKILLS SDA Good to have or value add to this role Hands on experience on DNAC is highly desirable Experience on Nexus 7K Working knowledge and experience on LISP ISIS CTS Knowledge of basic network security concepts Basic understanding of Python Working knowledge of Cisco SDA solution is desirable

Job Title: Product Writer (UI/UX Focus) Location : Bangalore/Hybrid Experience : 35 years Team : Product & Creative Content About the Role Were looking for a Product Writer to shape the language of our product experiencessomeone who understands how the right words, at the right time, can make technology feel seamless and human. You’ll work closely with product managers, designers, and developers to bring clarity, consistency, and context to every touchpoint. What You’ll Do Craft clear, concise, and user-friendly UI copy across the product (buttons, error messages, empty states, tooltips, etc.) Write transactional and behavioral emails triggered by product actions Develop in-app messaging and feature onboarding copy Collaborate with design, product, and tech to maintain a consistent tone of voice Create product documentation and feature descriptions that simplify the user journey Support naming conventions, glossary development, and internal content style guidelines Help test and refine copy through feedback, user research, or A/B testing where possible What You Bring Experience writing UX /UI or product copy for digital platforms Strong portfolio showcasing UI microcopy, transactional content, and product communications Deep understanding of user-centred design and how words impact UX Ability to balance creativity with clarity and function Comfort working in fast-paced, cross-functional teams Bonus: Experience with SaaS platforms, tech products, or content systems like CMS/Figma

Responsibilities: Research, write, and finalize technical product documentation for enterprise software. Build and publish end-user documentation for product releases. Create clear and concise technical content for end users. Plan, estimate, and deliver the work allocated on time. Work closely with Development, QA, Product Management, and Technical Support teams. Create high-quality documentation by adhering to the standard writing guidelines and ensure that the documents are easily readable, technically accurate, and complete. Work with a good knowledge of XML-based authoring tools. Create content by using DITA methodology and apply the prescribed word usage guidelines. Create short and appealing videos that demonstrate product features, how-to procedures, and write blogs in public forums. Knowledge of style guides such as the Chicago Manual of Style, IBM Style, or Microsoft Style is an advantage. Translate content into multiple languages. Preferable skills: DITA (topic-based authoring). XML/SGML editor such as Oxygen, Arbortext, DITA Open Toolkit, or FrameMaker. Basic programming or scripting skills (to automate repetitive tasks). Technical illustration; multimedia content creation. Agile software development practices. Knowledge of Document Development Life Cycle (DDLC) in the software development environment. Exposure to the translation cycles is a plus.

