242 After Sales Jobs

As the MIS & After Sales Admin Manager at our company, you will be responsible for overseeing the Management Information System (MIS) for the entire After Sales Department. You will also play a key role in administering the operations of the Hosur Hub and ensuring the smooth implementation of ERP in the After Sales Department. Your primary responsibilities will include generating MIS reports and sending them to stakeholders as needed. The ideal candidate for this role should have 5-8 years of experience in MIS, reporting, after sales, and administration work. Experience in the manufacturing industry is preferred. It is essential that you are fluent in Tamil as it is a mandatory requirement for this position. If you are someone who thrives in a fast-paced environment, has strong attention to detail, and excellent communication skills, we encourage you to apply. We are looking for immediate joiners or individuals who are currently serving and can contribute effectively to our team.,

Brief Profile/Job, Roles and Responsibilities of the position: Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for Schmersal or similar brands (Pilz, Sick, Euchner, Omron, etc.). PLC programming experience will be beneficial. Guide customers and integrators on wiring, commissioning, and troubleshooting of Schmersal safety devices and systems. Handle technical escalations from sales teams and distributors. Conduct product training, safety application training, and webinars for customers, partners, and internal teams. Support the sales team in project-based technical discussions and solution presentations. Assist in safety risk assessments, safety designs, and validation for customer projects Includes travel to India as and when required Travel to Middle East countriesapproximately once per quarter. Expected Core Competencies Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link Proficient in PLC programming and integration of sensors in safety/automation systems Familiarity with SAP for accessing, analysing, and managing product-related data Knowledge of design and development, to cordinate with R&D and sales for new product development Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility. Perform pre-sales activities such as application evaluation, product selection, and customer technical support. Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution Language Proficiency Hindi, English 1. Behavioral Skills Positive Attitude & Go Getter Flexible & Adaptable People Skills, good Oral & Written English Communication High Energy Level with dynamic personality Active Listening, Team player & soft skills Fast Learning & Relationship building Leadership 2. Knowledge & Expertise (to be preferred) Knowledge of SAP needed to maintain/check product details/BOM Excellent skills in Excel and PowerPoint for data analysis and presentations.

Title: Team Leader Experience : 4.00 + years Location: Bengaluru (Onsite) Company: People Interactive (I) Pvt. Ltd. Business Unit : Shaadi.com (*Note: This is a requirement for one of Uplers' client - Shaadi.com) About the Role:- As a Team Leader for VIP Lite, youll be the fearless captain of a crew that takes care of our premium members post-sale—ensuring they stay happy, supported, and ready to renew. Think of yourself as the bridge between amazing service and happy-ever-after's. Your Day-to-Day Superpowers Post-Sales Rockstar: Drive amazing post-sales experiences for our premium members. Coach & Cheerleader: Mentor your team like a pro and help them hit those targets. Metrics Mastermind: Keep an eye on the biggies—CSAT, AHT, SLA, shrinkage, attrition & more. Escalation Whisperer: Handle tough customer escalations with grace (and maybe a smile). Performance Tracker: Review numbers, trends, and dashboards like a true data ninja. Team Vibes Manager: Keep the energy high, the team motivated, and attrition low. Workflow Wizard: Continuously tweak and upgrade processes to make things smoother. Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keep the engine running smoothly. Trainer-in-Chief: Spot training needs and make sure your agents are always levelling up. What You Bring to the Table At least 3 years of experience in Customer service roles. Strong in objection handling—you can turn a "no" into a "tell me more." Detail-obsessed and super organized—you basically live in your dashboards. Comfortable leading a team in a fast-paced environment. Company Profile Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 8+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Job Description: Hiring: Business Development Engine Business (IEB) | Pune Location: Pune, India Experience: 7+ Years Education: B.E./B.Tech in Mechanical (Mandatory), MBA (Preferred) Industry Preference: Engine / Auto Components / Gensets / Motors / Industrial Equipment Travel: Must be open to travel within India and internationally Driving License: Mandatory Job Description: We are hiring an experienced Business Development professional to join our Engine Business (IEB) team. The ideal candidate will have a minimum of 7 years experience in sales and marketing within the relevant industries. Key Responsibilities: Handle Pre-Sales functions: enquiry handling, order management, and sales forecasting. Manage Sales : B2B, B2C, channel/distributor sales. Oversee After-Sales Service and customer relationship management. Work cross-functionally with internal teams Quality, After Sales, Sales, Order Management, Engineering, and R&D. Exposure to Export Markets and International Sales is a strong advantage. Maintain a strong techno-commercial approach to support business growth. Represent the company at industry events and client meetings. Key Requirements: Minimum 7 years of relevant sales & marketing experience in Engine / Auto Component / Genset / Motor / Industrial Equipment industries. Must hold a Mechanical Engineering degree . MBA is an added advantage. Strong communication and presentation skills in English . Ability to travel within India and abroad as needed. Must have a valid driving license . Interested Candidates, Please Share the Following Details: Current Location: Preferred Location: Highest Qualification: Total Experience: Current CTC: Expected CTC: Notice Period: Availability for Interview (Date & Time): Updated Resume Send your application to: chinmaya@topgearconsultants.com About Us: TopGear Consultants is a leading recruitment and talent search firm, working with global clients across industries. Learn more at: www.topgearconsultants.com Connect with Chinmaya on LinkedIn

