Posted:1 week ago|
Platform:
Work from Office
Full Time
Job Title: Technical Support Engineer Reporting Authority Team Lead ??? Tech Support Department/Group: Tech Support Minimum Qualification Graduation Location: Ahmedabad Minimum Experience Fresher Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Certification: NA Job Description Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements: Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Telephone etiquette Fluency in English Communication Ability to balance multiple priorities Strong analytical and problem-solving skills
ECLINICAL
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