OrganizationSHS TE DC IND DI-SY PRM TECD 1 Mode of employmentFull time The Technical Communications Manager (TC) is responsible for gathering inputs on the product requirements, identifying the requirements, and documenting them into the respective manuals of intended use. The TC should conceptualize the delivery of content and identify the tool to be used to deliver the conceptualized content. The TC should ensure that the deliverables are made on time in accordance to the project plan timelines (complete and/or interim releases) and by following the Siemens Style Guide, Technical Writing rules, and the Document Development Life Cycle. The TC is also responsible for conducting the review of the documents as per the process requirements and archiving them in the designated repositories as per the quality requirements. In addition to this, the TC is responsible for managing the localization and translation of the deliverables to the respective languages. Internal InteractionsProduct Manager, Project Manager, Quality Manager, Development Team (e.g. Scrum Master, System Analyst, Architect, Developers, Testers), Usability Engineer, other stakeholders (e.g. Business Units) What are my tasks Develop and deliver assigned content based on requirements of products and processes. Plan, control and support tracking of documentation, training and learning activities according to project schedule. Adhere to product/organizational processes and quality guidelines for content creation and tooling. Participate in team planning discussions and execute review activities. Work in close coordination with technical teams, product and project management for planning and delivery. Regular reporting to team lead as well as stakeholders/partners on status, risks and issues. Identify and resolve gaps and inconsistencies in the existing documentation. What do I need to know to qualify for this job Minimum QualificationAny non-technical graduate (B.A., B.Sc, B.Com) or B.E/B.Tech/ – Electrical \ Electronics \ Computer Science Experience: 3-5 years of experience in professional technical writing. Experience working with global team, and flexible to work across partner time zones to suit work requirement Knowledge/Competencies: Expertise in technical documentation (analysis, concept, design). Knowledge of content management systems, authoring tools, graphic tools, documentation standards and rules. Good understanding of database concepts and terminology. Awareness of the agile method of software development. Familiarity with understanding of XML files and the use of XSD files. Excellent verbal and written communication skills and presentation skills. Ability to balance high quality work standards against time constraints. Sound analytical and problem solving skills. Ability to work as an individual contributor and take ownership. Should be willing to travel for project requirements. The following competencies are desirable: Healthcare IT know how Clinical Workflow Knowledge Regulatory for medical devices (i.e. FDA 21CFR820QSR, ISO 13485) Presentation, Elicitation, Negotiation, Communication Product Standards (DICOM, IHE, etc.) Leadership What experience do I need to have ProfessionalExperience in conceptualizing, creating, and delivering documents as per technical documentation standards. Expertise in performing user analysis to determine the scope of update in a document. Expertise in working in a team environment. Project / ProcessExperience in working in a SW development. Experience in agile development projects. LeadershipExperience with managing internationally staffed teams, management and balancing of different stakeholder expectations, management of product definitions. InterculturalExperience with international/ intercultural teams. What else do I need to be strong at Self-starter and quick learner Self driven and Initiative Creative and strategic thinking Decision making skills Result orientation Self motivated and provides motivation and inspiration to the team Strong Analytical and Problem Solving Skills. Strong team player and networking skills Strong written and oral communication skills. Strong interpersonal skills Strong customer focus About Siemens Healthineers: Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. In fiscal 2015, Siemens Healthcare had around 44,000 employees worldwide and posted a revenue worth 12.9 billion euros, and profits of more than 2.1 billion euros. At Siemens Healthineers, we are passionate about enabling healthcare providers worldwide to deliver high-quality patient care, and to do so affordably. As a leading global healthcare company, we at Siemens Healthineers continuously develop our portfolio further, from medical imaging and laboratory diagnostics, to adding managed services, consulting, and healthcare IT services – as well as further technologies for therapeutic and molecular diagnostics. Turning product and service engineering into healthcare engineering When thinking of engineering it comes down to bits and bytes, to pixels and voxels, to mg/dl and mmol/l. Is that not trueWe believe it is, but only to a certain extent. We believe in engineering in a broader sense. Applying engineering and scientific skills, creativity, and persistence to solve the fundamental clinical, operational and financial challenges whenever and wherever they occur – that is what we believe in and what we strive for. We have always been close to care providers, helping them to deliver better care for patients. Based on strong dedication to engineering excellence, we undertook many times pioneering role in helping healthcare professionals to improve care and extend it to more patients. For the future its about further developing our traditional strengths in the imaging and diagnostics arena and complementing them with new offerings. We continuously expand into management, consulting, and digital services, and broaden our portfolio with, for example, advanced therapy solutions and molecular in-vitro diagnostics. At Siemens Healthineers we are connecting our product heritage, our global network of customers, our healthcare expertise, our project experience, and our service skills to holistically support you according to your needs – taking our excellence in product engineering to healthcare engineering. About the business verticals that we are hiring for : Read on more at: http://www.healthcare.siemens.com/infrastructure-it and http://www.healthcare.siemens.com/medical-imaging-it

