Technical Support Executive (Application software and services)

Busysoft Systems

1 - 4 years

4 - 7 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

project management technical helpdesk software implementation technical support remote support written communication incident management microsoft windows software support it helpdesk software technical support communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Industry Domain:

Healthcare Information Technology

Salary:

Negotiable based on experience and location

Education Qualification

UG, BCA, BBA
Graduate with Diploma in Hardware and Networking
B.Tech./B.E.

Roles and Responsibilities

Install Busysoft software applications and assist in implementation and training.
Provide timely and efficient support to clients through site visits, phone, email, live chat, and remote desktop.
Resolve technical issues and maintain clear documentation of all client interactions.
Travel locally, nationally, and internationally as required for onsite support and training.
Support sales teams by participating in product demonstrations and query handling.
Ensure adherence to support policies and maintain high customer satisfaction.
Collaborate with internal teams for knowledge sharing and maintaining support standards.

Key Skills Required

Strong verbal and written communication skills in English and/or local language.
Solid computer literacy and understanding of software applications.
Customer-oriented approach with a problem-solving mindset.
Team player with good punctuality and work ethics.
Willingness to work in night shifts and flexible schedules as needed.

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