Technical Support engineer / Application engineer

Brief Profile/Job, Roles and Responsibilities of the position:

Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for Schmersal or similar brands (Pilz, Sick, Euchner, Omron, etc.).

PLC programming experience will be beneficial.

Guide customers and integrators on wiring, commissioning, and troubleshooting of Schmersal safety devices and systems.

Handle technical escalations from sales teams and distributors.

Conduct product training, safety application training, and webinars for customers, partners, and internal teams.

Support the sales team in project-based technical discussions and solution presentations.

Assist in safety risk assessments, safety designs, and validation for customer projects

Includes travel to India as and when required

Travel to Middle East countriesapproximately once per quarter.

Expected Core Competencies

Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link

Proficient in PLC programming and integration of sensors in safety/automation systems

Familiarity with SAP for accessing, analysing, and managing product-related data

Knowledge of design and development, to cordinate with R&D and sales for new product development

Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility.

Perform pre-sales activities such as application evaluation, product selection, and customer technical support.

Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution

Language Proficiency

Hindi, English

1.

• Positive Attitude & Go Getter
• Flexible & Adaptable
• People Skills, good Oral & Written English Communication
• High Energy Level with dynamic personality
• Active Listening, Team player & soft skills
• Fast Learning & Relationship building
• Leadership

2.

• Knowledge of SAP needed to maintain/check product details/BOM
• Excellent skills in Excel and PowerPoint for data analysis and presentations.