Greetings from Mouser Electronics!! About Mouser Electronics Mouser Electronics, a Berkshire Hathaway company, is an award-winning, global authorized semiconductor and electronic component distributor for over 1,100 leading manufacturing brands focused on rapid New Product Introductions from its manufacturing partners for electronic design engineers and buyers. Mouser was started in the year 1964 and is headquartered at Mansfield, Texas. We are around 2500+ employees and have 27 offices located around the globe. With over $2 billion in annual revenue, Mouser is ranked as the seventh largest electronic component distributor in the world. We conduct business in 21 different languages and 34 currencies. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components. Mouser has a strong commitment to customer service, thats why weve won awards for our legendary worldwide customer service excellence. Selection, speed and accuracy are the core of Mousers state-of-the-art distribution center, with sophisticated equipment enabling us to process orders 24/7. Website: http://www.mouser.com Job Description: The Product Content Specialist will report to the Team Lead to create and maintain accurate product content, product selection, and engineering resource information represented throughout the Mouser website. Responsible for creating and updating product pages on Mouser.com based upon supplier content and input using content and microsite creation procedures. Manages daily operations to meet production objectives, as well as sets and tracks goals. Works closely with the Technical Marketing Manager and Director of Web Product Marketing for direction on work queue, workflows, updates, and changes. Demonstrates knowledge, experience, and understanding of authorized distribution. Expands electronic component product knowledge utilizing all available sources. Keeps current regarding industry news, trends, and practices. Interacts effectively and professionally with others and able to initiate, establish and maintain highly effective relationships with internal and external business contacts of various cultures. Able to communicate with people at all company levels. Maintains weekly, monthly reports and does peer QA for the staff. Gather all process related updates and cascade the same to staff. Responsible for assigned product content on Mouser’s sites, including Detail feature, Microsite, Supplier Landing page and Home Page Product Spotlight. Adhere to the Mouser style guide when building new product content or when updating existing product content. Self-starter and should be capable of handling multiple projects at the same time. Written web content creation and HTML experience are highly desirable. Knowledge of content management system with technical or copy writing background. Must have knowledge of electronic component terminology, be extremely inquisitive and a quick learner. Some design or page-layout experience. Proficient with Microsoft Office, including Excel and Outlook. Writing, proofreading, and editing skills. Fluent in reading, writing & speaking English. Priority assessment to meet deadlines. Ability to follow detailed instructions. Written web content creation and HTML experience are highly desirable. Requires a bachelor’s degree or any equivalent discipline however degree in Electrical or Electronics is preferable. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. If interested, pls share your CV to archana.a@mouser.com Regards, Archana .A Talent Acquisition Specialist

The opportunity: We are looking for a skilled and motivated engineer to join our team of RD Engineers. A person interested in the field of power electronic converters and contribute towards global RD projects. How you ll make an impact: Design, Develop and verify the HMI application, GWS for Power conversion control system based on MicroSCADA X and Zenon SCADA. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in electrical or electronics engineering. Should have 3+ years of experience. Should have experience in substation automation engineering for station control systems based on MicroSCADA X , Communication Gateways and substation automation products. Knowledge with industrial data transfer protocols such as IEC 61850 , DNP3, IEC101/104, and OPC UA. Knowledge on IET600 tool, SCIL coding. Knowledge on JavaScript, CSS, and HTML would be an advantage. Knowledge on Zenon SCADA would be an advantage. Ability to work independently with a sense of ownership and responsibility. A self-motivated, structured and results-oriented approach, with good time management skills and a drive to succeed. Fluency in written and spoken as well as technical writing English. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Learning Content Developer professionals drive outcomes in four specific areas: Asset creation: Help build and review enablement assets such as presentations, enablement material, hands-on lab/demo guides, quizzes, videos, and more. As you create or work with other content creators – you will adhere to standards, keep content current, and identify areas for content improvement. Asset standards compliance: Support authors with reviews of their content to ensure the content follows the pre-defined set of enablement standards for consistency across all enablement assets. Asset publishing: Manage and organize assets to be published on the necessary platforms so that sellers and partners can easily obtain the content. Leverage Generative AI Use Gen AI technology to assist in the creation of learning content including text to speech, automated language translation, assisted course summarization/creation. Responsibilities include: Collaborates with experts and authors to obtain required content or information for content to build enablement assets and co-creates content assets Reviews content with attention to detail and identifies areas for improvement and areas to apply compliance standards Designs and executes process of rationalizing, mapping, tagging, and maintaining assets Delivers presentations and videos in a way that is consistent and professional Keeps track of progress and provides regular status updates Required education Bachelor's Degree Required technical and professional expertise 4+ years' experience writing technical or marketing documentationin English Proficient C2 level in English communication (written and spoken) Proficient in Microsoft PowerPoint for creating presentations Proficient in Microsoft Word for creating and editing lab documents Proficient in video editing (using software such as Adobe Premiere Pro or Camtasia) Preferred technical and professional experience Content Design (Design and create powerful ways to bring narratives to life) Adobe Captivate experience Learning Management System experience