Domain experience in Marine equipments spare parts marketing, after sales, product support, warehouse management with a proven ability to effectively develop, manage and control relationships between the company and our Clients which include Indian Army, Indian Navy, Indian Coast Guard, Shipping Corporation of India and various key members of Indian Maritime and Ship Building Industry. Selling of Spare parts to Marine Industry Technically understand Marine equipment product and give solutions to customer in coordination with OEM on Parts requirement Coordinates Service repairs and Parts deliveries Visit existing and new customers regularly to generate parts sales Experience in Marine and Heavy equipment parts sales Give support to customer through internal service team help and drive to get parts requirement Act on customer feedback on priority basis Commitment to customer based on the stock availability and follow-up on the payment schedule Commitment to customer on parts requirement delivery with internal support and coordination Skillset Required Strong knowledge on Marine Equipments and selling spare parts Be able to handle Communication with agencies like Army, Navy, Coast Guard etc Be extremely proficient with Microsoft Office like Excel, Word, PPT Ready to Travel extensively Pan India to generate business Strong communication skill English, Hindi and regional language customer handling experience good at Mechanical knowledge

To meet the primary sales target Collection of payments as per company norms New dealer development Secondary sales development Report to NSM Required Candidate profile Must-Have exposure with After-market sales for Speedometer clusters for Punjab region.

Engineer with Minimum 2 years of hands-on experience in aftersales vehicle service, diagnostics and troubleshooting preferably in OEMdealerships/workshops.Hands-on experiAutomotiveence in automotive diagnostic content development. Description : Requirement specification for Automotive Aftersales & Aftermarket diagnostic tester software. End to end diagnostic content creation for all automotive systems e.g., engine management, electric & hybrid systems, brake control, infotainment, ADAS, transmission, HVAC, airbags etc. Analysis of vehicle communication bus logs using various analyzers. Simulation of automotive systems using simulator solutions and in conjunction with OE testers. Design & creation of workflow or test sequences using IDEs like BDX or Grade-X Evaluation of OE diagnostic data, derivation of useful insights and implementing the same in target tester. On-vehicle validation of implemented diagnostic content and creation of test reports. Benchmarking and reverse engineering of aftersales & aftermarket diagnostic testers. Coverage evaluation of aftermarket tester by performing tests on various vehicle brands and systems, in various markets & create test reports. Thorough review the deliverables and provide recommendations. Continuous learning and self-development. Closely interact with software engineering team and technical experts from global teams. Must have Protocol, UDS, CAN, Automotive domain knowledge, automotive workshop experience, diagnostic Technician, diagnostic content authoring, DTC, ODX, OTX, Grade-X, ECU flashing,Reverse Engineering

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 10+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Role & responsibilities Candidate with 2+ years of experience in field of Spare Sales & Selling of service, AMC Contracts in any engineering industry Diploma in Mechanical / Electrical engineering Should have Good communication, technical & Spare sales skills (AMC Contracts / service process, Documentation etc.) Preferred candidate profile Diploma in Mechanical / Electrical engineering

Primary Duties Identify and target potential clients for AMC sales through research and networking. Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction Present and demonstrate the benefits of our AMC offerings, effectively communicating value propositions to clients. Collaborate with the technical and operations teams to ensure seamless service delivery. Prepare and deliver sales proposals, quotes, and presentations to clients Negotiate contract terms and pricing to finalize sales and achieve revenue goals. Monitor market trends, competitor activities, and customer feedback to identify sales opportunities and areas for improvement. Maintain accurate records of sales activities, customer interactions, and pipeline management in CRM software. Achieve quarterly and annual sales targets set by the management team. Secondary Duties Monitoring market trends and competitor activities. Reporting on sales performance and providing feedback to senior management. Ensuring compliance with company policies and procedures. Skills Required Proven experience in AMC or Service Sales Track record of meeting and exceeding sales targets Written, oral, and interpersonal skills Good leadership and motivational skills

Designation: Customer care executive - Handling customer complaints and providing excellent service. - Providing feedback to the managers and management about customer experience. - Monitoring quality of after sales service provided to customers. - Follow up with respective brand for customer complaints. - Providing immediate solutions and cross selling our other products. - Increasing store rating on social media platforms. Timings: Mon to Sat: 10:00 to 07:30 Sunday fixed off. All Festivals working.

- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. - Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. - Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders. - Documenting order/Product issues, providing customer feedback and generating summarized reports to concerned Departments. - Proactively manage and maintain high customer satisfaction. - Communicate and coordinating with other internal Operations, - Flexible with 24x7 working (with weekends working.) - Maintain the set SLAs / TATs while responding to the customers.

Candidate should have minimum 15 - 20years experience as a GM-Operations, can handle complete Ops (like after sales, finance, purchase, payments and other responsibilities) also prefered Pre Engineered Building experienceed candidate.

• Incumbent worked in an Installation & Services department in customer support area with a strong service potential will be preferred. • Willing to stay at near site assigned and travel within varied sites allocated for servicing the customers.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory. Qualification- B.Tech (Mech/Agri/Auto)

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory. Qualification- B.Tech (Mech/Agri/Auto)

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory. Qualification- B.Tech (Mech/Agri/Auto)