Technical Support Representative - Tier I

As an experienced candidate with strong writing skills and excellent verbal communication, you will be responding promptly to customer queries in a timely and accurate manner via email. Your role will involve acknowledging and resolving customer queries and technical problems by understanding the help required and ensuring resolution. It is essential to maintain a comprehensive understanding of the product and any updates to deliver prompt and precise responses to customer inquiries. Collaboration with team members and colleagues is crucial to provide customers with the best possible solutions to their concerns. You should always maintain a positive, empathetic, and professional attitude towards customers, upholding exceptional standards to deliver consistent quality. The company is dedicated to maintaining its esteemed reputation for superior customer service in all interactions. Strong communication skills are required for effective interaction with customers via email. Emotional intelligence plays a key role in identifying the emotions and concerns conveyed in written communication. Excellent email etiquette, empathy, and proficiency in processing emails quickly and accurately are essential. A meticulous eye for detail, problem-solving attitude, and good investigation skills are also important. Preferred skills include good customer service skills in general, such as excellent written and verbal communication, empathy, compassion, and patience while dealing with customers. Analytical thinking, maintaining a cheerful attitude, and providing accurate information and guidance to customers are valued. Prioritizing tasks effectively to ensure timely resolution of customer issues is crucial. Experience in providing customer support in an email process is preferred, especially with worldwide customers. The opportunity offers gaining experience in providing customer support to Executive level members, learning basic technical knowledge, and operating different tools. The working shifts include 8-hour rotations, including night and weekend shifts divided among all team members. PTW is a boutique games services company that provides custom solutions worldwide, aiming to accelerate innovation globally. With a rich history in gaming and a commitment to superior customer service, PTW offers an exciting environment for individuals with a passion for gaming and customer support.,