Description • The Documentation Manager is responsible for overseeing and managing all documentation-related processes within the organization. This includes ensuring that all documents are properly created, maintained, organized, and accessible, while adhering to quality and regulatory standards Responsibilities • Manage the creation of high-quality, accurate, and comprehensive documentation for aerospace and defense systems, including Design Reports, Technical Manuals, User Manuals, Maintenance Manuals, Installation Guides, and other technical documents. • Ensure that all documents are clear, concise, and user-friendly. And comply with applicable regulatory and compliance requirements. • Collaborate with engineering, product design, and operational teams to gather necessary technical information for accurate documentation, ensuring that all documentation adheres to relevant aerospace and defence industry standards. • Standardize documentation templates to ensure consistency across various manuals and documents. • Implement and maintain a centralized system for document storage and access, ensuring that all documents are easily accessible, well-organized, and protected. • Manage version control processes to ensure that the most up-to-date documentation is always in circulation. Qualifications • Bachelors degree in engineering, Aerospace, Mechanical, Electrical, or a related technical field. An additional degree / Certification in technical writing or documentation management would be preferred. • Minimum of 5 years of experience in technical writing, documentation management, or a related field, with a focus on aerospace or defence products and systems. • Strong knowledge of technical writing principles, tools, and document management systems. • Proven experience in creating and managing high-quality industry standard technical documents, including user manuals, maintenance manuals, and technical guides. • Strong attention to detail and ability to interpret complex technical information and translate it into clear, concise, and well-organized documentation.

The Support Executive will be responsible for providing exceptional customer service and technical support to the users of the company products and services through voice and email interactions The SDE will be responsible for providing first level solution and assist in resolving technical issues, escalating complex issues to next level, and documenting all customer interactions Key responsibilities: Respond to customer inquiries and provide technical support through voice or email interactions. Diagnose and troubleshoot technical issues with hardware, software, and operating systems. Provide guidance and assistance to customers on the use of products and services. Escalate complex technical issues to next level for resolution. Document all customer interactions and technical issues in the CRM system. Collaborate with other teams, such as engineering or product development, to resolve complex technical issues and come to a solution. Ensure that all customer interactions are handled in a timely and professional manner. Meet or exceed performance metrics, such as first call resolution rate, average handling time, and customer satisfaction score. Keep up to date with the latest technology trends and updates related to the products and services offered by the company. Requirements (Qualifications / Experience / Competencies) Excellent communication skills in English, both written and verbal. A strong technical background and knowledge of web applications, APPs, software platforms, technologies. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and ability to troubleshoot technical issues. Ability to work independently and as part of a team. Good customer service skills and ability to work with customers in a friendly and professional manner. Flexibility to work in shifts, including night shifts, weekends, and holidays. Knowledge of remote desktop tools and customer relationship management (CRM) software preferred. Education and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience in technical support or customer service with strong email etiquette preferred. Relevant technical certifications may be preferred.

