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Orange Business Services
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Technical Team Manager

Technical Team Manager

Orange Business Services

3 - 8 years

6 - 10 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Data management Project management Machine learning Workflow Customer service Stakeholder management Operations Analytics SQL Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is essential for driving our ongoing digital transformation, with a strong focus on automation, AI-driven analytics, and advanced reporting
Seeking someone with strong technical expertise who will be working on to enhance seamless project execution, data-driven decision-making, and customer-centric insights Strengthening reporting, analytics, and workflow optimization will empower decision-making and operational efficiency

The position is key to maintaining high-quality reporting and analytics for Customer Service Managers and customers, directly impacting customer satisfaction and retention

Core Skills

Data Science & Analytics

: Expertise in machine learning, predictive analytics, and data visualization tools like Power BI or Tableau

Automation & AI

: Hands-on experience with automation tools and AI-driven solutions

Programming & Data Management

: Proficiency in Python, R, SQL, and ETL processes

Workflow Optimization

: Knowledge of business process improvement frameworks and tools

Managerial Skills

Project Management

: Experience with Agile/Scrum and technical project oversight

Team Leadership

: Proven ability to lead and mentor technical teams

Customer-Centric Skills

Customer Insights

: Capability to translate complex data into actionable insights for stakeholders

Stakeholder Management

: Strong communication and collaboration skills

Strategic Thinking

Visionary Approach

: Align technical solutions with long-term organizational goals

Data-Driven Decisions

: Use analytics to support strategic business outcomes

Global Delivery & Operations

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