The Support Executive will be responsible for providing exceptional customer service and technical support to the users of the company products and services through voice and email interactions The SDE will be responsible for providing first level solution and assist in resolving technical issues, escalating complex issues to next level, and documenting all customer interactions Key responsibilities: Respond to customer inquiries and provide technical support through voice or email interactions. Diagnose and troubleshoot technical issues with hardware, software, and operating systems. Provide guidance and assistance to customers on the use of products and services. Escalate complex technical issues to next level for resolution. Document all customer interactions and technical issues in the CRM system. Collaborate with other teams, such as engineering or product development, to resolve complex technical issues and come to a solution. Ensure that all customer interactions are handled in a timely and professional manner. Meet or exceed performance metrics, such as first call resolution rate, average handling time, and customer satisfaction score. Keep up to date with the latest technology trends and updates related to the products and services offered by the company. Requirements (Qualifications / Experience / Competencies) Excellent communication skills in English, both written and verbal. A strong technical background and knowledge of web applications, APPs, software platforms, technologies. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and ability to troubleshoot technical issues. Ability to work independently and as part of a team. Good customer service skills and ability to work with customers in a friendly and professional manner. Flexibility to work in shifts, including night shifts, weekends, and holidays. Knowledge of remote desktop tools and customer relationship management (CRM) software preferred. Education and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience in technical support or customer service with strong email etiquette preferred. Relevant technical certifications may be preferred.

The Support Executive will be responsible for providing exceptional customer service and technical support to the users of the company products and services through voice and email interactions The SDE will be responsible for providing first level solution and assist in resolving technical issues, escalating complex issues to next level, and documenting all customer interactions Key responsibilities: Respond to customer inquiries and provide technical support through voice or email interactions. Diagnose and troubleshoot technical issues with hardware, software, and operating systems. Provide guidance and assistance to customers on the use of products and services. Escalate complex technical issues to next level for resolution. Document all customer interactions and technical issues in the CRM system. Collaborate with other teams, such as engineering or product development, to resolve complex technical issues and come to a solution. Ensure that all customer interactions are handled in a timely and professional manner. Meet or exceed performance metrics, such as first call resolution rate, average handling time, and customer satisfaction score. Keep up to date with the latest technology trends and updates related to the products and services offered by the company. Requirements (Qualifications / Experience / Competencies) Excellent communication skills in English, both written and verbal. A strong technical background and knowledge of web applications, APPs, software platforms, technologies. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and ability to troubleshoot technical issues. Ability to work independently and as part of a team. Good customer service skills and ability to work with customers in a friendly and professional manner. Flexibility to work in shifts, including night shifts, weekends, and holidays. Knowledge of remote desktop tools and customer relationship management (CRM) software preferred. Education and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience in technical support or customer service with strong email etiquette preferred. Relevant technical certifications may be preferred.

The Support Executive will be responsible for providing exceptional customer service and technical support to the users of the company products and services through voice and email interactions The SDE will be responsible for providing first level solution and assist in resolving technical issues, escalating complex issues to next level, and documenting all customer interactions Key responsibilities: Respond to customer inquiries and provide technical support through voice or email interactions. Diagnose and troubleshoot technical issues with hardware, software, and operating systems. Provide guidance and assistance to customers on the use of products and services. Escalate complex technical issues to next level for resolution. Document all customer interactions and technical issues in the CRM system. Collaborate with other teams, such as engineering or product development, to resolve complex technical issues and come to a solution. Ensure that all customer interactions are handled in a timely and professional manner. Meet or exceed performance metrics, such as first call resolution rate, average handling time, and customer satisfaction score. Keep up to date with the latest technology trends and updates related to the products and services offered by the company. Requirements (Qualifications / Experience / Competencies) Excellent communication skills in English, both written and verbal. A strong technical background and knowledge of web applications, APPs, software platforms, technologies. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and ability to troubleshoot technical issues. Ability to work independently and as part of a team. Good customer service skills and ability to work with customers in a friendly and professional manner. Flexibility to work in shifts, including night shifts, weekends, and holidays. Knowledge of remote desktop tools and customer relationship management (CRM) software preferred. Education and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience in technical support or customer service with strong email etiquette preferred. Relevant technical certifications may be preferred.

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred

Position: Social Media cum Business Analyst Intern Training/Probation Duration: 3 months Stipend: 15,000/month + Performance-Based Variable (up to 10,000/month*) CTC After Internship: 3 to 3.6 LPA, based on performance Interview Mode: Face-to-Face Only 2 Years bond Eligibility: B.Tech, B.com, B.Sc, MCA, MBA (2025 only) Candidates must have a technical background. Trained on Testing & Business Analyst candidates can apply. About the Role: This hybrid role combines Social Media (digital marketing) and Business Analyst, offering hands-on experience in managing social media campaigns while contributing to strategic business initiatives. Key Responsibilities: 1. Digital Marketing & Social Media: Content Creation & Management: Develop, design, and schedule posts, stories, reels, blogs, and infographics for Instagram, Facebook, LinkedIn, Twitter, YouTube, and Pinterest. Maintain brand consistency in voice and visual identity. Campaign Execution: Assist in running SEO, social media, content marketing, and paid ad campaigns. Monitor website traffic, lead generation, and campaign performance. Community Engagement: Respond to audience queries, build relationships, and identify growth opportunities. Analytics & Reporting: Track social media metrics (engagement, reach, conversions) using Meta Business Suite or native tools. Prepare weekly reports and suggest data-driven improvements. 2. Business Analyst: Requirement Analysis: Gather, analyze, and document business requirements. Create BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and SRS (Software Requirements Specifications). Research & Strategy: Conduct market research and competitor analysis to derive actionable insights. Support initiatives to improve data reporting quality and business processes. Technical Collaboration: Collaborate with development/IT teams to translate business needs into technical requirements. Create wireframes, flowcharts, and UML diagrams to visualize workflows. Testing & Validation: Perform functionality checks and user acceptance testing (UAT) before product delivery. Cross-functional Coordination: Act as a liaison between teams to ensure seamless communication and project execution. Skills & Qualifications: Digital Marketing: Basic understanding of SEO, social media algorithms, and tools (Google Analytics, Meta Business Suite). Strong writing, visual storytelling, and design skills (Canva/Adobe Spark). Interest in AI tools (e.g., ChatGPT) for content generation. Business Analyst: Strong analytical, problem-solving, and documentation skills. Familiarity with BRD/FRD/SRS, wireframing, and use cases. Proficiency in Excel, MS Word, PowerPoint, and process modeling tools. General: Excellent communication and presentation skills. Ability to collaborate with cross-functional teams in a fast-paced environment. Eagerness to learn and adapt to emerging trends in both domains. Tools Proficiency: Social Media: Meta Business Suite, Buffer/Hootsuite, Canva. Business Analysis: Excel, UML/wireframing tools, project management software. Perks and Benefits Employees Health Insurance PF & ESIC Late-night meal facility In-house & outdoor party Cab facility available in late-night working Various compensations & bonuses No dress code Festival Celebration Employees B'day celebration. Cafeteria facility

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create and refine technical information and other various materials for explaining products and services. Write easy-to-understand user interface text, online help and developer guides. Create tutorials to help end-users use a variety of applications. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture. Use company brand voice and messaging for written pieces to reinforce the company culture. Implement comprehensive technical documentation, feedback, and changes whenever possible. Create technical documents that convey accurate messaging for the project. Requirements (Qualifications / Experience / Competencies) Proven working experience in technical writing of software documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development University degree in Computer Science, Engineering or equivalent preferred Minimum of two years experience in technical writing Familiarity with HTML and CSS preferred